Culinary Cues

FEBRUARY 5, 2025

This is not the normal amount of angst that has been present for decades fickle customer tastes, rising cost of goods, changing demographics, or escalating rents; there are far deeper concerns that make everyone scratch their heads in wonder. Theres plenty of fear and loathing going on in the restaurant business.

Fine Dining 243

Fine Dining Food Supply Recruiting Customer Service 243

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. For the first part, click here and for the second part, click here. Data, Data, Data. As of 2024, over half of U.S.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Culinary Cues

APRIL 14, 2025

Connections give a dish special value, added importance, and character that goes beyond flavor and visual appeal. Guest have become accustomed to seeing this familiar item and they have general expectations of how it will be presented and taste. As examples, any restaurant can, and so many do, offer Caesar Salad as a menu staple.

Fine Dining 343

Fine Dining Seasonal Menu Travel Presentation 343

Modern Restaurant Management

DECEMBER 27, 2024

Data-backed loyalty programs, in particular, present a key opportunity for marketers to foster deeper customer connections in 2025. For example, a POS system that integrates with your loyalty program and email marketing platform can automatically send rewards or special offers to frequent diners.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. The area of restaurant operation that presents the most opportunity for improvement is takeout and delivery. Differentiated Dining. Upgrade Your Takeout Experience.

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

Culinary Cues

FEBRUARY 27, 2025

“Good food is the foundation of genuine happiness” – Escoffier Nourishment is essential for personal health, but even more, the preparation, presentation, and consumption of food is one of lifes greatest elements of contentment and happiness. Inspiration comes in many forms. This is the sign of true leadership.

Consumer Goods 292

Consumer Goods Presentation Leadership Dine-in 292

Modern Restaurant Management

DECEMBER 10, 2020

The club culture and lounge dining world are a bit distant, but the experience in front of us is one that can open up a door to meaningful conversations, experiences and feelings. Let’s talk about partner dining concepts. I love NYC. I found my success in this city which is struggling amidst the Pandemic.

Education 493

Education Entertainment Social Media Sustainability 493

Modern Restaurant Management

APRIL 2, 2024

It’s been identified as an emerging dining trend – with a 2020 study by NPD Research Group finding single diners have increased their share of U.S. Embracing solo diners not only opens doors to a wider customer base but also presents an opportunity for establishments to differentiate themselves in a competitive market.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. How much should a restaurant invest in outdoor dining necessities?

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Presentation also matters. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

FEBRUARY 2, 2023

As the world is largely re-opened post-COVID, people are eagerly out and about dining in restaurants and bars to reinvigorate their social routines. According to Morning Consult , 77 percent of all polled adults are comfortable dining out at restaurants or cafes as of June 2022.

Fine Dining 474

Fine Dining Customer Experience Events Seasonal Menu 474

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Perkins and Huddle House are classics of the family-dining genre.

Fast Casual 178

Fast Casual Front of House Back of House Leadership 178

Modern Restaurant Management

MARCH 31, 2021

Restaurant management can put some thought into reconfiguring any dining area to make the space feel exclusive and welcoming, not bare or half-empty; this will likely mean the removal of furnishings that don’t allow social distancing. Safety and Normalcy.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Culinary Cues

FEBRUARY 18, 2020

Each presents the executive chef with a different set of challenges and opportunities. Always a specialized space for members, the club setting maintained a market space for food that was based on tradition, classic preparations, and to a large degree a “food cost free zone”.

Beverage 520

Beverage Events Food Order Website Management 520

Modern Restaurant Management

MARCH 10, 2023

When creating an elevated dining space, it’s critical for there to be a meeting of the minds between the chef and designer that culminates in a setting that is reflective of the chef’s vision and taste. A restaurant’s design is a guest’s first impression, setting the stage for the experience to come.

Design 487

Design Customer Experience Magazine Seating 487

Culinary Cues

JANUARY 23, 2021

This can be direct (the menu item itself contributes working funds) or indirect (because the item is present on the menu – other items are more likely to sell). This can be direct (the menu item itself contributes working funds) or indirect (because the item is present on the menu – other items are more likely to sell).

Point of Sale 450

Point of Sale Front of House Back of House Customer Experience 450

Modern Restaurant Management

MARCH 11, 2025

That's why we instituted lower-priced lunch specials and made other adjustments. ." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. One of the most impactful changes – and the stickiest – is contactless payment. .

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

JUNE 20, 2025

Add high-quality photos of your food, staff, dining space, and even signage. Google favors active listings that get updated regularly, and customers are more likely to visit when they can see what kind of dining experience to expect. There are two reasons every restaurant operator should actively manage their Google Business Profile.

Online Ordering 195

Online Ordering Website Management Customer Experience Seasonal Menu 195

Modern Restaurant Management

DECEMBER 14, 2020

Gaining steam prior to the pandemic, the idea of forgoing a dining room and optimizing kitchen space for off-premise sales only is more practical than ever. A new terrain for many operators however, brands need to carefully rethink how they connect and engage with consumers in order for their virtual restaurant to be a success.

2030 520

2030 Customer Experience Delivery Uniforms 520

Goliath Consulting

DECEMBER 3, 2024

3 Stars : Exceptional cuisine, worth a special journey. These countries boast rich culinary traditions and diverse cuisines, presenting significant opportunities for the guide to grow in this region. They argue that some food traditions, particularly from Asia, are undervalued because they don’t align with Western dining norms.

