Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Fast Food and QSR Value The United States Fast Food & Quick Service Restaurant Market size was valued at US$ 248.8 Perkins American Food Co.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

JUNE 27, 2025

I’m more vision, creative, fly-by-the-seat-of-pants. But a quality bagel is one that is made from scratch and served hot out of the oven, he contends. The families became fast friends. Jeff said the two found they worked well together as business partners. Danielle and I have a perfect yin and yang as business owners,” he said.

Fast Casual 170

Fast Casual Franchise Franchising Leadership 170

Lavu

MAY 30, 2025

By optimizing how quickly tables are cleared and reseated, restaurants can serve more guests during peak hours and improve overall profitability. The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest. However, turning tables must be done tactfully.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Roughly half of U.S.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

MAY 7, 2020

. “I’ve been telling friends that after three months of social-distancing,“ said Robert Passikoff, president of Brand Keys, “The first thing I want is to sit at a restaurant table and have someone serve me a turkey club and fries.” Bar seating will be removed and reconfigured to allow six feet between bar stools.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

SEPTEMBER 20, 2024

On the surface, you may not think a roadside diner or downtown café would have much in common with a fast-casual chain, not to mention an elegant stand-alone restaurant where couples and families celebrate over a two-hour, five-course meal. But the truth is they have a lot in common when it comes to selecting their furniture.

Fast Casual 450

Fast Casual Uniforms Dine-in Take-out 450

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. For example, a casual restaurant usually has a higher turnover rate.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

JULY 30, 2021

Launched at the height of the COVID-19 pandemic, Quarters 4 Kid serves underprivileged children to become “healthy in body and strong in spirit” by providing access and education to underprivileged children about proper nutrition, the benefits of organic eating, exercise, and improving overall wellness. WOWed by the Growth.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

SEPTEMBER 11, 2020

Restaurant segments represented include fine dining, casual dine, fast casual, quick service restaurants and bars. The survey group included 418 restaurant operators and 1,500 restaurant patrons who had visited a restaurant two or more times per month prior to COVID-19. COVID-19 Impact on Restaurants.

Fine Dining 507

Fine Dining Fast Casual Innovation Employee Relations 507

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. Restaurants will become increasingly casual.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. In addition there is also a poolside bar.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

MARCH 12, 2021

First-time Chicken Salad Chick (CSC) franchise owner Claibourne (Clay) Rogers was introduced to the fast-casual concept in 2015 when she served as an account director at the brand’s public relations firm, Fish Consulting. They immediately jumped to the top of our list.”

Franchise 450

Franchise Franchising Fast Casual Online Ordering 450

ChowNow

FEBRUARY 12, 2025

The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be. Its not just about what you serveits about why you serve it. Why do you do what you do?

2025 195

2025 Marketing Email Marketing Operations 195

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. People just aren’t hanging out at fast food joints the way they used to.

Fast Casual 284

Fast Casual Food Food Order Mobile Ordering 284

Modern Restaurant Management

DECEMBER 4, 2019

Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. Want a lightning-fast grab-and-go experience? Well, that puts fast-casual out of the running.

Fast Casual 307

Fast Casual Customer Experience Point of Sale Mobile Ordering 307

Restaurant Business

JUNE 5, 2025

Konro is a Japanese-inspired concept known for a 10- to 14-course tasting menu, served at a chef’s counter with only 10 seats. News independents chefs Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts. Sign up here.

Fast Casual 143

Fast Casual Leadership 2025 Loyalty Program 143

7 Shifts

AUGUST 20, 2024

However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Modern Restaurant Management

MAY 7, 2021

Despite the lagging global pandemic, the organic fast-casual brand is surging forward with record-breaking sales, franchise development growth, and new guest acquisition and satisfaction. “Our guests continue to demand access to truly healthy and delicious food and beverage products are served with smiles and speed."

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

ChowNow

JUNE 27, 2025

Your Google Business Profile (GBP) is what shows up when someone searches your restaurant’s name on Google or searches the cuisine type you serve in your area. fast lunch near the art museum”) Track and respond to feedback to show you care, especially if something went wrong 4. price range, and star rating with number of reviews.

