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Why Setting Wait Time Expectations Is Key to a Good Customer Experience

Modern Restaurant Management

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. As a result, the potential customer who just walked in also knows what to expect, automatically putting them at ease. Those who are forced to wait longer than expected are 18 percent less satisfied with their experience overall.

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QR Code Ordering: Enhancing the Customer Experience and Generating Revenue

Modern Restaurant Management

Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience. Customers access a digital menu through their smartphone camera and place orders without reviewing physical menus or interacting with servers.

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How to Plan Your Restaurant's Grand Re-Opening Event

7 Shifts

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Have your chefs experiment with new dish ideas beforehand to attract old and new diners to try some fresh cuisine! Here are some goal types to consider (and you don’t have to have just one!):

Events 351
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CHEFS – WHAT DOES YOUR MENU REPRESENT?

Culinary Cues

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 388
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Growing a Restaurant Strategically – The Keys Are Alignment, Timing and Control

Modern Restaurant Management

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

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2022 Restaurant Design Trends

Modern Restaurant Management

Dozens of new restaurants are opening worldwide every day, so it is important that your establishment attracts customer’s attention. It takes a memorable aesthetic that will pull customers in and keep them returning. Eliminate televisions from the walls so your guests can have a better experience with their friends and family.

Design 212
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Understanding and Using ‘Influence Patterns’ with Restaurant & Cafe Customers

Ken Burgin

They ‘influenced’ you in a way that caused you to act differently to what you thought was ‘rational’. As a business person, your ability to influence the actions and beliefs of others is of crucial importance. It is impossible not to influence others. So when we discuss the issue of influence, we need not ask the question.