7 Shifts

JANUARY 23, 2020

Are you opening a restaurant in 2020? As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Educate yourself on costs, hiring, and the market you are in before taking the leap. Hiring/staffing ??

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

AUGUST 17, 2020

The study — “ Brand Loyalty 2020: The Need for Hyper-Individualization ” — comprises survey responses from 2,000 consumers and shows the more personalization tactics a brand uses, the more loyal a consumer is to that brand. How Is Casual Dining Doing? ” Reopening Impact on Delivery. WePay surveyed 1,000 U.S.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JANUARY 16, 2020

diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020. There are platforms on the market that will hire a delivery workforce away from the restaurant, and lease them back to the operator. The Delivery Dilemma. But, flexibility will.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

OCTOBER 27, 2020

And yet, despite the high unemployment, Quick Service Restaurants are one of the few sectors still hiring in massive numbers. Wingstop is expecting to open 120 more locations in 2020; growth numbers you may not expect during a pandemic. Hire Faster or Be Left Behind. QSRs are hiring at a rapid clip.

Innovation 558

Innovation Hiring Mobile Ordering Online Ordering 558

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19. Eating 2020.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

FEBRUARY 9, 2021

Wage changes notwithstanding, the industry is seeing a continued evolution toward more tech-enabled management and optimization tools for worker staffing, scheduling, backfilling, and hiring all powered by the gig-economy (and "gig-trade" to an extent) and become less reliant on going the traditional hiring route.

2021 600

2021 Hiring Technology Social Media 600

Modern Restaurant Management

NOVEMBER 24, 2020

With slow seasons also comes the need to navigate seasonal layoffs and the task of hiring all the best people back the next season. That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020. Hire the Right People.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. There are only 4 months of 2020 left where you can push your restaurant’s marketing hard and set yourself up for success going into 2021. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

OCTOBER 22, 2024

percent, about 87,000 positions, above their February 2020 employment peak, according to the National Restaurant Association. The misclassification of employees When hiring new workers, one of the most important decisions for restaurant owners to make is determining whether this individual will be an employee or independent contractor.

Restaurant Law 332

Restaurant Law Tip Distribution Fine Dining Insurance 332

7 Shifts

AUGUST 7, 2020

While most people would say it’s choosing a concept or picking the perfect location, we argue that it’s hiring the right people. Who you hire to execute your vision can make or break your business. But how can you know if a new hire will be engaged in their role before you hire them?

2020 312

2020 Kitchen Safety FOH BOH 312

Modern Restaurant Management

APRIL 29, 2021

According to the latest Yelp Economic Average (YEA) report, there were more new businesses openings than at any other period over the last 12 months and business reopenings are at the highest level since the second quarter of 2020. Two-thirds of new hires signing up for DailyPay. Now more people are back to work and everyone is hiring.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

AUGUST 24, 2021

According to a survey conducted by the James Beard Foundation, 16 percent of restaurateurs consider re-hiring their staff to be a more significant obstacle to re-opening than getting their customers to come back or paying their vendors. For the fiscal year 2020, the brand’s digital sales blew past $1 billion."

Hiring 493

Hiring Mobile Ordering Hotels Certification 493

Modern Restaurant Management

MAY 20, 2021

"It's a feeding frenzy on hiring right now. Data from Yelp's 2020 Annual Economic Average Report shows that the number of restaurant and food business openings approached and even surpassed 2019 levels in Q4. Yelp Kiosk was built in 2018 to help restaurants that didn’t have it in their budget to hire a dedicated host.

Technology 474

Technology Front of House Back of House Healthcare 474

EATER

AUGUST 3, 2020

2020 was supposed to be “ the year of the breakfast wars ,” multiple outlets predicted pre-pandemic. Chipotle is aiming to hire another 10,000 employees in the coming months. Several other fast-food chains have announced similar plans for hiring sprees, as they expect sales to bounce back. Photo: Kevin Khoo /Shutterstock.

2020 261

2020 Food Menu Back of House 261

Modern Restaurant Management

FEBRUARY 27, 2020

In January 2020, the United States Department of Labor (USDL) announced a final ruling which updates the interpretation of “joint employer” status under the Fair Labor Standards Act (FLSA) effective March 16, 2020. How does 'joint employer' status come into play? a franchisor, affiliate, parent company, etc.).

Employee Relations 458

Employee Relations Hiring Government 2020 458

Modern Restaurant Management

SEPTEMBER 27, 2021

In February of 2020, the restaurant industry was on a long, slow march toward digital sales growth. In March of 2020, the world changed. Throughout the remainder of 2020 and into 2021, the majority of restaurant brands spent most of their energy adapting to a channel switch. Something happened along the way, though.

Mobile Ordering 496

Mobile Ordering Email Marketing Online Ordering Website Management 496

EATER

MAY 28, 2025

Sabine , according to operating partner Rich Fox Where: Seattle The growth: In March 2020, James Weimann and Deming Maclise of Yes Parade Restaurant Group closed their 11-year-old bistro, Bastille. It makes hiring easier, first of all, and you can lean into the staff that you have and really work on those relationships.

Seating 225

Seating Back of House 2025 Presentation 225

Culinary Cues

MARCH 16, 2025

Think back to March of 2020. Eventually we figured it out (to some degree) but in the process lost an enormous number of restaurants from 2020 2023. Every day brings new challenges to face, unexpected curve balls that throw you off balance. But you might want to stop now and again and reflect on a time, not too long ago.

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

7 Shifts

SEPTEMBER 21, 2023

2020 marked the beginning of a new era for restaurant management. Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall.

