ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. Cheaper ingredients and smaller portions can take a toll on your customers loyalty, and thats a cost no restaurant owner can afford.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Perfect Daily Grind

MAY 25, 2025

Many are facing the difficult decision to raise their retail prices , seeking new ways to streamline operations and manage cash flow more effectively. I spoke with Dajo Aertssen at Cafés MUDA and Jens Crabbe at MOK Coffee about their experience working with Stronghold machines. One solution is roasting coffee in-house.

Café 135

Café Pricing Management Management 135

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Kitchen Safety Online Ordering 527

Culinary Cues

SEPTEMBER 30, 2024

From my experience, it is difficult to experience a dinner for two in a moderate full-service, independent restaurant for less than $120 without gratuity. The promise of something special adds unique value to a meal that elevates the experience beyond the transaction of product for price. Do the math.

Pricing 415

Pricing Marketing Insurance Seasonal Menu 415

7 Shifts

OCTOBER 22, 2024

72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). This has resulted in under-ordering (and dissatisfied customers) or over-ordering (and increased waste). You can read our original article here (10). Communication.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. In December, quick service restaurant chain customer transaction declines were down -8 percent versus last year.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

JULY 19, 2023

This article takes a closer look at some of the risks associated with franchising in a virtual world and what businesses should be doing to prepare. Cybercriminals operating behind fake identities to usurp and declare content ownership are a threat to businesses and can lead to customer dissatisfaction and distrust.

Franchise 419

Franchise Franchising Restaurant Law Customer Service 419

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time.

Healthcare 516

Healthcare Employee Relations Online Ordering Customer Service 516

Sling

SEPTEMBER 13, 2022

Effective retail management requires a vast array of skills. We’ve created a guide to retail management including the specific skills you need to be successful as both a manager and a leader. We’ve created a guide to retail management including the specific skills you need to be successful as both a manager and a leader.

Retail 144

Retail Management Management Point of Sale 144

Perfect Daily Grind

JULY 11, 2019

You have good coffee and a growing customer base that keeps coming back for more. But are you taking advantage of every opportunity to increase your sales and customer loyalty? . Most retail sections in cafés are underutilised, impractical, or downright non-existent. Why Sell Retail Products? Selecting Your Products.

Retail 113

Retail Point of Sale Café Equipment 113

Perfect Daily Grind

SEPTEMBER 7, 2022

So, how can this change the consumer experience in airports? You may also like our article on whether airlines are starting to offer better coffee. The Taf Retail Shop in Athens International Airport was open from December 2021 until May 2022,” he says. “In How is the customer experience affected?

Café 187

Café Franchise Franchising Travel 187

Perfect Daily Grind

SEPTEMBER 22, 2022

You may also like our article on coffee pricing: why we need to know farmgate and not just FOB. The price includes what the farmer was paid, plus in-country coffee production expenses such as milling, warehousing, transportation costs, insurance, customs, and other intermediary fees. Understanding farmers’ economic vulnerability.

Pricing 217

Pricing Retail Supplies Point of Sale 217

Sling

AUGUST 9, 2023

Article Updated Date Top 12 Hotel Management Software Solutions for 2023 August 2023 How To Open a Restaurant: A Step-by-Step Guide August 2023 How To Increase Restaurant Profit Margin: A Complete Guide August 2023 Top 10 Medical Scheduling Software Tools for 2023 August 2023 The 16 Best Free Work Schedule Maker Tools In 2023 August 2023 15 Best Employee (..)

Article 78

Article 2023 2022 2021 78

Future Food

NOVEMBER 30, 2021

But while the congratulations, back slapping and commiserations are shared around – who is actually looking after the customer? It is a serious question as to what has been the best outcome this year for commercial catering and depending on your perspective – customer, competitor or winning/losing caterer the answer is not crystal clear.

