how-to-deal-with-aggressive-customers 
Typsy
MARCH 28, 2022
What is the first thought that comes to mind when talking about an aggressive customer? Working in the hospitality sector you will encounter customers who either talk directly to you or the manager or since the internet has made it possible, leave negative reviews affecting the business and your growth professionally.
Modern Restaurant Management
FEBRUARY 21, 2024
A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. Unfortunately, people are becoming less civil in everyday encounters.
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Modern Restaurant Management
SEPTEMBER 29, 2022
No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers.
Ken Burgin
JULY 17, 2022
Finalise the Festive Menus – it may be months away, but customers want menu and price certainty. Think about how to deliver a great experience with fewer staff – that might mean more self-service and product outsourcing. Create special deals to fill less popular times: these could be Sunday to Wednesday, or late November.
Modern Restaurant Management
DECEMBER 20, 2022
Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. – Frances Allen, CEO of Checkers & Rally’s. "We " – Robin Gagnon, We Sell Restaurants.
Modern Restaurant Management
MAY 21, 2021
As an owner or manager, you’re already well aware that your team and your customers are the lifeblood of your enterprise. Considering your customers as part of your team may be an even more constructive approach. Just like your team, you need to engage with your customers. Many successful brands take a different approach.
Lavu
NOVEMBER 17, 2023
How are a Restaurant’s Profits Measured? IT is important to know how to calculate your restaurant’s gross profit. It’s like having a compass that guides you towards maximizing profits and minimizing expenses. Knowing your profit margins isn’t just about making more money. What is the Average Restaurant Profit Margin?
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