Modern Restaurant Management

APRIL 17, 2024

“This is an alarming statistic for restaurant owners and operators, potentially leading to an increase in lost revenue or creating new peak hours,” Bill Mitchell, Executive Chairman of HungerRush, and former President of Global Operations of Papa John’s International, told Modern Restaurant Management (MRM) magazine.

Pricing 197

Pricing Loyalty Program Customer Experience Consumer Goods 197

Culinary Cues

FEBRUARY 10, 2024

So, here’s the thing – knowing how to operate a restaurant is not difficult – executing the steps is a whole other story. So, why for as many operators who nail it, are there ten times as many that miss the mark? It’s oftentimes an accumulation of missed details that eventually change the mojo of the operation.

Uniforms 360

Uniforms Small Business Dine-in Training 360

Modern Restaurant Management

APRIL 9, 2024

Despite this optimism, less than one-third of operators currently utilize AI indicating untapped potential for technological integration within the industry. percent of restaurant operators plan to adopt AI soon, with nearly 94 percent acknowledging its necessity to remain competitive. A promising 71.6

Customer Experience 192

Customer Experience Customer Service Technology Inventory 192

Crunchtime

FEBRUARY 7, 2024

Plus, 5 ways to improve compliance with standard operating procedures Whether you run a restaurant business with 500+ locations or a handful of convenience store locations, you know what work needs to be done – and how it should be done properly – to run your business effectively. What are standard operating procedures in restaurants?

Operations 78

Operations Audits Cash Management Food Safety 78

Modern Restaurant Management

JANUARY 15, 2024

Each year, it is estimated that about 1 billion chicken wings are eaten on Super Bowl Sunday, so operators must keep a large supply of wings on hand for those hungry football fans. What else should operators keep in mind to maximize profit for the popular item? Are there any new trends restaurant operators should be aware of?

Food Supply 208

Food Supply Point of Sale Back of House Inventory 208

Modern Restaurant Management

JANUARY 30, 2024

Festaurant growth done right starts with leaders aligning around operational priorities and smart key performance indicators (KPIs). They must connect to priorities across key operations, marketing, customer service and finance roles. KPIs lose relevance if unrealistic for teams execute across the business.

Leadership 203

Leadership Small Business Cash Management Customer Experience 203

Crunchtime

JANUARY 9, 2024

When it comes to all of the work done across your restaurant operations, are you measuring what matters? Whether it’s inventory management, scheduling, operations execution, or employee development, each aspect of operations drives important outcomes that impact profitability, customer experience, and growth.

Operations 136

Operations Inventory Customer Experience Management 136

Modern Restaurant Management

APRIL 11, 2024

To embrace the opportunities of the new year, restaurants should prioritize three key resolutions: embracing new customer experiences, emphasizing sustainability initiatives, and revisiting fundamental aspects of their operations. Back-of-house operations also offer significant technological opportunities.

2024 189

2024 Customer Experience Compost Loyalty Program 189

7 Shifts

APRIL 21, 2023

These 4 executives started out working in entry-level restaurant jobs. While he had work experience as an account executive in India, he had to start fresh once he moved to the US. That initiative and determination advanced him to National VP of Operations, where he oversaw half of Taco Bell's US stores. That was 20 years ago.

Leadership 195

Leadership Training Front of House Customer Experience 195

Clover - Restaurants

MAY 7, 2024

Executive Chef Job Description As Executive Chef, your breadth of professional experience is matched by your passion for culinary excellence, strong leadership skills, and creative flair for menu development. You will play a pivotal role in shaping the restaurant’s culinary offerings and ensuring the smooth operation of our kitchen.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

Culinary Cues

MARCH 3, 2021

Menus became encyclopedic, the skills to execute these menus were over the top, the equipment that allowed for this level of creativity was space age and expensive, the intensity and stress in the kitchen was as heavy as lead, and the number of staff members required to execute this complexity was painful.

