The Restaurant Times

NOVEMBER 18, 2021

The experience every customer enjoys needs to somehow be both effortless and memorable. The quest for providing customers with a continuously incredible dining experience is one that every restaurant must pursue. As the name suggests, such factors are often intangible to the customer themselves.

Customer Experience 59

Customer Experience Fine Dining Dine-in Customer Service 59

The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 59

Customer Experience Social Media Customer Service Communication 59

The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 52

Customer Experience Social Media Customer Service Communication 52

The Rail

APRIL 9, 2024

The Future of Bar Entertainment is VR Virtual reality is currently one of the most innovative and exciting advancements for the bar and restaurant industry. Virtual reality in bars offers a unique experience that can attract new customers, retain existing ones and differentiate a business from its competitors.

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Bar Entertainment Customer Experience Technology 98

Modern Restaurant Management

AUGUST 7, 2023

Creating a great ambiance in your sports bar or restaurant is a good way to attract new customers. Upgrading your establishment with the latest tech can help bring in customers and keep your regulars coming back. Bar owners want customers to understand the theme of the space when they first walk in.

Technology 167

Technology Sports Entertainment Customer Experience 167

Culinary Cues

APRIL 30, 2020

As some states begin to entertain loosening restrictions and easing out of “stay at home” directives – restaurants will consider their options. This is not a time to experiment with changing food perceptions and pushing the envelope with cuisine. This is absolutely essential if you want your customers to return.

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Point of Sale Customer Service Customer Experience Cash Management 306

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. With so much of a focus on health and safety, other details and levels of service are understandably pushed to the backburner. Upgrade Your Takeout Experience.

Food Safety 195

Food Safety Customer Experience Customer Service Entertainment 195

Modern Restaurant Management

DECEMBER 22, 2021

Dozens of new restaurants are opening worldwide every day, so it is important that your establishment attracts customer’s attention. It takes a memorable aesthetic that will pull customers in and keep them returning. Restaurant owners want their patrons to enjoy the food, cocktails, and service the space provides.

Design 212

Design 2022 Front of House Sports 212

Culinary Cues

FEBRUARY 20, 2024

It’s the same with nearly everything in life, especially businesses that provide a product or entertainment service. Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability.

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Coaching Small Business Café Entertainment 350

Modern Restaurant Management

MARCH 14, 2024

The days when the sommelier’s intuition, refined through years of experience and sensory development, solely guided wine selection are evolving. AI's role extends beyond wine selection, revolutionizing aspects from operational logistics to enhancing guest experiences.

Events 189

Events Innovation Customer Experience Technology 189

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. Prime Filet or 14 oz.

Pricing 352

Pricing Training Consumer Goods Customer Experience 352

Modern Restaurant Management

DECEMBER 21, 2021

The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology. Many operators had to rethink how to approach their business digitally this past year, and realize that on- and off-premise experiences are more closely connected than ever.

2022 197

2022 Hospitality Brewery Mobile Ordering 197

Buzztime Business

MAY 28, 2021

If you can create an in-venue experience that safely brings people together for social connections they’ve been missing, you’ll win customers for the long haul. Now, third places are welcoming customers back. That’s where interactive, in-venue entertainment like Buzztime trivia comes in. But third places?

Entertainment 60

Entertainment Customer Experience Customer Service Casual 60

Buzztime Business

MAY 28, 2021

If you can create an in-venue experience that safely brings people together for social connections they’ve been missing, you’ll win customers for the long haul. Now, third places are welcoming customers back. That’s where interactive, in-venue entertainment like Buzztime trivia comes in. But third places?

Entertainment 60

Entertainment Customer Experience Customer Service Casual 60

Buzztime Business

MAY 28, 2021

If you can create an in-venue experience that safely brings people together for social connections they’ve been missing, you’ll win customers for the long haul. Now, third places are welcoming customers back. That’s where interactive, in-venue entertainment like Buzztime trivia comes in. But third places?

Entertainment 60

Entertainment Customer Experience Customer Service Casual 60

Modern Restaurant Management

FEBRUARY 21, 2023

But then there are reviews like this one, delivered via Yelp to a restaurant with an entertainment area this past summer: “Good location, but freaking expensive. ” That’s not going to make any manager feel good about the service they’re providing. But your customers don’t care about your hiring problems.

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Social Media Customer Service Customer Experience Recruiting 117

Modern Restaurant Management

APRIL 29, 2020

It’s been said that customers eat with their eyes. With digital signage, restaurants can transform static, lifeless imagery into compelling experiences tailored to each customer. Enhance the Wait Experience. Custom Menus Like Never Before. Opportunity to Upsell. It can even reduce perceived wait times.