Catering 146

Catering 2022 Customer Experience Customer Service 146

Perfect Daily Grind

JUNE 22, 2022

You may also like our article on how automation is shaping the coffee industry. Retail Insight Network found that up to 97% of consumers have abandoned a purchase at some point because they didn’t consider the service to be quick enough, regardless of how affordable the product was. What are self-serve coffee machines?

Serving 179

Serving Marketing Customer Service Beverage 179

EATER

JANUARY 28, 2022

The rest of her income came from tips, which could vary widely depending on the day of the week or the whim of the customer. Melton also says she witnessed discrimination on the job — not only from customers but also from the store’s management. . — during her six years at Seasons 52 Wine Bar and Grill in Memphis, Tennessee.

Cash Management 246

Cash Management Restaurant Law Employee Relations Food Supply 246

Perfect Daily Grind

FEBRUARY 25, 2020

From sparkling teas and lemonades to cold brew coffee, customers are increasingly thirsty for a more refreshing beverage than the traditional coffee shop offerings. Meeting the demand for cold drinks with a well-planned menu opens up the potential for greater profit margins, brand reinforcement, and a more premium experience for customers.

Serving 209

Serving Beverage Café Consumer Goods 209

EATER

SEPTEMBER 10, 2020

Food shows are the only way we can really get our product in front of our customers and get new accounts,” he says. “We Retail hadn’t been a focus, but Meal Mantra curries had been available in a few local grocery stores. Familiar customers placed orders, but it wasn’t nearly enough to make up for losing Boston College.

Food 229

Food Catering Small Business Retail 229

EATER

JANUARY 23, 2023

These articles tell us that as margins shrink due to inflation, pastry chefs are out of a job or left searching for more secure jobs in other industries. In 2015, Bonnie Ohara founded Alchemy Bread in Modesto, California, after experimenting with bread baking at home. As a pastry chef myself, this is bad news, to say the least.

Restaurant Law 264

Restaurant Law Back of House Small Business 2009 264

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The percent hold more than 500 events. percent at hotels. Top QSR Traffic. percent of market share.

2019 322

2019 Compost Mobile Ordering Point of Sale 322

Future Food

FEBRUARY 9, 2021

Food and Entertainment driving immersive experience. In this blog my aim is to talk about the ever-increasing spend potential on food and beverage based around a number of “Happiness—hungry” experiences. This outpaces hardware stores, electronics goods, department stores, supermarket and clothing/footwear retailers.

Entertainment 158

Entertainment Beverage Customer Experience Customer Service 158

Perfect Daily Grind

SEPTEMBER 26, 2022

You may also like our article on how coffee shops can reduce single-use cup waste. This can include staff training, replacing certain equipment with more sustainable alternatives, and informing customers about new systems like reusable cup schemes. We don’t offer disposable cups, so some customers left without coffee,” she adds. “We

Waste 201

Waste Compost Recycling Sustainability 201

Future Food

OCTOBER 20, 2020

So much damage has been done to retail in general and hospitality in particular this year that 2021 is going to be a year to heal, slowly getting back on public transport and getting settled into the Next Normal. This is an important trend not just for customers, but for the venues as well. The post-COVID world is a Design-led world.

2022 145

2022 Design Food Back of House 145

A Wine Story

SEPTEMBER 8, 2020

This post covers the most salient points of the panel discussion titled: “Experience and Ease in E-Commerce.” You will also find the most important highlights of the retail keynote presentation, “The Rise of Off-Premise.” Experience and Ease in E-Commerce Panel"- Wine Business Monthly Central Coast Insights. Click to Tweet.

Webinar 157

Webinar Consumer Goods Social Media Online Ordering 157

Culinary Cues

MAY 16, 2024

Soon these breads will be bagged, labeled, and sent to retail shops and restaurants across town. They will find their way to shelves, still warm, as customers relish the opportunity to carry a loaf home, or slice in restaurants for lunch or dinner service. It really is heavenly. This is who you are, not just what you do.

