7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Hiring the right people can make or break your business.

Leadership 195

Leadership Management Management Operations 195

ChowNow

MAY 2, 2025

Your customer email list is your most valuable marketing asset, giving you an incredible ROI of $42 for every $1 you spend. You own it, it costs very little to maintain, and its a direct link to your customers any time youd like to reach themno complicated algorithms or third-party platforms getting in the way.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

Modern Restaurant Management

DECEMBER 17, 2019

Eatertainment is defined as “a guest experience that involves food and/or beverage dining before, after, or during other activities.” ” The “eatertainment” concept emerged in the early 2000s due to the rise of the experience economy, as mostly millennial consumers prefer experiences over products.

Entertainment 443

Entertainment Customer Experience Seating Sports 443

Modern Restaurant Management

JUNE 29, 2021

It offers the opportunity to add a more direct and unique approach to your messaging that you can’t get from scanning headlines, scrolling through articles and clicking past ads. For example, say you’re a coffee shop with customers who have become loyal to their morning brew and business meetings at your location.

Marketing 536

Marketing Sports Social Media Coaching 536

ChowNow

MAY 30, 2025

When business slows down, its easy to blame the season, the weather, or people not going out like they used to, but sometimes all customers need is a good reminder or the right reason to show up again. Encouraging repeat visits from loyal customers? Or bring in a wave of new customers who havent tried your place yet?

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

Modern Restaurant Management

APRIL 20, 2022

The ancestors of the first semi-automatic machines to serve food and drink are still in use today, though instead of restaurants and bars, we see them in public spaces, perhaps small shops. This is what we discuss in this article. These machines allow customers to order food without talking to anyone until the moment of collection.

Mobile Ordering 539

Mobile Ordering Food Order Employee Relations Customer Service 539

ChowNow

FEBRUARY 28, 2025

In this guide, youll learn how to use ChowNow tools along with a handful of other effective strategies to increase order volume, boost your current customer traffic, and grow your overall sales. Email marketing is one of the most effective ways to stay top-of-mind with customers and remind them its time to order again from your restaurant.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. This helps reduce expenses and improves the restaurant’s overall efficiency.

Mobile Ordering 419

Mobile Ordering Online Ordering Customer Service Customer Experience 419

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 252

Fast Casual Food Point of Sale Mobile Ordering 252

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 528

Food Safety Mobile Ordering Online Ordering Kitchen Safety 528

ChowNow

MAY 16, 2025

A great dining experience starts long before someone walks through your door. Nearly every customer journey begins with a search on Google, then a scroll through several restaurant websites before something catches their eye. Relying solely on third-party platforms splits your traffic and gives away control of the customer experience.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Modern Restaurant Management

OCTOBER 22, 2021

This article will explore seven tips on using Facebook Ads to increase your market share of customers. Optimize the Landing Page Experience. You might also decide to create a custom landing page for visitors from social media. Pizza Express then automatically gets the customer's details on file.

Social Media 495

Social Media Advertising Events Customer Experience 495

Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. This was the top craving identified in the sixth wave of the Consumer Coronavirus Behavior research conducted by TheCustomer, Brand Keys, the New York-based brand loyalty and customer engagement consultancy, and Suzy, the on-demand research software platform.

Food Safety 512

Food Safety Front of House Back of House Seating 512

Social Hospitality: Restaurants

AUGUST 13, 2020

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. Personalize the Customer Experience. Integrate Virtual Assistants.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Modern Restaurant Management

OCTOBER 24, 2019

AI-driven technologies have been introduced in this sector after having carefully examined the customer behavior and their expectations over the years. According to an article by BBC, McDonald's is investing in an Artificial Intelligence start-up to help serve data-driven meal choices. Addressing this Disruption.

Technology 375

Technology Loyalty Program Customer Experience Food Order 375

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). Since so many workers are being afflicted with COVID-19, we’ve seen the farming sector experience a widespread shortage of workers who have been trained to complete specific tasks.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

MARCH 10, 2020

Catering is a demanding sector when it comes to employment, and staff are often under a lot of pressure to ensure that each customer has the best possible experience at a venue. The best approach to take is to try to acknowledge and understand symptoms, reduce stress, and perhaps seek help. Would You Like a Smile with That?

Catering 405

Catering Insurance Small Business Sourcing 405

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. CAFÉ Talks Podcast.

Pricing 442

Pricing Consumer Goods Training Small Business 442

7 Shifts

DECEMBER 2, 2022

The team you put together and the experience you provide to your guests has to be top—notch. Of course, tasty food, a specific dining experience, and real estate locations all have a part to play. The names resonate and describe precisely the experience you will get. Like it or not, it's how your customers will find you.