Website Management 195

Website Management SEO Book Customer Experience 195

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. Ike’s appointed industry veteran Adam Rinella as Vice President of Development to help the booming fast casual brand reach even more markets. Rinella is skilled in bringing restaurant ideas into reality.

Franchise 471

Franchise Franchising Food Fast Casual 471

ChowNow

JANUARY 23, 2025

Theyll love the exclusiveness of the meal and the opportunity to eat food that would typically not be served in your restaurant. Often, instead of full courses, the supporting role of the food will come in the form of smaller dishes, sometimes just as one bite so guests dont get too full too fast.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MAY 28, 2021

He continued by highlighting areas where the company outperformed the industry in growth and how the organic quick-serve restaurant continues to meet and exceed serving its guests amidst the unique demands of COVID-19. million guests. flip'd by IHOP.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

EATER

JUNE 4, 2024

The only hard and fast rule? Even a casual corner bistro can easily book up. For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance. Lunch is generally served from 12:30 to 2:30 p.m., Don’t forget to say hello.

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

ChowNow

MARCH 27, 2025

For example, if youre serving a burger, youre not just tallying up the beef and bunyoure also including the pickles, onion, aioli/mayo, cheese, lettuce, and even the side of fries. Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

7 Shifts

JUNE 4, 2021

Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Knowing how many seatings you're getting out of the tables you have gives you insights into everything from your operating hours, staff, and efficiency in the kitchen. Table Turnover Rate = Parties Served ÷ Number of Tables. Pizza: 31.3%.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

DECEMBER 21, 2020

We witnessed operators that were running successful restaurants for years switch operations around in a matter of days so that they could employ their staff again and serve their customers. There are only so many seats a given area can support. Many operators stayed open even with bare minimum staffing for their community.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

JUNE 1, 2020

The study, which focuses on fast food and fast casual restaurants, compares pre- and post-crisis trends and topics such as delivery preferences (including 3rd party platforms) based on consumer segments, deep dives into consumer segments that value different order and pick up channels, and willingness-to-pay both in-store and for delivery.

2020 324

2020 Food Safety Online Ordering Guest Recovery 324

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. designed with high-rent urban areas in mind. Holsom by Yogurtland.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

Modern Restaurant Management

NOVEMBER 25, 2020

And we’ve never wavered from our commitment to serving delicious, chef-inspired, hand-crafted food made with high quality, responsibly sourced ingredients.” Because of this, most of our restaurants are outfitted with outdoor patio seating so guests can enjoy their meal, and the fresh air, with their family and friends.”

2021 504

2021 Tourism Outdoor 2011 504

7 Shifts

AUGUST 2, 2024

Table turnover rate The table turnover rate refers to the number of times you have served new customers at the same table. Here's how to compute this metric: Table Turnover Rate = Parties Served ÷ Number of Tables Suppose you discover that your table turnover rate is low.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Modern Restaurant Management

FEBRUARY 19, 2020

Most recently, Allen served as Chief Executive Officer of Boston Market, where she implemented a multi-faceted transformation plan setting up the brand for future growth. She first served as senior internal audit analyst at Yum! ” Allen said: “I am thrilled to be joining this unique brand with so much potential for growth.

Franchise 305

Franchise Franchising Fast Casual Point of Sale 305

7 Shifts

DECEMBER 17, 2020

The coffee shop where the baristas seem happy to serve you. trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370

7 Shifts

OCTOBER 31, 2022

This section gives a high-level overview of the business you're looking to start: tell investors what your restaurant is all about, who your team is, and how you're going to serve the market. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.)

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

JULY 1, 2020

Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Key findings for the restaurant industry include: Restaurant Closures Data. consumers—falling 2.5

2020 450

2020 Travel Food Safety Consumer Goods 450

EATER

FEBRUARY 28, 2023

He opened the buzzy 15-seat Brooklyn restaurant, one of Eater’s Best New Restaurants of 2022 , after winning the city over with a dinner series called Iya Eba in the late summer of 2020. “I Teranga’s more casual format — and that it took three years to open in the U.S.

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335