The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 59

Customer Experience Social Media Customer Service Communication 59

Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Wait or dwell experiences can be dampened if take-out or remote orders get preference. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

2024 189

2024 Front of House Mobile Ordering Fast Casual 189

The Restaurant Times

OCTOBER 22, 2021

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more. Top Ways To Provide A Delightful Customer Experience In Restaurants.

Customer Experience 52

Customer Experience Social Media Customer Service Communication 52

Culinary Cues

APRIL 22, 2024

How can a chef set the stage for a dining experience if restaurants continue to look at everything as an extra charge. The a ’la carte model lacks an understanding of how people perceive value and how the chef desires to create enjoyable experience and focus on a way to attract return guests. Value is a very personal consideration.

Consumer Goods 249

Consumer Goods Pricing Customer Experience Hospitality 249

The Rail

APRIL 9, 2024

The Future of Bar Entertainment is VR Virtual reality is currently one of the most innovative and exciting advancements for the bar and restaurant industry. Virtual reality in bars offers a unique experience that can attract new customers, retain existing ones and differentiate a business from its competitors.

Bar 98

Bar Entertainment Customer Experience Technology 98

Buzztime Business

MAY 28, 2021

By creating an in-venue experience that safely brings people together for social connections they’ve been missing, you can win customers for the long haul. In-Venue Entertainment Sparks Post-COVID Connections appeared first on Buzztime. The post Together At Last!

Entertainment 78

Entertainment Customer Experience Bar 78

Modern Restaurant Management

AUGUST 7, 2023

Creating a great ambiance in your sports bar or restaurant is a good way to attract new customers. Upgrading your establishment with the latest tech can help bring in customers and keep your regulars coming back. Bar owners want customers to understand the theme of the space when they first walk in.

Technology 155

Technology Sports Entertainment Customer Experience 155

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Buzztime Business

MAY 28, 2021

If you can create an in-venue experience that safely brings people together for social connections they’ve been missing, you’ll win customers for the long haul. Now, third places are welcoming customers back. That’s where interactive, in-venue entertainment like Buzztime trivia comes in. But third places?

Entertainment 60

Entertainment Customer Experience Customer Service Casual 60

Buzztime Business

MAY 28, 2021

If you can create an in-venue experience that safely brings people together for social connections they’ve been missing, you’ll win customers for the long haul. Now, third places are welcoming customers back. That’s where interactive, in-venue entertainment like Buzztime trivia comes in. But third places?

Entertainment 60

Entertainment Customer Experience Customer Service Casual 60

Buzztime Business

MAY 28, 2021

If you can create an in-venue experience that safely brings people together for social connections they’ve been missing, you’ll win customers for the long haul. Now, third places are welcoming customers back. That’s where interactive, in-venue entertainment like Buzztime trivia comes in. But third places?

Entertainment 60

Entertainment Customer Experience Customer Service Casual 60

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Loyalty Program 137

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 137

Modern Restaurant Management

DECEMBER 22, 2021

Dozens of new restaurants are opening worldwide every day, so it is important that your establishment attracts customer’s attention. It takes a memorable aesthetic that will pull customers in and keep them returning. Eliminate televisions from the walls so your guests can have a better experience with their friends and family.

Design 207

Design 2022 Front of House Sports 207

Modern Restaurant Management

NOVEMBER 7, 2023

They want engaging content that keeps them entertained. It allows businesses to engage with current customers and help build organic brand ambassadors while also serving up content in front of new customers. To find your audience and keep your messaging in front of them is much easier when you understand each platform.

Marketing 197

Marketing Social Media SEO Front of House 197

Buzztime Business

AUGUST 25, 2023

The future is bright for Buzztime we continue to build experiences that bring guests into bars and keep them coming back. This fall we are bringing back one of our most popular features in QB1 and will continue to bring new and engaging experiences to our Bar Buddies. appeared first on Get Buzztime Trivia for Your Location.

Bar 148

Bar Webinar Entertainment Customer Experience 148

Culinary Cues

APRIL 30, 2020

As some states begin to entertain loosening restrictions and easing out of “stay at home” directives – restaurants will consider their options. This is not a time to experiment with changing food perceptions and pushing the envelope with cuisine. This is absolutely essential if you want your customers to return.

Point of Sale 306

Point of Sale Customer Service Customer Experience Cash Management 306

Culinary Cues

FEBRUARY 20, 2024

It’s the same with nearly everything in life, especially businesses that provide a product or entertainment service. Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability.

Coaching 350

Coaching Small Business Café Entertainment 350

Modern Restaurant Management

JULY 29, 2022

Given that businesses grow by acquiring new customers, many national QSR brands rely heavily on advertising to increase exposure. Advertising that entertains audiences generates market-share growth over the long term. Brand-building advertising helps improve customer loyalty and reduce sensitivity to rising prices.

Advertising 177

Advertising Take-out Marketing Social Media 177

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. Prime Filet or 14 oz.

Pricing 352

Pricing Training Consumer Goods Customer Experience 352

Modern Restaurant Management

JULY 13, 2023

In the ultra competitive landscape of bars and restaurants, providing unique and unforgettable experiences for your patrons is crucial. Imagine captivating your customers with larger than life visuals, immersing them in the heart of the action and creating an atmosphere that keeps them coming back for more. The “WOW!”

Sports 88

Sports Social Media Customer Experience Entertainment 88

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. Upgrade Your Takeout Experience. Upgrade Your Takeout Experience. Delivery is still all about the guest experience and your value proposition. Differentiated Dining.

