Modern Restaurant Management

MAY 29, 2020

As states such as Georgia, Florida and Texas begin to allow restaurants to cautiously reopen, it offers some understanding – for the first time – of what dining out will look and feel like in the wake of COVID-19. Imagine for a moment that you’re seated with a friend at your favorite upscale restaurant.

Dine-in 305

Dine-in Customer Experience Coupons Presentation 305

Modern Restaurant Management

AUGUST 5, 2021

Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Brick and mortar stores will need to elevate their dining experience to be more appealing and more flexible to the changing attitudes and perceptions of the American public. In lieu of available labor, companies are turning more to automation.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. Customers who dine in are by far the most satisfied (despite the score slipping 1 percent to 83).

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

APRIL 2, 2024

It’s been identified as an emerging dining trend – with a 2020 study by NPD Research Group finding single diners have increased their share of U.S. Embracing solo diners not only opens doors to a wider customer base but also presents an opportunity for establishments to differentiate themselves in a competitive market.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

AUGUST 26, 2021

Dining rooms are open, and tables are at 100 percent capacity in most states. These conditions present an evolving challenge for restaurants when it comes to providing a safe dining experience for customers and employees, especially when it’s often unknown whether patrons are vaccinated or not. An Uncomfortable Position.

Technology 568

Technology Ordering Front of House Customer Experience 568

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. The area of restaurant operation that presents the most opportunity for improvement is takeout and delivery. Differentiated Dining. Upgrade Your Takeout Experience.

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Does your dining room layout need a social distance inspired layout?

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? It’s dining, on demand. With the rise of guest-facing app-less technologies, patrons are now driving a new level of time management—all by themselves.

Dietary Restrictions 493

Dietary Restrictions Customer Experience Dine-in Online Ordering 493

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Although not as great, the risk of surface transmissions is still present. Restaurants are eager to welcome customers back for indoor dining, but many customers are apprehensive. Service counter.

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

OCTOBER 20, 2021

Offering a safe and enjoyable outdoor dining experience requires careful planning. Here are a few outdoor dining tips to ensure that you are providing the best experience possible to your patrons. Your outdoor dining area should have a level walking surface with no loose materials that could contribute to slip, trip, or falls.

Outdoor 474

Outdoor Insurance Dine-in Customer Experience 474

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. These impacts affect not only the bottom line for businesses but also the dining experience for customers.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

MARCH 31, 2021

Restaurant management can put some thought into reconfiguring any dining area to make the space feel exclusive and welcoming, not bare or half-empty; this will likely mean the removal of furnishings that don’t allow social distancing. Safety and Normalcy.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Presentation also matters. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 484

Menu Seasonal Menu Front of House Reference 484

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Creating a Face-Pay Network.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

Modern Restaurant Management

MAY 24, 2023

We also prepared a formal Schematic Design presentation for approval. This presentation included final floor plans, 3D-sketched renderings, furniture selections and finishes found in the space. Lastly, between the kitchen and the wine rooms sits a luxe private dining room that can sit a party of 12. The facility opened in 2022.

Design 419

Design Fine Dining Front of House Seasonal Menu 419

Modern Restaurant Management

OCTOBER 19, 2020

Adults with confirmed COVID-19 were twice as likely to have dined at a restaurant in the 14 days before becoming ill, according to the Centers for Disease Control and Prevention (CDC). As the COVID-19 pandemic continues past the six-month mark, people remain wary about dining out. restaurants was an astonishing 43.38

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

JUNE 6, 2022

During the pandemic, restaurants were forced to shut down or limit their indoor dining areas to prevent the spread of COVID-19. Most restaurants took advantage of al fresco dining or turned to alternative pick-up and delivery service methods to regenerate revenue. This is especially true for the hotel bar.

Hotels 450

Hotels Customer Service Customer Experience Beverage 450

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. Set seating times. Contactless payment.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

FEBRUARY 5, 2021

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality. Late in 2020, Eureka! Guests can contact Eureka!

