Embrace the Suck

JUNE 18, 2021

Running a restaurant can be without a doubt, one of the most rewarding things you’ll ever experience in more ways than one. But it is also one of the hardest things you’ll ever do as well! 60% of restaurants don’t make it past their first year and 80% go out of business within five years.

Leadership 346

Leadership Small Business Coaching Training 346

7 Shifts

FEBRUARY 21, 2023

One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. We surveyed 3,700 restaurant workers and found one of the top reasons they left jobs was a lack of manager recognition. Recognize top performers You probably have one employee that you can’t live without. It makes them feel seen and valued.

Front of House 381

Front of House Social Media Back of House Sports 381

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Employees don’t have to worry about getting sent home due to an overscheduled slow shift or getting called in on short notice because of a planning failure. But it isn’t simple.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

Modern Restaurant Management

JANUARY 17, 2024

With not much time on their hands, the younger generations of adults don’t have much time to cook – with other sources of supplemental income keeping them busy 24/7. Second, Drive Frequency of Visits Reach younger consumers where they’re already spending most of their time: on their phones.

Loyalty Program 195

Loyalty Program Mobile Ordering Customer Experience Back of House 195

Buzztime Business

SEPTEMBER 26, 2023

Along the way, we whipped up some graphics you can totally use on Instagram, Facebook, in your emails…anywhere. 4 October Promotion Ideas You Can Run All Month Don’t be tempted to focus all your promotional energy on Halloween. Create a team on behalf of your business to join in a Susan G. Another option?

Bar 157

Bar Social Media Email Marketing Seasonal Menu 157

Modern Restaurant Management

OCTOBER 10, 2022

A few months ago, I wrote about how hard it is to find staff, especially managers. At that time, I discussed two ways that we were going to build a manager from existing staff rather than search for a new one. Recently, one of my clients had a great manager pass away unexpectedly. Dedication. Determination.

Management 203

Management Management Point of Sale Hiring 203

Modern Restaurant Management

MAY 13, 2024

Tastes and preferences constantly change as trends come and go, keeping the restaurant industry on its toes. Loyalty Reigns Supreme Although consumers may be more selective on where and when they dine out, they still want to frequent their favorite restaurants and access any deals possible.

Pricing 110

Pricing Loyalty Program Mobile Ordering Customer Service 110

Modern Restaurant Management

APRIL 16, 2024

Would you still go? But what if that “friend” is actually just someone leaving a review on Yelp? Ninety-four percent of diners base their decisions on online reviews, and businesses who respond are seen as nearly two times more trustworthy than businesses who don’t. Reviews matter. And it goes further than reviews.

Social Media 110

Social Media Loyalty Program Online Ordering Customer Service 110

Modern Restaurant Management

MAY 3, 2024

More than half of North America’s 50 Best Bars have coffee cocktails on their signature menus, according to bar inventory resource, Backbar. To gain more insights on coffee trends, Modern Restaurant Management (MRM) magazine connected with Top Note co-founder Mary Pellettieri.

2024 88

2024 Beverage Innovation Magazine 88

EATER

MARCH 13, 2024

Sports bars that center women’s sports are opening across the country — and doing big business “I was sick of always feeling like an afterthought in fandom when it came to public spaces to view sports,” says Jillian Hiscock, the owner of A Bar of Their Own, a sports bar focused on women’s sports which opened in Minneapolis March 1. “I

Sports 139

Sports 2023 Bar 2022 139

Modern Restaurant Management

APRIL 4, 2024

There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable. The book's highlighted advice includes: Pick The Battles to Win – Ganzler helps companies gather, organize, and evaluate myriad issues they could take on.

Sustainability 196

Sustainability Book Waste Food Supply 196

Open for Business

MAY 9, 2024

From transforming your space into an outdoor retreat to making the most of occasions like Father’s Day and Pride Month, there are several ways to elevate your dining experience, attract new guests, and boost your bottom line this season. Spring brings warmer weather, extended daylight, and the craving for cold beverages.

Seasonal Menu 78

Seasonal Menu Social Media Outdoor Email Marketing 78

Modern Restaurant Management

MAY 30, 2023

Summer hiring is in full swing, and many restaurants are struggling to navigate one of their busiest seasons of the year while dealing with ongoing labor shortages and a volatile economy. Don’t skimp on onboarding and training. Here are three strategies to set your business and team up for a successful, profitable season.