Seasonal Menu 206

Seasonal Menu Customer Experience Customer Service Food Order 206

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers.

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

FEBRUARY 11, 2020

It’s no secret that loyal customers drive more business at a lower cost than first-time guests. Consider the five points below when cultivating a world class experience for your customer. Provide a Consistent Experience. Consider discount opportunities for your most loyal customers. Seek Client Feedback.

Customer Service 165

Customer Service Customer Experience Entertainment Small Business 165

Modern Restaurant Management

AUGUST 11, 2020

Here are a few tips your restaurant can use to take advantage of the virtual event trend: Live Entertainment. Does your venue host live entertainment such as bands, DJs, or comedy? Restaurants have helped to make these meetings more interactive by offering catering and events services to their corporate clients and virtual staff.

Events 212

Events Entertainment Food Supply Equipment 212

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. Focus on creating extraordinary experiences that raise the bar in your community. franchisees. Support Your Staff.

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Leadership 2002 Airlines 2001 180

Squirrel Systems

MARCH 15, 2024

Background: Superior Shores Gaming Association, renowned for its diverse entertainment options, including 55 cabinet games and 262 seats for bingo, faced the harsh reality of closing the gaming centers during the pandemic. Recovery and Return to Normalcy: Superior Shores Gaming recovered faster than expected, despite initial setbacks.

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Guest Recovery POS Entertainment Customer Experience 52

Squirrel Systems

MARCH 8, 2024

These robots are designed to work alongside human staff, handling repetitive, hot, and greasy tasks, thereby reducing workplace hazards and freeing human workers to focus on more complex culinary and customer service functions. Robots can work tirelessly, allowing for faster service and potentially reduced wait times for customers.

Hospitality 52

Hospitality Kitchen Safety Food Safety Front of House 52

7 Shifts

APRIL 21, 2023

While he had work experience as an account executive in India, he had to start fresh once he moved to the US. By being reliable and great with customers, Bhushan moved up to assistant manager and then store manager. These courses were bite-sized presentations that Bhushan developed from his own experience.

Leadership 195

Leadership Training Front of House Customer Experience 195

OneDine

MARCH 10, 2024

OneDine stood out among its competitors for its cutting-edge technology solutions and dedication to meeting the evolving needs of Dave & Buster’s and its customers. OneDine stood out among its competitors for its cutting-edge technology solutions and dedication to meeting the evolving needs of Dave & Buster’s and its customers.

Entertainment 52

Entertainment Innovation Sports Customer Experience 52

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 189

2024 2023 Food Order 2013 189

Culinary Cues

JUNE 16, 2020

For nearly four decades the job of cook dominated the media and served as a major point of conversation and entertainment for guests of all ages and socio-economic backgrounds. What was it about that previous experience that brought excitement into their lives? Your regular customers were your ambassadors and your raving fans.

Social Media 285

Social Media Entertainment Email Marketing Customer Experience 285

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Future Food

NOVEMBER 7, 2021

As we have endured the past 18 months of the pandemic it is not accurate to say that Covid-19 has influenced the trends we will see and experience in the near future, as many trends were already starting to gather momentum, the pandemic has however accelerated their inevitability.

2022 148

2022 Food Supply Entertainment Hospitality 148

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. Mass shootings in restaurants and entertainment venues are happening with increasing frequency. Exhaustion from overwork.

Management 201

Management Management Food Safety Hiring 201

Gecko Hospitality

JANUARY 13, 2023

This eventually gave birth to lodging services and by the 1700s, inns came into being. This leisure tourism opened a new world of services like transportation, food and beverages, lodging, travel agencies, entertainment and more. It was this collage of services that eventually become known as the hospitality industry.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

The Rail

FEBRUARY 5, 2024

Identify who your ideal customers are, their preferences, and their habits. Create a customer-centric experience by choosing a location that resonates with your audience's lifestyle and tastes. Also, assess the competition's impact on foot traffic, as excessive competition can dilute your customer base. Who lives nearby?

License 59

License Entertainment Customer Service Customer Experience 59

7 Shifts

SEPTEMBER 3, 2019

There are the long hours on your feet, the unexpected rush of diners, the last-minute callouts, and the customers you just can't seem to please. And while it makes for great entertainment, what's traditionally thought of as restaurant culture has real consequences for its employees. Training isn't a one-and-done deal, either.

Sports 284

Sports Training Fine Dining 2017 284

Cheetah

JULY 1, 2021

This sparked a lively debate around the efficacy of mandatory service fees. Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148