Food Safety 166

Food Safety Customer Experience Customer Service Entertainment 166

Modern Restaurant Management

MARCH 14, 2024

The days when the sommelier’s intuition, refined through years of experience and sensory development, solely guided wine selection are evolving. AI's role extends beyond wine selection, revolutionizing aspects from operational logistics to enhancing guest experiences.

Events 169

Events Innovation Customer Experience Technology 169

OneDine

MARCH 10, 2024

OneDine stood out among its competitors for its cutting-edge technology solutions and dedication to meeting the evolving needs of Dave & Buster’s and its customers. OneDine stood out among its competitors for its cutting-edge technology solutions and dedication to meeting the evolving needs of Dave & Buster’s and its customers.

Entertainment 52

Entertainment Innovation Sports Customer Experience 52

Squirrel Systems

MARCH 15, 2024

Background: Superior Shores Gaming Association, renowned for its diverse entertainment options, including 55 cabinet games and 262 seats for bingo, faced the harsh reality of closing the gaming centers during the pandemic.

Guest Recovery 52

Guest Recovery POS Entertainment Customer Experience 52

Modern Restaurant Management

DECEMBER 21, 2021

The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology. Many operators had to rethink how to approach their business digitally this past year, and realize that on- and off-premise experiences are more closely connected than ever.

2022 184

2022 Hospitality Brewery Mobile Ordering 184

Modern Restaurant Management

AUGUST 11, 2020

Here are a few tips your restaurant can use to take advantage of the virtual event trend: Live Entertainment. Does your venue host live entertainment such as bands, DJs, or comedy? You can experiment and then look into purchasing more professional equipment as your virtual offerings expand. Trivia Nights.

Events 209

Events Food Supply Entertainment Equipment 209

Modern Restaurant Management

JANUARY 19, 2023

Creating a menu concept that is unique and memorable is one way to make a meal into an experience. Designing Your Experience Around a Concept Providing diners with a concept menu and atmosphere are huge steps toward standing out in your market. Adding a concept experience, however, takes it to the next level.

Food 168

Food Customer Experience Social Media Food Order 168

Culinary Cues

JUNE 16, 2020

For nearly four decades the job of cook dominated the media and served as a major point of conversation and entertainment for guests of all ages and socio-economic backgrounds. What was it about that previous experience that brought excitement into their lives? Your regular customers were your ambassadors and your raving fans.

Social Media 285

Social Media Entertainment Email Marketing Customer Experience 285

Modern Restaurant Management

OCTOBER 6, 2022

So, you can attract new customers and encourage existing ones to stick around for a bit longer with happy hour promotions. Not only does it attract customers during slow times , but it also boosts sales and encourages people to come back. By offering a discount, you'll encourage customers to order more and stay longer.

Loyalty Program 197

Loyalty Program Social Media Point of Sale Customer Experience 197

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

Employee Relations 182

Employee Relations Back of House Front of House Customer Experience 182

7 Shifts

APRIL 21, 2023

While he had work experience as an account executive in India, he had to start fresh once he moved to the US. By being reliable and great with customers, Bhushan moved up to assistant manager and then store manager. These courses were bite-sized presentations that Bhushan developed from his own experience.

Leadership 195

Leadership Training Front of House Customer Experience 195

Modern Restaurant Management

DECEMBER 17, 2019

Eatertainment is defined as “a guest experience that involves food and/or beverage dining before, after, or during other activities.” ” The “eatertainment” concept emerged in the early 2000s due to the rise of the experience economy, as mostly millennial consumers prefer experiences over products.

Entertainment 147

Entertainment Customer Experience Seating Beverage 147

Modern Restaurant Management

JUNE 3, 2020

The audio systems in these businesses are critical and owners can fail miserably very quickly if it isn’t designed and engineered properly, Jason Fischbeck, professional installer of commercial entertainment systems and owner of Automated Environments said. “You have to understand your customers,” he said.

Equipment 163

Equipment Sports Entertainment Customer Experience 163

Modern Restaurant Management

FEBRUARY 21, 2023

But then there are reviews like this one, delivered via Yelp to a restaurant with an entertainment area this past summer: “Good location, but freaking expensive. But your customers don’t care about your hiring problems. In essence, you’re telling yourself, “That’s just a bad customer.”

Social Media 114

Social Media Customer Service Customer Experience Recruiting 114

A Wine Story

SEPTEMBER 21, 2020

In her talk titled Using Artificial Intelligence (AI) Machine Learning (ML) and Recommendations to Elevate Experience, Ms. Particularly the importance of Artificial Intelligence and Machine Learning in predicting the customer’s (already established) preferences. How to Elevate the Consumer Experience: Wine Industry Trends 2020.

Webinar 204

Webinar Website Management Online Ordering Customer Experience 204

Future Food

NOVEMBER 7, 2021

As we have endured the past 18 months of the pandemic it is not accurate to say that Covid-19 has influenced the trends we will see and experience in the near future, as many trends were already starting to gather momentum, the pandemic has however accelerated their inevitability.

2022 148

2022 Food Supply Entertainment Hospitality 148

The Rail

FEBRUARY 5, 2024

Identify who your ideal customers are, their preferences, and their habits. Create a customer-centric experience by choosing a location that resonates with your audience's lifestyle and tastes. Also, assess the competition's impact on foot traffic, as excessive competition can dilute your customer base. Who lives nearby?

License 59

License Entertainment Customer Service Customer Experience 59