Communication 179

Communication Hiring Training Small Business 179

Modern Restaurant Management

OCTOBER 26, 2020

It comes as no surprise that restaurants have had a difficult time over the past few months. One way that operators can strategically boost sales and encourage guests to return is by creating targeted promotions. While seemingly elementary, promotions can go a long way in motivating diners and keeping your business top of mind.

Social Media 218

Social Media Events Food Safety Small Business 218

Modern Restaurant Management

JULY 18, 2023

It reported that “84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up.” The first thing on that list shouldn’t be the food – it’s the service. I always go to the ones with the best service.

Customer Service 167

Customer Service Seating Consumer Goods Customer Experience 167

Modern Restaurant Management

OCTOBER 20, 2021

The key takeaways: Limited-service chains should keep their eye on drive-thru. The key takeaways: Limited-service chains should keep their eye on drive-thru. Vaccine mandates may or may not be a good idea, depending on where restaurants are located. Going forward, drive-thru services will see the least overall change.

2021 215

2021 Dine-in Customer Service Casual 215

EATER

APRIL 25, 2024

Or rather, it’s bits of it — an absurdist mash-up of fact and fiction that centers on the concept of a Space Race to invent the Pop-Tart and draws, in part, on an old Jerry Seinfeld joke about the treats. On the opposing side, Amy Schumer plays Marjorie Post, who, in reality, ran the company but only until 1958.

Take-out 95

Take-out Travel Hiring Operations 95

EATER

MAY 6, 2024

Ask Google or Reddit how long one of these kitchen tools last, and you’ll probably be told somewhere between one and five years. Ask Google or Reddit how long one of these kitchen tools last, and you’ll probably be told somewhere between one and five years. In a busy restaurant kitchen, the turnover is even more extreme.

Recycling 79

Recycling Food Truck Point of Sale Advertising 79

Modern Restaurant Management

MAY 16, 2024

On average, restaurant SEO campaigns can see a 500 percent ROI after three years , so there’s massive potential for you to use SEO to grow your restaurant. This article will walk you through a weekly restaurant SEO checklist that you can follow to improve sales in three months. Respond to reviews with unique messages.

SEO 100

SEO Social Media Customer Service Events 100

Open for Business

MAY 16, 2024

Here are some of the key benefits of building one. Menus can be refreshed and hospitality can be fine-tuned, but your restaurant’s success ultimately boils down to discoverability. Diners are doing more research than ever and a restaurant website is a critical touchpoint of the guest experience. Why is a restaurant website important?

Website Management 78

Website Management Email Marketing SEO Seasonal Menu 78

Modern Restaurant Management

DECEMBER 9, 2021

In the last few months, restaurants across the country from San Francisco to Cape Cod have announced closures to give staff a much-needed mental health break. First, a manager defines the shifts needed to be filled based on customer demand. Employee Burnout Is Real. Burnout among restaurant workers is nothing new. Try Self-Scheduling.

Customer Service 218

Customer Service Retail Food Safety Mobile Ordering 218

Modern Restaurant Management

FEBRUARY 8, 2024

However, if you own a large restaurant with high ceilings you are going to need to hire an expert specializing in high-ceiling cleaning. If a cleaner can’t clean your dirty ceiling because it is too high it could lead to dirt and dust falling on customers food at a later date.

Specials 196

Specials Operations Hiring Front of House 196

Modern Restaurant Management

APRIL 13, 2023

In addition to being extremely time-consuming, it probably wasn’t as secure as we would have liked, and most importantly, it was not going to scale to support the company’s projected growth from eight to 12 stores in the next 12 – 24 months. This is how they made the investment to automate their AP system.

Franchise 173

Franchise Franchising Demo Document 173

EATER

NOVEMBER 14, 2023

Red Cup Rebellion 2022 | Mark Rightmire/MediaNews Group/Orange County Register via Getty Images Starbucks workers are striking again on Red Cup Day, and this year more people are getting involved Red Cup Day, the day Starbucks releases its collectible holiday cups, is one of the company’s most profitable.

Employee Relations 136

Employee Relations Customer Experience Social Media License 136

Modern Restaurant Management

NOVEMBER 7, 2023

Digital Marketing Should Be On Your Mind If it isn’t already, digital marketing needs to be the foundation in which you build your overall marketing strategy. If you’re not marketing yourself online or devising a powerful local search engine optimization (SEO) strategy, how are they going to find you?