Marketing 243

Marketing Email Marketing 2006 2009 243

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. That they can get coronavirus from someone sitting next to them while dining. Post a picture to Google My Business of “2020 Hours” Callers just want to know you’re open and what type of dining is available. That tables are too close.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

The Rail

APRIL 6, 2025

Teaching your employees to recall names, preferences, and special events of regular customers shows attention to detail that clients really value. Creating Memorable Dining Experiences A one-time guest and a devoted customer differ mostly in the memorability of their dining experience.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Culinary Cues

JUNE 29, 2024

What would it take for guests to rave about dining in your restaurant? The chef invests time in building a signature menu, testing recipes, establishing plate presentations, and making sure the best ingredients are within the teams reach. Present the menu but offer them the opportunity for a customized menu selection from the chef.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345

Modern Restaurant Management

MARCH 27, 2024

Make sure customers are met with a clean environment, consistent recipes, appealing presentation, and excellent customer service every time they visit a restaurant. It may take a moment out of a busy day, but the results of that gesture can be extremely valuable the next time those customers are deciding on where to dine.

Customer Service 474

Customer Service Loyalty Program Customer Experience Employee Relations 474

The Rail

FEBRUARY 7, 2025

From sizzling dishes to a vibrant dining atmosphere, video content allows potential customers to experience the restaurants ambiance and imagine the sounds and aromas before the even set foot inside. Showcasing New Menu Items and Specials While many aspects of a restaurant shape the experience guests have, the most important is the menu.

Serving 130

Serving Marketing Loyalty Program Social Media 130

Restaurant Business

JUNE 25, 2025

Photo courtesy of Panera Bread “I look forward to working closely with Nikka as we develop and execute our strategic plan to build a culture of highly engaged and empowered teams, deliver an exceptional guest experience and increase franchisee profitability,” said Carbone, in a statement.

Leadership 216

Leadership Fast Casual 2025 Casual 216

Modern Restaurant Management

AUGUST 11, 2021

As architects and leaders at AO, we had the special opportunity to convert a historic corner building in our own neighborhood of Old Towne Orange, California., Some restaurants are designed from a tabula rasa, a complete blank slate with nothing more to go on than the client’s vision and the architects’ imagination.

Front of House 493

Front of House Design Restaurant Law Back of House 493

Culinary Cues

DECEMBER 28, 2021

There is something very special about working in a professional kitchen, something that is hard to explain unless you are there. Cooks are busy at work with their own preparations as breakfast orders from the dining room arrive at a harrowing pace. Ordering – three eggs over-easy, two pancakes, one poached, two benedicts.

Kitchen Safety 474

Kitchen Safety Front of House Fine Dining Back of House 474

Modern Restaurant Management

FEBRUARY 21, 2022

We are witnessing the evolution of fine dining. A rise in number of vegan restaurants is witnessed as younger population especially women are preferring vegan diet over traditional fine dining options. Astonishingly veganism is a chief enabler of this culinary transformation. Bn at an impressive 22 percent CAGR in 2022.

Fine Dining 554

Fine Dining Fast Casual Food Supply 2022 554

The Rail

FEBRUARY 12, 2025

By Sierra Powell, Contributor Running a profitable restaurant calls for much more than just presenting good cuisine. Outstanding Customer Service Customer service is frequently the distinguishing factor between a good and a great dining experience.

Customer Service 130

Customer Service Customer Experience Back of House Consumer Goods 130

Modern Restaurant Management

AUGUST 3, 2022

Restaurants are presenting a value message to connect with potential guests concerned with rising costs and inflation. Increase in specials and promos. Uno Pizzeria and Grill is offering $5 off dine-in orders through August 31. The most common methods used to increase foot traffic and sales: Create a loyalty program.

Social Media 450

Social Media Online Ordering Loyalty Program Pricing 450

Culinary Cues

JANUARY 3, 2023

Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. I asked her what made her food so special? Hospitality is what makes the experience of dining special, and it is most definitely what brings people back.

Hospitality 467

Hospitality Customer Experience Customer Service Small Business 467

Modern Restaurant Management

JUNE 5, 2024

” As for the design of the restaurant’s dining areas, these are open with plenty of natural light and beautiful views of the botanical gardens. One of the special features we used to accentuate the dining spaces are the Pecky Cypress wood panels reclaimed from the Florida Everglades.

Certification 474

Certification Sustainability Design Seasonal Menu 474

Modern Restaurant Management

MAY 19, 2020

Gen Z and millennials are likely to return to in-restaurant dining before older guests; and each group will have different concerns. Restaurants play an important role in our lives and in our communities; often where we celebrate birthdays, graduations, first dates, and major life moments. Safety and Trust.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Restaurant Engine

DECEMBER 11, 2024

Promote your special events and themed nights to both current customers and your target audience. One way to do this is with special events and theme nights. Not only do these special events bring in new people, but they may also help you gain back customers who havent dined with you in a while.

Events 52

Events Specials Workshop Entertainment 52

Social Hospitality: Restaurants

MARCH 27, 2020

Offer them a special deal for a later time. Provide special rates, free upgrades, and other perks that help you clinch those reservations. Personally reach out to everyone that canceled an event and present your special offer to them. Assess the current impact of coronavirus on your particular business.

Hospitality 454

Hospitality Marketing Travel Hotels 454