Modern Restaurant Management

APRIL 2, 2021

However, when it comes to the restaurant industry, employee turnover is all too common for most operators. Restaurants that have a highly engaged workforce are more successful in nearly every way. The National Restaurant Association estimates that the cost of turnover is $2,000 per employee. Evaluate Your Hiring Strategy.

Loyalty Program 521

Loyalty Program Small Business Hiring Customer Service 521

Modern Restaurant Management

AUGUST 23, 2021

You hire accountants for accounting, marketers for marketing, and lawyers for legal matters. The ideal—whether yours is a restaurant of two employees or two hundred—should be universal participation. Anyone can have the next great idea. Establish an Effective Process for Capturing Ideas. My favorites?

Innovation 493

Innovation Fine Dining Website Management Coaching 493

EATER

MAY 28, 2025

. | Courtesy of Sabine Caf Rich Fox of Sabine in Seattle says leaning more casual has helped his bottom line A version of this post originally appeared on May 28, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

Seating 217

Seating Back of House 2025 Presentation 217

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

AUGUST 15, 2024

Restaurants are feeling the bite of high labor costs, thanks to increased minimum wages, staff shortages, and high employee turnover that is outpacing other industries. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. percent compared to other industries’ rate of 4.9

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

JUNE 22, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. New York (-31 percent), Vermont (-30 percent), Hawaii (-28 percent), Massachusetts (-27 percent) and California (-27 percent) are well below their pre-coronavirus restaurant employment levels.

Back of House 517

Back of House Communication Hiring Magazine 517

Culinary Cues

APRIL 2, 2020

If you are a chef or restaurant owner I would like you to begin today with a significant question: “If I had to build this restaurant concept all over again, knowing what I know now, what would it look like – how would it be different? When you ask them to participate – make it clear that you are open to any and all ideas and critique.

Guest Recovery 491

Guest Recovery Take-out 2019 Hiring 491

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business.

Leadership 195

Leadership Management Management Operations 195

7 Shifts

JULY 16, 2021

They are places where friends and family gather, where ideas are formed and spread, and where important work gets done. In this guide, we'll go through everything you need to open a new coffee shop, from market research to buying coffee to hiring the best team. Staffing: Find, Hire, and Schedule. We're all here for it!

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

JUNE 3, 2022

Put your marketing skills to work to recruit new talent and fill open job positions at your quick-service restaurant. While government assistance programs and widening the talent pool are one way to conquer the issue, restaurant operators can implement new strategies to help ease the labor shortage by using marketing tactics.

Marketing 493

Marketing Recruiting Hiring 2017 493

Modern Restaurant Management

MAY 27, 2022

Using images in restaurant email marketing is a great way to reach your current audience and expand as well. But how can I use images in my restaurant email marketing campaigns? So make sure you either hire a professional photographer or use a high-quality in-house photographer to take pictures of your dishes.

Email Marketing 508

Email Marketing Marketing SEO Social Media 508

Modern Restaurant Management

AUGUST 24, 2021

I have no idea what a content house even is, and even if I did, I would only give you that money if you could prove upfront what the ROI would be.” With the right digital tools in place, restaurants can acquire and utilize better data to sell more food and transition the perception of marketing from a cost center to a profit center.

Marketing 520

Marketing Social Media Download Back of House 520

7 Shifts

SEPTEMBER 21, 2023

In the restaurant business, the only constant is change. But what separates successful restaurants from the rest are the ones that can best adapt. 2020 marked the beginning of a new era for restaurant management. The pandemic, for all its devastation, granted many restaurants a silver lining: a chance to reset.

2023 397

2023 Hiring Leadership Fast Casual 397

Modern Restaurant Management

DECEMBER 22, 2020

2020 has been a year like no other for restaurants and the companies who support and supply them. But if your restaurant or industry related business has been able to stay open or expects to resume operations once we are on the other side of the pandemic, now may be the time to apply for a grant. First Timers Should Hire a Pro.

Employee Relations 547

Employee Relations Leadership Small Business Food Supply 547

Modern Restaurant Management

JANUARY 25, 2022

Making solid financial decisions in the restaurant/hospitality business has never been easy, but these days, it’s harder than ever. Since the pandemic started, I’ve been working with restaurant owners from New York to California, weighing how to invest their PPP dollars and hard-earned restaurant funds.

2022 474

2022 Webinar Food Safety Food Order 474

Modern Restaurant Management

APRIL 24, 2020

Industries all over the world have come to a screeching halt with restaurants being near the top of that list. This is where commercial cleaning becomes a very important aspect of every business – especially restaurants. I believe the restaurant industry will rebound sooner rather than later. ” will be ever-present.

Front of House 525

Front of House Customer Experience Back of House Dine-in 525

Modern Restaurant Management

SEPTEMBER 28, 2021

Second-generation restaurant spaces are an increasingly popular and appealing option for landlords and tenants alike. The restaurant business is not for the faint of heart. In a business where the margins are often tight even in the best of times, that steep initial hill to climb can put restaurant owners and operators in a tough spot.

Dine-in 529

Dine-in Retail Consumer Goods Innovation 529

Modern Restaurant Management

SEPTEMBER 24, 2021

Delivery is an essential part of restaurants nowadays, which is why there are more restaurants partnering with third-party delivery services, even if they already have their own in-house delivery. The burden of order re-entry is something that plagues many restaurants, especially when they take a lot of third-party orders.

Delivery 537

Delivery Insurance Online Ordering Customer Service 537

Modern Restaurant Management

APRIL 22, 2020

How many restaurants have you been in that have art on every wall, clashing patterns, and a general busy aesthetic? The idea is not to be nostalgic, but rather to inject vitality into older trends. Listen to their tips (no matter how different to your current design they are) and embrace the idea that less can very much be more.

