7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. I was fresh out of university. Communicating the new schedules was another logistical nightmare.

Operations 370

Operations Book Communication Small Business 370

Culinary Cues

SEPTEMBER 14, 2019

Now, by great I am not referring to the number of accolades, feature stories, or titles that appear after their name (although many have rightfully earned all of that) – I am referring to how they are perceived by others. Great chefs take this opportunity seriously and plan the time for this to happen, at some level, every day.

Front of House 292

Front of House Communication Leadership Back of House 292

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Providing a restaurant staff training manual to new staff also suggests you take their role—and career development—seriously.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Culinary Cues

FEBRUARY 6, 2022

How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? It was a job and a paycheck, a signal that I wanted to take on some responsibility, and the beginning of a six-decade work ethic, but there were no pats on the back for a choice of careers.

Back of House 420

Back of House Reference Presentation Mobile Ordering 420

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Table of Contents. Need a Holiday Work Schedule? Gathering Employee Availability & Feedback.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! Businesses will get options to send personalised communication through SMS, Whatsapp marketing and Emails. Bingage has a restaurant referral program: create a branded refer-n-earn program and make the customers act like brand advocates, sending them attractive rewards on each referral.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

7 Shifts

JUNE 29, 2022

Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. Simply Google “Who Regulates Franchise Compliance In [Your State/City]” to learn who's best to reach out to regarding compliance.

Franchise 370

Franchise Franchising Restaurant Law Document 370

Culinary Cues

SEPTEMBER 27, 2023

So, let’s take inventory. TEAM ENVIRONMENT Depending on others and they on you, picking up the slack when others falter, communicating with those who share a mission, working off each other like musicians in a band, and winning or losing as a unit makes for a truly dynamic environment like professional sport teams.

Employee Relations 385

Employee Relations Fine Dining Training Communication 385

Culinary Cues

JUNE 13, 2023

This job is killing me” could refer to the physical, mental, or emotional toll that a job inflicts on a person. I need a job” however becomes a sense of urgency that steps away from the negative and shouts out how important a job is to your survival. I got the job!” Of course, I could go on and on.

Article 308

Article Social Media Blog Café 308

7 Shifts

MAY 13, 2021

Once you take the time to make it, it looks nice and clean. But once you put that schedule out into the world, it tends to break down. You're spending hours a week building them out. But even the fastest manager can take upwards of five to eight hours a week to build out the schedule. Communication breakdowns.

Document 418

Document POS 2000 Take-out 418

7 Shifts

AUGUST 27, 2020

Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. If you take the extra time to hire people who share your core values you will reduce staff turnover, which saves time and money in the long run.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

NOVEMBER 16, 2021

There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. What is a Tip Out? Tip Out Methods.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. How do you prevent cross-contact in your salad bar? Meeting the needs of gluten-free consumers also extends beyond the front of the house.

Training 179

Training Front of House Kitchen Safety Allergens 179

Culinary Cues

FEBRUARY 16, 2022

I know how difficult staffing is right now, believe me – I hear it every day from every chef that I communicate with. Your goal should never be to simply fill in a blank space on your schedule, but rather to find the right people to balance out your team. For the individual cook – the same holds true.

Uniforms 369

Uniforms Hiring Consumer Goods Communication 369

Open for Business

MARCH 1, 2023

An employee referral program takes this simple, casual interaction and creates a system around it. A program lays out the proper steps employees should take to connect candidates with job opportunities. It’s faster It can take a long time to fill an empty role at a restaurant. What is an employee referral program?

Cash Management 78

Cash Management Recruiting Hiring Reference 78

Modern Restaurant Management

FEBRUARY 28, 2023

Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands. 1: Simplify Communication The restaurant business can be very demanding and stressful, especially when there are so many guests to serve, and you’re chronically short-staffed.

Management 197

Management Management Food Safety Communication 197

7 Shifts

APRIL 30, 2021

Employees may clock in early to help out or leave a few minutes early on a slow day. For a healthier business, it's important to flush out any time theft that's happening now and create preventive measures to keep it from creeping up. When an employee clocks in or out for another employee, this is known as “buddy punching.”

Restaurant Law 370

Restaurant Law White Paper Cash Management Small Business 370

Kounta

AUGUST 13, 2019

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally.

Communication 49

Communication Hospitality Email Marketing Social Media 49

Modern Restaurant Management

OCTOBER 1, 2022

But is it so simple to stand out from the crowd in 2022? Communicate with Customers on Social Media. Promoting a business on social media is as easy as taking a photo of your meals and clicking the “Share” button. It also proves to be faster than social media in terms of reaching out to customers.

Marketing 203

Marketing Email Marketing SEO Social Media 203

7 Shifts

MAY 27, 2021

A contrast to the fixed restaurant schedule, the rotating schedule affords employees and managers a slew of advantages, such as the sharing of preferred shifts among staff and the chance for staff to take longer breaks from work. What is a rotating shift? Types of Rotating Schedules. 10-Hour Shift Example.