2023 397

2023 Hiring Leadership Fast Casual 397

Modern Restaurant Management

DECEMBER 22, 2020

2020 has been a year like no other for restaurants and the companies who support and supply them. First Timers Should Hire a Pro. Sadly, too many have closed permanently. Yes, a grant because they are for more than nonprofits.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Modern Restaurant Management

JUNE 10, 2020

But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. For example, Hires Big H, a Salt Lake City hamburger hangout for over 60 years, has kept indoor seating closed, instead, expanding its car hop service in order to maintain distancing standards.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

NOVEMBER 13, 2023

Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor. “The NLRB issued this new joint employer standard arbitrarily and capriciously just three years after codifying the 2020 standard,” said Angelo I.

Franchise 520

Franchise Franchising Employee Relations Restaurant Law 520

Modern Restaurant Management

FEBRUARY 17, 2021

restaurants, the industry demonstrated its resiliency against a variety of headwinds throughout 2020 by rising from a -35 percent traffic decline in April to a -11 percent visit decrease in December compared to year ago, reports The NPD Group. Carry-out ended 2020 holding 46 percent of off-premises order share. QSR Hiring.

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

FEBRUARY 18, 2020

Here’s the kicker: Gen Z will make up 40 percent of all consumers by the end of 2020. It’s more cost-effective for many companies than hiring, training, and deploying a fully-staffed internal marketing and digital department. In 2020, meet Gen Z where they live.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

JULY 15, 2021

That means juggling everything from hiring and managing staff; deciding on your menu and any day-to-day changes; ordering food, beverages, dishes and other kitchen and dining room essentials; to handling to-go and pick-up orders, among other tasks. Running a restaurant can be a rewarding and demanding career.

Front of House 450

Front of House Back of House Seasonal Menu Food Order 450

EATER

SEPTEMBER 10, 2020

The 2020 winners were supposed to be announced on September 25, after COVID-19 postponed the original May 5 ceremony date.) Cancelling the 2020 James Beard Chef and Restaurant Awards. Several chefs removed their names from the list of 2020 JBF award nominees.

2020 307

2020 Employee Relations Leadership 2021 307

Modern Restaurant Management

AUGUST 3, 2022

COVID-19 isn’t the only challenge restaurant owners have been hit with in the last few years — supply chain issues and hiring droughts have taken the industry by storm, forcing owners and management teams to improvise in ways they haven’t before. Adaptation.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

MAY 15, 2020

Most companies are expecting to re-hire or bring back employees from furlough at the same base wages and salaries they had before. Many of the employees that were separated through furloughs or lay offs are not expected to return to their former employer.

2020 322

2020 Guest Recovery Online Ordering Point of Sale 322

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. At the end of 2020, drive-thru lanes accounted for 44 percent of off-premise orders across the entire restaurant industry. Digital Menu Boards.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

7 Shifts

OCTOBER 28, 2021

Coronavirus did take first place as a concern in 2020, when the pandemic was front and center and still shutting down or modifying dine-in practices. In Australia, McDonalds hires 30,000 youths a year, making them the largest youth employer in the country. Surprising? Simple—and quick. Make It Fast. Those who don't, won't. Even better?

Recruiting 370

Recruiting Technology Hiring Consumer Goods 370

Modern Restaurant Management

APRIL 30, 2021

Necessary safety protocols and the heightened risk of contracting the virus in closed quarters combined to shut down majority of businesses in 2020. For example, most restaurants are partnering or subscribing with food delivery apps, like Food Panda, so you may not need to hire your own delivery personnel.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

JANUARY 25, 2022

Investment #6: Hire a New Manager – Salary: $52,000. Tip: whenever you find a great manager, hire them immediately! Assuming you made it through 2020 and 2021, congratulations are in order. DO consider less expensive options, such as refinishing an existing hardwood floor or cleaning and regrouting a tile one.

2022 474

2022 Webinar Food Safety Food Order 474

Modern Restaurant Management

DECEMBER 22, 2022

Since 2020, there’s an all-time high number of open positions and a lack of labor. And, even when they do, the turnover rate is so rapid that operators are in a continuous loop of hiring and training new staff. There are continued beliefs that automation and robotics will take away jobs, which is just a myth. Across the U.S.,

2023 471

2023 Front of House Back of House 2022 471

Modern Restaurant Management

APRIL 22, 2020

Just as you’d go to a dentist for advice about your teeth, you should hire an interior designer for advice about your business’ layout. Plus, the interior design panorama is rapidly changing, meaning it’s becoming increasingly more affordable to hire an interior designer to support your projects.

Design 466

Design 2030 Hiring Take-out 466

EATER

JULY 24, 2020

The letter states that any board members whose terms end this year should be replaced, that two BIPOC board members should be added by the end of 2020, and that three more BIPOC board members be elected by the end of 2021. The Foundation is also in the process of hiring for a Human Resources position. “I

Leadership 363

Leadership Hiring Events Audits 363

Modern Restaurant Management

OCTOBER 30, 2020

Since quarantine lockdowns began mid-March of 2020, restaurants faced unprecedented turmoil. With the median profit margin between 3-5 percent , capacity maximums , and a net industry loss estimated at around $240B by the end of 2020 , every dollar counts. Before global lockdowns, the U.S. restaurant industry suffered from a 74.9

Front of House 493

Front of House Back of House Point of Sale Technology 493

Modern Restaurant Management

DECEMBER 30, 2020

The pivoting we’ve seen across the industry throughout 2020 has been, in one word, impressive. In this trying time for operations, growth and planning, it’s easy to quantify the benefits that come from hiring outside marketing experts with a broad skillset and lower overhead than restoring an in-house team or CMO.

2021 563

2021 Marketing Food Safety Back of House 563