Design 466

Design 2030 Hiring Take-out 466

Modern Restaurant Management

NOVEMBER 7, 2019

Smart restaurant owners understand sustainability benefits their bottom line and customer base. Restaurant turnover is legendary. In 2018, the National Restaurant Association listed it at almost 75 percent. Restaurant turnover is legendary. In 2018, the National Restaurant Association listed it at almost 75 percent.

Sustainability 414

Sustainability Recycling Waste Communication 414

Culinary Cues

JANUARY 8, 2021

We all knew that the restaurant industry was in need of a structural overhaul, we (those of us affiliated with the business) were well aware of the cogs in the chain, and the years of rust that had accumulated on systems and organization, but it took the pandemic of 2020/21 to shout out: THE TIME IS NOW! Such is the case in 2021.

2021 474

2021 Social Media Kitchen Safety Restaurant Law 474

Modern Restaurant Management

JULY 6, 2020

Yet you may still be wondering why, aside from the headache, does it matter for my restaurant? All restaurant businesses face these risks, even those with a dedicated human resources staff. So how should restaurant owners, particularly those with limited resources, approach compliance? Why Compliance Matters.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

ChowNow

MAY 2, 2025

Running a restaurant is one of the most rewardingyet riskyventures out there. And with the often-repeated stat that the restaurant failure rate is sky-high, its no wonder so many operators feel like theyre one bad month away from closing. And while the odds improve with experience, restaurant ownership is still tough.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Modern Restaurant Management

JUNE 10, 2020

In the restaurant business, this also means a dip in sales, but restaurateurs are mostly undaunted. ” No one knows for sure, but we are seeing glimpses of a trend that may be the answer for restaurant owners and operators: expanded outdoor seating. A time to recover from back-to-back holiday parties and festive gatherings.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

7 Shifts

OCTOBER 31, 2022

You can't start a restaurant without a plan. A restaurant business plan is one of the most (if not the most) essential elements in getting a new restaurant off the ground. You'll have a document to reference during the planning or opening of your restaurant. What is a Restaurant Business Plan? Table of Contents.

Point of Sale 397

Point of Sale Back of House Document Download 397

Culinary Cues

MARCH 16, 2025

We knew it was bad but had little idea of how bad it would become. Restaurants didnt know how to react. Eventually we figured it out (to some degree) but in the process lost an enormous number of restaurants from 2020 2023. Takeout and delivery were the salvation of many restaurants during the pandemic.

Food Supply 232

Food Supply Customer Service Recruiting Delivery 232

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. But to be clear, multi-location restaurant management is challenging. Whether you’re managing multiple restaurants right now or are thinking about expanding your current business , this guide has everything you need to run more than one restaurant at once with success.

Management 370

Management Management Document Hiring 370

7 Shifts

AUGUST 18, 2024

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. Funding : Options include family and friends, the bank, and outside investors Restaurant Business Plan Template Start creating you restaurant business plan with our free PDF template Download now 3.

Bar 370

Bar License Email Marketing Customer Service 370

7 Shifts

OCTOBER 9, 2020

This rise in digital interactions has made it critical for restaurants to have well-designed websites. In this ultimate restaurant website design guide for beginners, you’ll learn: How to prepare for a website makeover. How to promote your restaurant’s website. Restaurant website design ideas from real restaurants.

Design 397

Design Online Ordering Website Management Social Media 397

The Rail

APRIL 14, 2025

By Tracie Johnson, Contributor Running a restaurant requires more than just a good idea, a great menu, and determination. A well-utilized small business loan gives the financing required to scale your restaurant effectively and turns prospects into real outcomes.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

7 Shifts

MAY 10, 2021

On the latest episode of the 7shifts Restaurant Management & Growth Podcast, we had the opportunity to sit down with Jensen Cummings. We chatted about all things labor shortage, and ways that restaurants can position themselves better to attract staff that sticks around. It's not enough to just go "Hey, hiring line cooks.

Hiring 370

Hiring Back of House Tip Distribution Insurance 370

Modern Restaurant Management

MAY 10, 2023

For the longest time, there has been an idea that automation would take away jobs. However, when it comes to restaurant work, it is difficult to envision that as a possibility. Nevertheless, automation can help restaurants and restaurant staff perform their job more easily and efficiently. Those require labeling as well.

Online Ordering 449

Online Ordering Social Media Food Order Customer Experience 449

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. From big, important ideas to use-today tactics, here are the best takeaways we heard on Season One of the Restaurant Growth Podcast. Restaurant owners do so much.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

MARCH 5, 2024

Things began to change for the restaurant industry in 2023 as the script flipped from cutbacks to a growth mindset. Data from the National Restaurant Association’s 2023 State of the Restaurant Industry report revealed that nearly three in four operators were focused on sustaining growth.

Training 419

Training Food Safety Employee Relations Insurance 419

Harbor Touch

MARCH 18, 2025

Running a restaurant is a demanding job. Weve worked with countless restaurant pros whove faced these challenges head-on. Their stories inspire these 10 proven restaurant management tips and tricks for success. Its practical wisdom drawn from years of supporting restaurant managers, crafted to stand the test of time.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Thankfully, restaurant technologies can play a dual role.

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

OCTOBER 10, 2022

The idea came from one of the other managers, who then put it into action. We had one manager in mind for the newly open position – the director of security, who had no restaurant career experience. An ad can take months to get a reply, then weeks of interviews and finally a hire. Following My Own Advice.

Management 508

Management Management Point of Sale Hiring 508