Dine-in 416

Dine-in Small Business Seasonal Menu Café 416

Crunchtime

FEBRUARY 2, 2024

Forms are the heartbeat of execution in any restaurant operation—they allow brands to standardize procedures across many locations, create a simple way for employees to follow necessary steps, and collect information that field teams and corporate offices need visibility into.

Operations 91

Operations Information 91

7 Shifts

MARCH 31, 2021

Their primary purpose is to guide businesses in running a smooth operation. We’ll go over the five important things you should include: Restaurant Concept Thousands of restaurants operate each day. Market Analysis A market analysis is a thorough examination of the market in which you want to operate.

Cash Management 370

Cash Management Document Customer Experience Customer Service 370

7 Shifts

OCTOBER 31, 2022

Section 1: Executive Summary. Section 5: Operations Plan. A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Section 1: Cover page and executive summary.

Point of Sale 397

Point of Sale Back of House Document Download 397

Crunchtime

FEBRUARY 27, 2024

But what you may not know, is that behind the scenes, those brands, and 500+ more , run their operations on Crunchtime. From inventory and labor to learning and operations execution, our products support the unique needs of the foodservice industry.

Inventory 122

Inventory Operations 122

Restaurant Business

APRIL 8, 2024

To unlock that puzzle, today’s high-volume chefs are increasingly turning to products that deliver on consistency and easy execution. Chef Tom Kempsey, Director of Culinary Operations for Margaritaville Hospitality, notes that there’s a constant need for products that deliver consistency and easy execution.

Innovation 111

Innovation Front of House Hotels 2022 111

Modern Restaurant Management

APRIL 23, 2024

According to Defining and Delimiting the Exemptions for Executive, Administrative, Professional, Outside Sales, and Computer Employees , effective July 1, 2024, the salary threshold will increase to the equivalent of an annual salary of $43,888 and increase to $58,656 on January 1, 2025.

Government 110

Government 2025 Employee Relations 2024 110

Culinary Cues

OCTOBER 30, 2023

If, on the other hand you want to operate a hot dog stand then make sure you are relentlessly in pursuit of the label “most unbelievably outrageous hot dog to be found anywhere on the planet”. What will it take for your operation to be synonymous with a product’s superiority?

Fine Dining 353

Fine Dining Front of House Dine-in 2016 353

Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience.

Technology 167

Technology Audits Franchise Franchising 167

Culinary Cues

FEBRUARY 8, 2020

It is the team behind the chef that makes a successful restaurant; it is the team that executes the chef’s vision; and it is the team’s focus that allows the chef’s cost consciousness to result in a financially successful operation. BUILD A TEAM – KEEP A TEAM. This is the chef’s most important job – hands down.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

OCTOBER 18, 2023

Here are a few ways I learned from personal experience as an executive chef that using technology can help retain workers, make each employee feel comfortable in their role, and foster long-lasting relationships. Culture is a cumulative act that must be practiced throughout the whole operation.

Communication 178

Communication Online Ordering Technology Sourcing 178

Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily.

Franchise 78

Franchise Franchising Operations Leadership 78

Restaurant Business

MARCH 12, 2024

Managing labor, food costs and daily tasks in foodservice operations is a tricky endeavor. With so many different things to account for, including staffing, inventory, recipes and so much more, it’s understandable that operators are looking for more efficient ways to get the job done.

Back of House 79

Back of House Technology Inventory Food Order 79

Culinary Cues

JUNE 26, 2023

It is a choice that they make but they are no more important to the everyday operation of their piece of the universe than anyone else – they simply have different goals. There are tens of thousands of very good restaurants, cafes, and trattorias that produce delicious food and comfortable service without that 100% all-in commitment.