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

SEPTEMBER 19, 2022

The restaurants that prioritize employee retention above all will come out on top. Establish Clear Lines of Communication. For the restaurant-dense metropolitan areas, the Twin Cities and Boston came out on top. Communication breaks down. Unclear communication leads to frustration and a less-than-stellar work experience.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

OCTOBER 9, 2020

Here are six steps to take before opening any restaurant website builders. Restaurant website design: Taking a DIY approach vs. hiring a web development team Consider whether you want to build your restaurant's website or hire someone to do it for you. Check out this example from Barcelona Wine Bar for inspiration.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Perfect Daily Grind

MARCH 21, 2023

To find out more, I spoke with Oscar Daza, a producer in Colombia, and Martin Mayorga, founder and CEO of Mayorga Coffee. Read on to find out what they had to say. However, price isn’t everything – direct trade also often means more open communication between producers and roasters, as well as more transparency with consumers.

Pricing 176

Pricing Supplies Sustainability Communication 176

Open for Business

MARCH 23, 2023

Hiring the right people for restaurant marketing jobs can mean you’re getting more out of your marketing efforts. Bringing on a staffer or contractor to take charge of marketing can help you take advantage of that surge. Plus, a dedicated marketer won’t just develop and carry out the marketing strategy for your restaurant.

2023 78

2023 Marketing Social Media Email Marketing 78

7 Shifts

FEBRUARY 16, 2022

In fact, Harvard Business Review found that to be truly engaged at work, our brains need to take a break from the everyday grind in order to gain fresh perspective and energy. This process should be clear and instructive and help employees understand exactly how to ensure they can take time away from work for personal matters.

Document 195

Document Restaurant Law Communication Download 195

Embrace the Suck

JANUARY 20, 2021

You’ve heard that there’s a war “for” talent out there—the truth is there’s a war “with” talent. We love to throw around the word “hospitality” in reference to our guests in this industry. We tend to take people for granted when we work with them day after day.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Culinary Cues

OCTOBER 4, 2022

The left and the right may, to some, reference liberal or conservative political beliefs, but when it comes to acting in a civil manner – examples go way beyond politicians and their evolving platforms. You voted for that candidate, get out of my life. Soon we will need to fill out a profile of beliefs before going on that first date.

Supplies 396

Supplies Healthcare Presentation Restaurant Law 396

7 Shifts

NOVEMBER 2, 2021

The 9/80 work schedule refers to a method that differs from the traditional eight hours a day, five days a week work schedule. However, because 9/80 takes place over two weeks instead of one, the traditional eight-hour shift only increases by one hour for most days. What is a 9/80 Work Schedule? Disadvantages. One Less Commute.

Employee Relations 397

Employee Relations Tip Distribution Front of House Mobile Ordering 397

SpotOn

FEBRUARY 13, 2024

Thankfully, there are tools to help you manage and retain employees by communicating clear expectations for employee conduct and restaurant processes. While there’s always a learning curve when you start a new job, having a clear reference point can help shorten the onboarding period and help new employees hit the ground running.

Employee Relations 52

Employee Relations Restaurant Law Hiring Food Safety 52

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Conflict Resolution” refers to the way one resolves an issue or problem between two or more people (4).

Leadership 139

Leadership Employee Relations Front of House Communication 139

Sling

AUGUST 15, 2022

Verification of employment vs. reference check Why conduct verification of employment? Verification of employment vs. reference check. It’s not uncommon to hear the terms “verification of employment” and “reference check” used to refer to the same activity. Such references can be both professional and personal.

Management 78

Management Management Reference Hiring 78

Sling

DECEMBER 14, 2021

When we refer to “type” in this case, we’re referring to dominant personality traits. Motivate Administrators by encouraging them to take on managerial roles and responsibilities. The purpose of identifying the types of employees on your team is not to discriminate — remember, it takes all kinds to be successful.

Entertainment 148

Entertainment Innovation Communication Article 148

The Rail

NOVEMBER 18, 2022

Understand the Ins & Outs of Sexual Harassment. Create unified communications about sexual harassment policies to help keep your restaurant employees safe and on the same page. Also, ensure they’re accessible in a central platform that houses all of your policies so your employees can refer to them whenever needed.

Communication 111

Communication Back of House Recruiting Events 111

7 Shifts

SEPTEMBER 2, 2021

On the subject of employment, the term “exempt” refers to whether or not a person qualifies for benefits such as overtime pay mandated by the Fair Labor Standards Act (FLSA). Communication. Employees have the right to take unpaid 30-minute meal breaks if working more than five hours. We'll get to that in the next section.

Restaurant Law 370

Restaurant Law Hiring Communication Demo 370

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Let your patrons feel that they are a part of the future of their favorite hangout, and they will take an interest in the restaurant's success now and for years to come.

Employee Relations 197

Employee Relations Food Safety Small Business Government 197

Apicbase

MARCH 25, 2024

Demand forecasting for restaurants puts out the flames, takes the guesswork out of purchase orders and streamlines the supply chain. Effective procurement in the restaurant industry takes skill, experience, and calm decision-making. There are other solutions out there, but this is our unique approach.

Inventory 52

Inventory Management Management Kitchen Safety 52

Embrace the Suck

MARCH 22, 2019

You’re going to need to have an open mind and a commitment to taking action to see these ideas through. While others sit back and accept the labor market as being a challenge, innovative restaurants see this as a time to stand out. Invest in taking action! Why not help out a vet and your business at the same time?

Recruiting 249

Recruiting Social Media Back of House Hiring 249