Modern Restaurant Management

MARCH 24, 2020

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively.

Communication 168

Communication Social Media Customer Experience Online Ordering 168

Lavu

APRIL 8, 2020

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. This really does not take much effort on your part; it’s simply rephrasing what it states.

Communication 144

Communication Loyalty Program Social Media Online Ordering 144

Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything.

Communication 202

Communication Email Marketing Customer Service Reservations 202

Next Restaurants

MAY 12, 2020

What happens if you don’t take the cleanliness steps required? First of all, people will take time to regain their trust in public spaces. Be Sure Customers Know the Steps You’re Taking. Many essential businesses have a sign that explains the additional steps they’re taking to keep people safe. You end up like Tyson.

Communication 116

Communication Social Media Equipment Website Management 116

Modern Restaurant Management

NOVEMBER 21, 2019

Chipotle , for instance, recently rolled out a new perk which gives hourly employees the opportunity to earn up to an extra month’s pay each year. There is no greater investment in improving engagement and reducing turnover than employee communication. Burnishing Brand Image. Ongoing Onboarding.

Communication 133

Communication Food Certification Training 133

Squirrel Systems

MAY 22, 2020

Through this article we will look at a few interesting examples of how restaurants have transformed their take-out offerings to stay efficient during this period of reduced sales and satisfy customers through innovative technologies. How can I optimize take-out at my restaurant?

Take-out 52

Take-out Innovation Food Safety Kitchen Safety 52

7 Shifts

JANUARY 23, 2024

It takes effort, planning, and following scheduling best practices. Reflective of team availability Don’t just schedule people blindly — take availability into account. Take the time to learn every employee’s preferences and non-negotiables, and then build a schedule that respects them as much as possible.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

7 Shifts

DECEMBER 16, 2022

started out scheduling like many restaurants do—on Excel spreadsheets. We used a piece of software called When I Work , and it's supposed to do a lot of the same things that 7shifts does in terms of like scheduling, labor management, and communication. takes advantage of 7shifts' integration with ADP Workforce Now.

Leadership 370

Leadership Mobile Ordering Fast Casual Communication 370

Food Business

OCTOBER 20, 2017

The overriding key to any healthy work environment is good communication, but that can be a broad directive to follow. Millennials crave an atmosphere of open and transparent communication at all levels. Every restaurant, cafe, and brewery benefits from good, strong communication. It's attractive to owners, and to waitstaff.

Communication 100

Communication Brewery Employee Relations Small Business 100

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

7 Shifts

MARCH 23, 2022

But after an expensive and drawn-out onboarding process—they found themselves facing the same issues with another bill to pay. And the team was able to roll out 7shifts quickly. With their original methods of scheduling, communication among staff and management was disconnected. The solution was simple: scheduling software.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. However, it can sometimes take time to get customers to respond to surveys they're given. You can also consider other types of incentives besides gift cards that you could hand out to encourage more people to do the survey.

Management 196

Management Management Loyalty Program Social Media 196

7 Shifts

FEBRUARY 21, 2023

During the pandemic, many service workers either left or were forced out of the industry and never returned. They’ll take pride in the shout-out and you can showcase the faces of your restaurant. Your team can write their shout outs on stickers or post-it notes for everyone to see. You can: Write them a thank you note.

Front of House 381

Front of House Social Media Back of House Sports 381

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. Now, let's discuss our current predicament and find a way out. Instead, we should be on the offense, taking our recruitment strategy to the talent pool.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Foodable

MAY 21, 2021

Communication strategies can help you manage your team, address challenges, and benefit the day to day operation of your business. Avoiding communication blunders will guarantee staff retention and create a great working environment. Overestimated familiarity, communicating with staff in an overly casual manner.

Leadership 52

Leadership Communication Entertainment Hospitality 52

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. I was fresh out of university. Communicating the new schedules was another logistical nightmare.

Operations 370

Operations Book Communication Small Business 370

7 Shifts

FEBRUARY 16, 2022

But without the right tools, it'll take long nights and countless cups of coffee to organize the moving pieces of multi-location employee scheduling for your restaurant. Without reporting, how can you accurately forecast sales in your restaurant by day, which then enables you to build out an ideal staff size for each shift?

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

7 Shifts

JUNE 3, 2022

Here are a few ways to ensure you're scheduling with empathy: Get the schedule out in advance. Get the schedule done ahead of time and send it to employees with enough lead time that they can plan out their lives. Or perhaps even take a short trip to visit friends or family. Take a close look at your restaurant culture.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Social Hospitality

AUGUST 13, 2020

It’s critical to have this balance to meet the expectations of your millennial customers and take your business forward as a whole. Today, we’ll take a look at some best examples of stellar customer service in the hospitality industry. By doing so, you can grow your community and boost acquisition, as well as retention.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Culinary Cues

AUGUST 28, 2020

Shake off the dust of complacency, press the wrinkles out of that chef coat, polish those shoes and face the challenges straight on. COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Become obsessed with communication!