Healthcare 341

Healthcare Agriculture Café Pricing 341

Modern Restaurant Management

MARCH 12, 2024

That translates into reduced work for team members and increased efficiency for restaurant operations, they added.team Tney added several images and changed some that didn't require placement, like kids meals, with appetizers to help guests identify products by matching a face to the name. "The

Menu 179

Menu 2001 Franchise Franchising 179

Modern Restaurant Management

JANUARY 12, 2024

We recognized the immense potential Bojangles’ catering platform had for us in our markets and when beginning to execute, we first turned our attention to developing strong relationships within local businesses and organizations. This included schools, sports teams, hospitals, corporate officers, wedding venues, and much more.

Catering 110

Catering Coaching Communication Customer Service 110

Modern Restaurant Management

MARCH 6, 2023

When these procedures are regularly followed, QSRs have the ability to automate additional operational processes, improving employee productivity and ultimately better serving customers. This improves employee productivity and gives employees more time and energy to execute additional tasks, without having them feel overwhelmed.

Audits 187

Audits Kitchen Safety Mobile Ordering Customer Experience 187

Modern Restaurant Management

SEPTEMBER 7, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. As we move into a new dawn of operational risks, challenges and successes, it’s important that supply chain overlaps and over pricing are kept to a minimum.

Audits 233

Audits Food Supply Supplies Pricing 233

Modern Restaurant Management

APRIL 4, 2024

Make Meaningful Environmental and/or Social Change – Ganzler guides companies to find leverage points for making change and setting parameters and targets to measure against, moving sustainability from vague promises to real, operational effectiveness. In day to day operations, be mindful about energy and water use.

Sustainability 196

Sustainability Book Waste Food Supply 196

Modern Restaurant Management

NOVEMBER 7, 2023

The landscape of digital marketing is constantly evolving, presenting both challenges and opportunities for restaurant operators. However, the inherent volatility and rapidly changing nature of social media platforms can make it challenging for restaurant operators to maintain a consistent and effective messaging strategy.

Marketing 203

Marketing Social Media SEO Front of House 203

Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily.

Franchise 60

Franchise Franchising Operations Leadership 60

Modern Restaurant Management

DECEMBER 21, 2020

The business lessons learned during pandemic are still evolving as restaurant executives look forward to the end of this tumultuous year. As they continue to assess their operations in light of an uncertain future, there are some noteworthy trends to follow. There is also the urgent matter of safety. Rise in Predictive Decision Making.

2021 221

2021 Technology Food Supply 2025 221

Crunchtime

APRIL 6, 2023

In Cruchtime’s recent webinar , our prestigious panel of operations experts from Burger King, Culver’s, and Chipotle shared the best practices on how to compete consistently and profitably in every location, from ensuring quality team execution and training to managing the two most impactful costs to the business – food and labor.

Operations 124

Operations Webinar Training Management 124

Modern Restaurant Management

MARCH 11, 2022

. “In order to keep distribution costs in check, we partnered with our distributors and suppliers by being more flexible, consolidating delivery days, and allowing later delivery window times when needed,” Corporate Executive Chef, David Cox told Modern Restaurant Management (MRM) magazine. Creating guest loyalty is key."

Pricing 201

Pricing Customer Service Magazine Delivery 201

Modern Restaurant Management

AUGUST 23, 2023

Prior to his role as General Manager, he was CGO (Chief Growth Officer), General Manager, Vice President, and Chief of Staff, where he spearheaded projects including the acquisition of Punchh, company integrations, executive recruiting, and has established PAR’s KPI setting and tracking process through business reviews.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

The Rail

MAY 2, 2024

By Noel Dorsey, Contributor Restaurant relocation is a significant undertaking that requires careful planning and execution, especially when managing inventory. Properly handling inventory during the relocation process is crucial to ensure a smooth transition and minimize disruptions to operations.

Inventory 52

Inventory Management Management Transportation 52

Modern Restaurant Management

MAY 31, 2023

Although restaurant operators are no strangers to this shift in behavior, what they may be overlooking is the chance to leverage one of summer’s biggest revenue driving celebrations – Father’s Day. Operators can successfully achieve this by offering guests upgrades from the very start – right at booking.

Marketing 177

Marketing Email Marketing Online Ordering Specials 177