Modern Restaurant Management

AUGUST 8, 2024

Attracting and Retaining Customers The building block of any digital operation is internet services, and Latino SMBs understand this well. A large majority of them invested in high-capacity (81 percent) and high-speed internet services (77 percent) in the last year.

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Small Business Entertainment Customer Service Technology 462

Modern Restaurant Management

MAY 10, 2021

With so much of a focus on health and safety, other details and levels of service are understandably pushed to the backburner. While the safety of guests and staff should remain the top priority, there are a few strategic ways that operators can elevate their service to retain and grow business right now. Differentiated Dining.

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

Modern Restaurant Management

AUGUST 11, 2020

Here are a few tips your restaurant can use to take advantage of the virtual event trend: Live Entertainment. Does your venue host live entertainment such as bands, DJs, or comedy? Restaurants have helped to make these meetings more interactive by offering catering and events services to their corporate clients and virtual staff.

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Events Entertainment Food Supply Equipment 531

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. It is an outstanding decision to use such robotic contactless services and avoid human-to-human interaction in the restaurant industry. Rise of Service Robots- A New Era of Human-Like Services.

Delivery 575

Delivery Food Customer Service Front of House 575

Goliath Consulting

MAY 1, 2025

Its a strategic tool to attract new customers, build brand loyalty, and create memorable experiences that keep people coming back. Focus on creating content that adds valuewhether its entertaining, informative, or visually appetizing. Respond to DMs, thank customers for tagging you, and acknowledge both compliments and complaints.

Social Media 195

Social Media Marketing Email Marketing Influencer 195

Modern Restaurant Management

DECEMBER 14, 2022

Food preparing robots are helping restaurants execute cooking tasks more efficiently, shaving valuable seconds off the time it takes for an order to reach a customer. As customers demand more from their restaurant experience, service robots will become an even more important tool to meet those heightened expectations.

Front of House 450

Front of House Customer Service Customer Experience Entertainment 450

Modern Restaurant Management

JUNE 25, 2025

While it’s certainly possible to work with an agent who’s either a friend or family member, it may be advisable to look for an agent who has specialized knowledge in the food service industry and the unique risks and challenges that come with it. What Carriers Do You Represent that Specialize in the Food-Service Industry?

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Insurance Restaurant Law Outdoor Catering 221

Modern Restaurant Management

DECEMBER 21, 2021

The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology. Hybrid Service Models Will Become the Norm. Breakfast service has long been considered an expensive yet less profitable service, when compared to lunch or dinner.

2022 493

2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

APRIL 29, 2020

It’s been said that customers eat with their eyes. With digital signage, restaurants can transform static, lifeless imagery into compelling experiences tailored to each customer. Unfortunately, a given reality in the food service industry is that waiting is sometimes a necessary reality in daily operations.

Seasonal Menu 515

Seasonal Menu Customer Experience Customer Service Food Order 515

Modern Restaurant Management

FEBRUARY 18, 2020

This new year is a perfect time to begin shaping a long-term vision and identifying opportunities for growing your restaurant or food services business over the next ten years. The sheer market size of Gen Z and their discretionary spending dollars should make restaurants and food services businesses sit up and take notice.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

AUGUST 7, 2023

Creating a great ambiance in your sports bar or restaurant is a good way to attract new customers. Upgrading your establishment with the latest tech can help bring in customers and keep your regulars coming back. Bar owners want customers to understand the theme of the space when they first walk in.

Technology 419

Technology Sports Entertainment Customer Experience 419

Modern Restaurant Management

FEBRUARY 11, 2020

It’s no secret that loyal customers drive more business at a lower cost than first-time guests. Consider the five points below when cultivating a world class experience for your customer. From the second a customer walks in, there should be a consistent greeting that makes them feel welcome. Seek Client Feedback.

Customer Service 414

Customer Service Customer Experience Entertainment Small Business 414

Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. After all, this business is all about people with customers at the forefront of decisions being made. So how do you thrive in a customer-driven competitive market? The industry is projected to reach $1.2

Customer Experience 493

Customer Experience Innovation Social Media Seasonal Menu 493

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. In fact, he was likely to rally his employees to excellent customer service by saying, “Yesterday was fantastic. franchisees.