Mobile Ordering 477

Mobile Ordering Online Ordering Airlines Customer Service 477

Modern Restaurant Management

MARCH 10, 2023

When creating an elevated dining space, it’s critical for there to be a meeting of the minds between the chef and designer that culminates in a setting that is reflective of the chef’s vision and taste. The partnership resulted in a 116-seat signature restaurant directly inspired by the chef’s menu.

Design 487

Design Customer Experience Magazine Seating 487

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. They knew Yelp could do more than just help them seat diners. Restaurants were mandated to completely shut down dine-in. As the general manager of Yelp for Restaurants , my job is to help restaurants succeed. I knew restaurants were in trouble.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

JUNE 1, 2022

The best and most experienced construction professionals in this space are well-prepared to present structurally and aesthetically similar alternative options to clients. How value engineering can be a restaurant construction solution in the face of rising prices and unpredictable supply chains. Acceptable Alternatives. Lines and Designs.

Design 520

Design Supplies Equipment Education 520

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines.

Book 195

Book Marketing Email Marketing Social Media 195

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Perkins and Huddle House are classics of the family-dining genre.

Fast Casual 182

Fast Casual Front of House Back of House Leadership 182

Modern Restaurant Management

MAY 19, 2020

Gen Z and millennials are likely to return to in-restaurant dining before older guests; and each group will have different concerns. Restaurants play an important role in our lives and in our communities; often where we celebrate birthdays, graduations, first dates, and major life moments. Safety and Trust.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. Enhancing the Customer Experience Networking solutions are pivotal in elevating the dining experience to new heights.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. Present Staffing Issues at Restaurants. The machine presents a comprehensive menu with the ability to partially customize what customers order.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Culinary Cues

FEBRUARY 18, 2020

Each presents the executive chef with a different set of challenges and opportunities. The chef must be on his or her game – adept at preparing and presenting food that rivals the best free standing restaurants – even reflecting the most contemporary trends and techniques.

Beverage 520

Beverage Events Food Order Website Management 520

Modern Restaurant Management

JANUARY 6, 2022

As you review your technology solutions for 2022, ensure your POS systems can handle gift cards among your other payment methods to ensure a smooth, enjoyable purchase experience, whether your customer orders online, dines inside the restaurant, picks up at the door, or pays from their cars. Offer Your Restaurant Gift Cards Digitally.

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

JULY 22, 2020

Customers are returning to restaurants, but with all sorts of new perspectives on dining out. Some are ready to have the ability to patronize your restaurant, even though they may be nervous about the still-present dangers. On top of those known problems, restaurant managers have also faced unforeseen and sometimes puzzling challenges.

Management 522

Management Management Customer Experience Kitchen Safety 522

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. As much as complete closures and stay-at-home orders have harmed the restaurant industry, reopening has come with fits and starts, presenting a new litany of obstacles for dining establishments to overcome.

Fine Dining 502

Fine Dining Restaurant Law Outdoor Food Truck 502

Lavu

OCTOBER 13, 2023

This should include all tables available for seating customers. Optimize seating arrangements: Arrange tables in a way that maximizes the use of available space without compromising customer comfort. It is calculated by dividing the number of guests served by the number of tables available during that time period.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

EATER

JULY 18, 2023

Restaurant menus can present an awkward challenge for blind people. Listen to this article In 1999, the first “dining in the dark” restaurant opened in Zurich, Switzerland. The blind waitstaff helps the diners find their seats, and then serves them a series of mystery dishes, which the guests taste and guess at in total darkness.

Dine-in 246

Dine-in Restaurant Law Website Management Fine Dining 246

Modern Restaurant Management

AUGUST 3, 2022

Restaurants are presenting a value message to connect with potential guests concerned with rising costs and inflation. " Seated surveyed 50 of their top partners based in New York, Dallas, Boston and Atlanta to get a deeper look at how inflation has impacted their businesses – and how they are responding to it. .

Social Media 450

Social Media Online Ordering Loyalty Program Pricing 450