Social Media 390

Social Media Customer Experience Food Truck Back of House 390

Goliath Consulting

JANUARY 11, 2021

According to Donna Berry, writer for Food Business News, consumers, particularly millennials and Gen Z’ers, are “reaching for no- and low-alcohol options that provide the experience of imbibing but without the possible negative effects…in their quest for balance and health” (5). Alcohol-free Cocktails.

Beverage 348

Beverage 2021 Consumer Goods Sports 348

Modern Restaurant Management

FEBRUARY 13, 2024

This article explores some considerations for updating three key sections of your FDD this season and why franchisors should focus on them. For example, if a brand has experienced consistent increases in annual sales volumes by year, it may want to present this information in a bar chart to visually show the upward climb.

Document 470

Document Franchise Franchising Point of Sale 470

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. If you have a bustling restaurant, having faster table turnover is one of the best ways to increase both revenue and customer satisfaction.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. But restaurants like The Blue Gentian, were full of happy, very content customers.

White Paper 411

White Paper Hospitality Fine Dining Reference 411

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. ” Curry Up Now Adds Incentives LTO.

Franchise 510

Franchise Franchising Fast Casual Point of Sale 510

Culinary Cues

APRIL 18, 2023

The Union Oyster House in Boston is one of the oldest continuously operating restaurants in America – The Kennedy’s loved to dine there and some of our founding fathers enjoyed oysters at their oyster bar. If yes, then you are on the right path. [] CREATE CLIENTS, NOT CUSTOMERS: All customers are important, clients are connected.

Food Truck 386

Food Truck Back of House Education Training 386

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Social Kitchen & Craft Bar: Giving Back to the Community. Balboa Bay Resort: Bringing the Experience Home. Hotel Trundle Shares Stories of Happiness.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

The Rail

MARCH 7, 2023

Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness. In this article, we'll discuss ten ways you can promote your restaurant on social media. 13 Ways to Promote Your Restaurant on Social Media 1.

Social Media 299

Social Media Customer Experience Small Business Influencer 299

Modern Restaurant Management

JULY 15, 2020

Most popular items searched: while restaurants and bars were closed, we can see that diners are searching for a way to bring home the full dining experience. 32 percent plan to go out to bars and restaurants for an eating occasion and 15 percent for a drinking occasion. spicy chicken sandwich: 353 percent more popular.

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

The Rail

NOVEMBER 1, 2024

In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space. These features help restaurant owners and interior designers draft layouts and experiment with configurations. They can do this without setting foot in the new location.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

ChowNow

JULY 19, 2024

It’s a strategic tool that influences diner choices, enhances their dining experience, and ultimately drives your restaurant’s success. Additionally, think about recommended pairings, special combos, or offers that can encourage customers to try more items. A well-thought-out menu is more than just a list of dishes.

Menu 221

Menu Seasonal Menu Fine Dining Customer Experience 221

The Rail

AUGUST 18, 2023

Despite having the best modern tools at your disposal, it's still hard to create a converting marketing funnel and increase brand awareness in an ideal customer. Content is especially important for bars and similar service establishments. What Are the Best Channels for Promoting Your Bar? Here's the deal.

Bar 130

Bar Marketing Email Marketing Social Media 130

Future Food

MARCH 5, 2025

Well before the architect or interior designer is engaged, the strategy for the project should be robustly structured with key strategy drivers that shape the food and hospitality experience for the target market. Competitive Market : understand where you sit within the competitive landscape and take advantage of gaps!

Fast Casual 78

Fast Casual Fine Dining Customer Experience Dine-in 78

Culinary Cues

AUGUST 19, 2023

Restaurants and bars portraying these influences began to pop up first on the east coast and gradually moving westward. Many only stayed in business for a few months, but some were able to weather the storm of the depression and carry-on serving thousands of customers every week, allowing them to stay afloat. That was about to evolve.

Hotels 416

Hotels Influencer Compost Recycling 416

Modern Restaurant Management

MARCH 25, 2020

Bacardi Limited launched #RaiseYourSpirits , an initiative to support bars and restaurants debilitated by the COVID-19 shutdown by pledging $3 Million USD in financial aid and other support to help the people on the frontlines of our industry during this unimaginable time. Customers have been really generous."

Online Ordering 290

Online Ordering Insurance Mobile Ordering Website Management 290

Modern Restaurant Management

MARCH 19, 2020

I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. So, we are focusing our efforts on helping restaurants survive the shutdown now and prepare to recover when they can re-open.

Seating 433

Seating Loyalty Program Small Business Restaurant Law 433

Perfect Daily Grind

JUNE 18, 2025

We will continue to update the article as more afterparties and events are announced. live podcast recording and Q&A Surprise bar takeover Probat and Standart will also organise a booth party with music and drinks. Attendees will also have the opportunity to visit some of Europe’s best specialty coffee shops and roasters.

Café 94

Café Events 2025 Website Management 94