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Leadership 2002 Airlines 2001 450

Culinary Cues

MARCH 21, 2025

I mean how large is the audience for this service? Richard Melman of Lettuce Entertain You fame is notorious for feeding dreams, for storytelling, and for building a restaurant concept from those stories. Sometimes they are driven by customer requests or complaints and are viewed as a solution to a problem.

Hotels 267

Hotels Back of House Customer Service Entertainment 267

Modern Restaurant Management

JULY 10, 2024

Among the reasons restaurants fail (poor location, inadequate marketing, lack of staff and inventory control, uninspired menu, unreasonable pricing), customer theft is rarely on the radar. Remember, the cost of dining out pays for the food and service, nothing more. ” Here’s how some guests justify stealing.

Back of House 491

Back of House Fine Dining Take-out Social Media 491

The Rail

NOVEMBER 29, 2023

By Nick DiMatteo, Fortyfivegames Bar and restaurant owners are constantly seeking ways to stay ahead of the curve when it comes to attracting and maintaining their customer base. It is not surprising that entertainment options are a crucial aspect of bars' success.

Entertainment 147

Entertainment Bar Equipment Sports 147

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

AUGUST 18, 2024

You're not only competing against many other bars but establishments offering entertainment, food, and drink. This could be a good choice if you find a business that is already established and has a loyal customer base. These elements need to work together to ensure your customers understand what you're about.

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Bar License Email Marketing Customer Service 370

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. Ultimately no experience equals no customers.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

7 Shifts

OCTOBER 1, 2024

They must also focus on creating memorable experiences for customers at every touchpoint. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Food quality Food quality plays a big role in your customer’s experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. Mass shootings in restaurants and entertainment venues are happening with increasing frequency. Exhaustion from overwork.

Management 504

Management Management Food Safety Hiring 504

Modern Restaurant Management

OCTOBER 29, 2019

But what if I told you it is not the only place where you can find innovation, that if you go to the next food show and not find a product that dazzles you, that there are other channels to bring something new and different to your customers. Innovation Through Service. Bringing customers value by reducing friction.

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Innovation Menu Back of House Front of House 364

Modern Restaurant Management

FEBRUARY 17, 2020

“We are always looking for new ways to reach our consumers and, given Yelp’s dominance in the industry, we sought a partnership to help us drive more customers to our restaurants,” said Erik Jensen, vice president of brand engagement, Denny’s. Spark Foundry?. Showcase Ads : ? Carl Mittleman.

Sports 383

Sports Point of Sale Entertainment Customer Experience 383

Modern Restaurant Management

DECEMBER 31, 2024

Alto-Shaam's team recommend that restaurant staff, including chefs, waitresses, waiters, and hosts, share this knowledge with customers to further feed their excitement and encourage social media promotion of their experiences. This follows a new love of customization, indulgence, and comfort in the US.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Down the line, menus will become practically customized to the individual consumer. Every minute!

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Future Food

JUNE 16, 2021

We used to get cash sales only, now the expectation is predominantly EFTPOS based physical transactions that are bolstered by a range of sales opportunities, including order/click & collect, vending, mobile concessions, elevated dining and beverage choices, a range of environments plus pre & post-game entertainment. Game’s On!

Sports 148

Sports Entertainment Hospitality Point of Sale 148

Modern Restaurant Management

FEBRUARY 28, 2020

As smart speaker adoption increases, Amazon should see a continued increase in average spend per customer thanks to the presence of Alexa in Prime members' homes.” ” Entertain and Convince. Amazon Echo device owners historically spend more than the average Amazon shopper.

Marketing 420

Marketing Fast Casual Entertainment Article 420

Modern Restaurant Management

SEPTEMBER 30, 2020

restaurants are very likely to have fewer dine-in customers this fall/winter than usual. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Barring a dramatic decrease in coronavirus infections, U.S.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

JUNE 26, 2024

But what do customers want from the drive-thru experience and how can QSRs better meet those needs? Customers want seamless interactions where their orders are taken correctly the first time. Customers definitely don't want to see long lines and excessive wait times in the drive-thru lane. What does that mean?

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Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

FEBRUARY 28, 2020

Custom designed to be unlike anything currently on the water, the process to receive permitting and approvals charted unmapped territory for the United States Coast Guard and the City of San Diego. “Mission Bay is the largest man-made aquatic recreation area in the world, entertaining 15 million visitors annually,” says Hunter.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Expanded service offerings to best meet consumer needs. Motion sensors.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441