Café 314

Café Food Order Education Retail 314

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Here, the card is stamped or punched each time a customer makes a qualifying purchase.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Perfect Daily Grind

SEPTEMBER 13, 2022

You may also like our article on how access to coffee education changed during the Covid-19 pandemic. Alongside these, one of the more prominent trends throughout the pandemic was the rise of ecommerce sales – including coffee subscriptions – as customers were unable to visit coffee shops and roasters in person. “[At Enjoyed this?

Education 196

Education Social Media Consumer Goods Equipment 196

Perfect Daily Grind

MARCH 9, 2020

In the early 2000s , a brief production occurred over concerns retail kombucha was generating too much alcohol during fermentation, as some producers weren’t adhering to legally prescribed alcohol amounts. Coffee shops who have introduced this to their menu have found that it appeals to customers. It Can Help Reduce Coffee Waste.

Brewery 183

Brewery Café Beverage Waste 183

Future Food

MAY 8, 2019

Dining out is so much more than food on a plate – think street-labels, authentic flavours and eclectic food offers all amounting to memorable customer experiences. The JLL 20th Retail Centre Manager Centre survey confirms that food spending is growing 4.1% I think it is the general consumer trend toward dining out. year-on-year.

Hospitality 104

Hospitality Food Retail Customer Experience 104

Perfect Daily Grind

DECEMBER 2, 2019

By making the most of the increased foot traffic and sales you’ll experience, you could start your 2020 off on a better financial footing, while enhancing your customers’ holidays at the same time. Offering customers limited edition, themed treats is a great way to get them into the festive spirit. Credit: Ana Valencia .

Café 147

Café Merchandise Seasonal Menu Uniforms 147

Perfect Daily Grind

MARCH 21, 2023

According to the International Trade Centre’s Coffee Exporter’s Guide , producers often retain as little as 10% of the final retail price of coffee. You may also like our article on whether direct trade is an effective model in specialty coffee. Want to read more articles like this? This is especially important to note.

Pricing 209

Pricing Supplies Communication Sustainability 209

Perfect Daily Grind

JUNE 16, 2022

By drawing on an ever-increasing number of data points, baristas and coffee shop owners can understand more about the coffee they are using, which can help to enhance the customer experience. You may also like our article on how technology has changed in the coffee industry over the last few years. Enjoyed this?

Café 183

Café Supplies Technology Merchandise 183

Perfect Daily Grind

MAY 15, 2023

You may also like our article on choosing the best paper filter for your pour over coffee. It’s advised to buy filters from reputable brands and retailers to make sure they are of the best possible quality. Then read our article on how filter basket shape affects the flavour of your coffee. Read on to find out what they told me.

White Paper 195

White Paper Article Influencer Take-out 195

Perfect Daily Grind

OCTOBER 5, 2020

Kaley Gann is the Retail Manager of two Ceremony Coffee cafés in Baltimore, Maryland. At Ceremony, we use Monin because it has reliable and reputable quality and appeals to a wide customer base.”. It is recommended that customers check the ingredients used in a mocha before purchasing one. Want to read more articles like this?

Café 206

Café Beverage Customer Experience Retail 206

Social Hospitality: Restaurants

SEPTEMBER 3, 2019

Restaurant loyalty programs can also be supercharged with psychological techniques, developing engaged customers that last. It can be a constant challenge to get customers through the door of your restaurant. You must create genuine engagement with customers to gain a positive reputation. Sometimes, this can seem intimidating.

Marketing 150

Marketing Social Media Loyalty Program Email Marketing 150

Social Hospitality: Restaurants

OCTOBER 21, 2019

Restaurant loyalty programs can also be supercharged with psychological techniques, developing engaged customers that last. It can be a constant challenge to get customers through the door of your restaurant. You must create genuine engagement with customers to gain a positive reputation. Sometimes, this can seem intimidating.

Marketing 150

Marketing Social Media Loyalty Program Email Marketing 150