Marketing 203

Marketing Social Media SEO Front of House 203

Modern Restaurant Management

JANUARY 12, 2023

It’s January, which means restaurant operators and managers have been juggling busy holiday crowds for breakfast, lunch and dinner while also planning the employee party that typically occurs this month. Do budget for a ‘destination experience’ The venue should be one that employees would love to go to on their night off.

Transportation 199

Transportation Loyalty Program Fast Casual Fine Dining 199

Modern Restaurant Management

JANUARY 11, 2024

Value Your Staff Employee turnover in the hospitality industry is always high as many young people use these positions as starter jobs to help build work experience before moving on to college or other professional positions. percent according to Toast , a leading publication reporting on the hospitality industry.

Management 166

Management Management Back of House Customer Service 166

Sling

SEPTEMBER 29, 2023

In this article, you’ll learn what a fixed schedule is, how to implement one in your business, and the advantages and disadvantages that come with it. A fixed schedule is one in which an employee works set days and set hours for an extended period of time (or permanently). with a one-hour lunch break from noon to 1:00 p.m.

Waste 78

Waste Hiring Management Management 78

Modern Restaurant Management

NOVEMBER 10, 2021

Imagine going from $7,000 in sales per week in your opening year to $70,000 a week in just year two. Oh and let’s throw in a global pandemic and months-long mandatory shut down for good measure. proved to have more unknowns than Moncayo expected, including 14 months’ worth of building and construction alone. (In

Dine-in 180

Dine-in Cash Management 2013 Customer Service 180

Sling

OCTOBER 6, 2022

Simply pick and choose the ones that are right for your business and don’t be afraid to exercise your creativity and try new things until you find what works for your team. One of the many nice things about employee incentive programs is that they can be as simple or as complicated — as inexpensive or as expensive — as you want them to be.

Back of House 148

Back of House Healthcare Customer Service Transportation 148

Modern Restaurant Management

APRIL 20, 2020

Two months of rent and utilities. One possible source is the new SBA Payroll Protection Program (PPP), a small lifeline for restaurants who had to let employees go during the onset of the crisis. For restaurateurs, this is the time to plan your future. What resources are available to restaurants now?

Front of House 210

Front of House Back of House Reservations Seating 210

Modern Restaurant Management

OCTOBER 28, 2021

Taking inventory is one of the most tedious processes in restaurant operations. With a labor shortage looming over the foodservice industry, operators don’t have time to focus on their inventory. This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform. Recipe Costing.

Inventory 208

Inventory Management Management Waste 208

Restaurant Business

MARCH 20, 2024

College and university dining leaders use smart food locker solutions in a variety of unexpected ways, depending on the unique challenges they face. That meant simply placing mobile orders on the counter for pickup was no longer effective or practical. But that’s just the beginning.

Mobile Ordering 102

Mobile Ordering Café Ordering 2025 102

Modern Restaurant Management

JANUARY 3, 2024

Trends create frameworks to understand where to start and what to focus on. Trend One: Offering Ready-Made Solutions for Customers In today’s world, restaurant operators face guest attention deficit. Stop by before work, pick up your coffee, and savor it on the way to the office. They seem like anchors for the new year.

2024 208

2024 Social Media Customer Experience Events 208

Modern Restaurant Management

FEBRUARY 3, 2022

If you’re in the process of searching for a site in which to open a restaurant – or if you wish to move or expand your existing business to an additional location – it’s important to consider whether you’ll be buying or renting. Buying Your Restaurant Premises. What are the downsides? An Investment. Hours of Operation.

Restaurant Law 203

Restaurant Law Cash Management Insurance Seating 203

Modern Restaurant Management

MARCH 30, 2020

Until very recently, our company believed that kiosks would go mainstream in two to five years. One reason kiosks are catching on so quickly is restaurants need to get things done. In either scenario, there’s another benefit to using kiosks: No one has to handle cash—the dirtiest thing in many restaurants.

Fine Dining 191

Fine Dining Customer Service Food Safety Customer Experience 191

Modern Restaurant Management

JANUARY 19, 2022

It goes without saying that our industry has been one of the most impacted industries worldwide during the COVID-19 pandemic as it fundamentally squeezed from four directions at once. The so-called Great Resignation has also taken a heavy tol l on the food service industry. It’s machine learning, AI and predictive analytics.

Food Supply 199

Food Supply Restaurant Law Email Marketing Mobile Ordering 199