Social Media 436

Social Media Communication Loyalty Program Training 436

Culinary Cues

OCTOBER 19, 2020

But we don’t often take the time to stop and pay attention to the intellect of the cook and the broader skills that few careers can boast. Unfortunately, it is rare to hear of anyone pointing out these essential abilities or the need for them if one is to be effective in the job. www.mindtools.com. [] HISTORY AND ANTHROPOLOGIE.

Restaurant Law 444

Restaurant Law Communication Café Take-out 444

Modern Restaurant Management

OCTOBER 18, 2023

Finding employees willing to take on the demanding hard work of a kitchen and retaining those employees has always been a struggle, and it’s time restaurants begin looking at solutions to the problem for the next generation of chefs. One way to combat this is to streamline through team chats and bridge communication gaps that may occur.

Communication 178

Communication Online Ordering Technology Sourcing 178

7 Shifts

JANUARY 23, 2024

It takes effort, planning, and following scheduling best practices. Reflective of team availability Don’t just schedule people blindly — take availability into account. Take the time to learn every employee’s preferences and non-negotiables, and then build a schedule that respects them as much as possible.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

7 Shifts

JUNE 29, 2022

Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. Simply Google “Who Regulates Franchise Compliance In [Your State/City]” to learn who's best to reach out to regarding compliance.

Franchise 370

Franchise Franchising Restaurant Law Document 370

7 Shifts

SEPTEMBER 1, 2022

The most common reason for an item to be 86'd is simply when the ingredients for a menu item run out. Whatever the reason for an item needing to be 86'ed, this restaurant term works really well as a quick way to communicate the need to take an item off the menu. How is eighty-six used? Where did the term come from?

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

MARCH 16, 2020

The COVID-19 situation has developed rapidly over the last week, with the number of cases in the US skyrocketing, and many states taking drastic measures to slow the spread of the virus. Post about any new procedures your restaurant is taking. Encourage guests to order take-out or delivery. Take time off if you feel ill.

Management 369

Management Management Employee Relations Kitchen Safety 369

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. When they identify those with potential, they map out their 3, 6, and 12-month plan. We’ve all heard it.

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Providing a restaurant staff training manual to new staff also suggests you take their role—and career development—seriously.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. Give them an overview of what they will learn and do during onboarding, and how long the process will take. Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

AUGUST 2, 2022

Don't have time to check out their full chat? And quickly calling out bad ones. “.Every So taking care of our soil comes down to feeding the nutrients we want in the soil and making sure to take out all the things that are toxic to that soil,” says Meyer. Core values communicate culture.

Leadership 370

Leadership Webinar Hiring Training 370

Culinary Cues

FEBRUARY 8, 2020

Pointing out what an employee does incorrectly can be positive if it is reinforced with training to correct the problem. Employees are typically not opposed to being measured – they simply want to know what is expected and how that measurement will take place. The chef must also seek out those “teaching moments” whenever they arise.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

7 Shifts

JULY 27, 2023

I do have people who can take vacations now, paid vacations." It took us time to really figure things out. It wasn't a fair playing field in terms of trying a new model out, of course, and it did take time to settle into it. Whether it's a scheduling situation, or a communication identity situation.

Communication 195

Communication Front of House Education Back of House 195

7 Shifts

AUGUST 27, 2021

We're not out of the weeds just yet. Communicate clearly to guests what the policies are. Whether you're in a region where the government has set vaccination policies, or you are deciding your own as a business owner, communication is a key to successful implementation. I can't start checking lot numbers on vaccine cards.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

7 Shifts

JUNE 16, 2022

In turn, franchisors can take these action items to corporate to advocate for change or assistance. A franchise advisory council is a group of operators selected by their shared franchisor formed in the interest of open communication and shared business growth. Communicate Expectations or an Agenda. Sales records.

Franchise 370

Franchise Franchising Communication Front of House 370

7 Shifts

AUGUST 2, 2023

Restaurants without team management tools may miss out on top talent, like those who value tech: Gen Z. Although it takes time upfront, this step is critical for long-term success. Additionally, be aware of any transaction fees and if there's an option for the restaurant or employee to take on those fees.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Modern Restaurant Management

DECEMBER 18, 2023

Six out of 10 customers used sales and labor data to make actionable improvements. AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. By July, 83 percent had seen a rise in labor costs.

2024 202

2024 2023 Back of House 2022 202

Gourmet Marketing

JUNE 9, 2020

There are multiple ways to communicate your restaurant’s reopening plans, and it’s not just by hanging an “Open” sign on your door. From marketing tactics to updated health and safety measures, below are vital communications to consider. Once you reopen, continue to push out content for your audience.

Communication 53

Communication Food Safety Email Marketing Social Media 53