7 Shifts

JANUARY 10, 2024

Coming out of the pandemic, many restaurants switched to charging a service fee to compensate staff instead of relying on the tip credit. (If We really wanted to take care of [staff].we One thing that came out of that was using a service fee to pay staff a living wage. There’s also no deduction for credit card fees or tip outs.

FOH 195

FOH Front of House Customer Service Back of House 195

Modern Restaurant Management

MAY 8, 2024

What should restaurant operators take away from these results? Meanwhile, our research indicates that consumers want even more speed and convenience when dining out. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. Why retain the middleman?

Front of House 193

Front of House Mobile Ordering Customer Service FOH 193

Modern Restaurant Management

MAY 14, 2024

To learn more about the pros and cons of putting an ESOP into place, Modern Restaurant Management (MRM) magazine reached out to Cucci. Initially there were only two routes to take. One was to sell the restaurant group to a private buyer/buyers or investors, and pretty much take the money and run.

Sustainability 188

Sustainability FOH BOH Document 188

7 Shifts

SEPTEMBER 20, 2022

Check us out on social media. 20 Restaurant Skills You'll Quickly Learn on the Job : If you're not sure how to list working at a restaurant on your resume, check out the 20 most sought-after restaurant skills. FOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang.

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. You likely already have a cleaning routine that you have communicated with your team and have some procedure of checking to ensure it has been completed.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

NOVEMBER 16, 2021

There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. What is a Tip Out? Tip Out Methods.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Take advantage of discounts for bulk orders from your vendors. and are cost efficient.

Delivery 341

Delivery Food Email Marketing Front of House 341

Modern Restaurant Management

MARCH 3, 2022

Restaurant Cleaning Tips that Take the Cake. Meanwhile, poorly maintained front-of-house (FOH) areas can be a detriment to a restaurant’s reputation and bottom line. First off, consider selecting high-quality cleaning tools, as lower quality tools are more likely to wear out quicker and drive-up costs.

Kitchen Safety 196

Kitchen Safety Food Safety Front of House FOH 196

7 Shifts

OCTOBER 2, 2019

But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. We reached out to a restaurant manager in an internationally-known restaurant to get her advice on managing a restaurant staff, and provided a few insights of our own.

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Meal Coursing – A feature that ensures that all the orders on a guest ticket come out simultaneously. A good KDS will account for those differences, staggering their start times, so that orders go out fresh and together. ?

Management 189

Management Management BOH Front of House 189

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Safety If you can run your business as a takeout and delivery spot, consider whether or not you can carry out operations safely to avoid spreading COVID-19. How to communicate your COVID-19 restaurant closure.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

NOVEMBER 29, 2022

There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. I was against it philosophically, but when I talked to staff, they were all for it if it allowed them to take a few more dollars home. Of course, if your business is in its infancy, it might take some time to grasp that.

BOH 195

BOH Restaurant Law Back of House Front of House 195

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Table of Contents. Need a Holiday Work Schedule? Gathering Employee Availability & Feedback.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. On our first day, we had a line out the door of guests and ran out of oysters to sell. For a team to accomplish a common goal they must have communication as it is a key factor in relationship building all around. Chef Patel.

Back of House 189

Back of House Front of House Communication FOH 189

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. While customer menus have shrunk, the menu of actions that restauranteurs must take to stay competitive has expanded. Robotic machines can take bulk ingredients and turn out precisely cut slices, saving on food costs and waste, for example. One precedes the other.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Lavu

JUNE 4, 2019

When it comes to meal ordering and preparation, kitchen display systems (KDS) are replacing the need for handwritten and verbally communicated tickets in restaurants. Simply put, FOH is all of the areas that a customer is exposed to during their dining experience, like the host area and dining area. Let’s get started! Efficiency.

BOH 109

BOH FOH Front of House Back of House 109

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. To start, check out this guide from the National Restaurant Association on cybersecurity preparedness. Employee Data.

Audits 370

Audits POS Loyalty Program Information 370

Modern Restaurant Management

SEPTEMBER 2, 2020

Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice. Many sidewalks slant out toward the street. Allow employees to take water breaks. Thankfully, outdoor dining is less expensive to build out.

Outdoor 203

Outdoor Fine Dining Dine-in FOH 203

7 Shifts

SEPTEMBER 15, 2020

So put your pen and paper aside—and spend less delegating or forgetting tasks—and check out our best restaurant management checklist templates to simplify everyone’s job. Because of COVID-19, you need to take extra precaution not just cleaning after shifts, but cleaning tables, bars, door handles, and other surfaces every few hours.

Management 195

Management Management Download Leadership 195

Modern Restaurant Management

MARCH 25, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Meal Coursing – A feature that ensures that all the orders on a guest ticket come out simultaneously. A good KDS will account for those differences, staggering their start times, so that orders go out fresh and together. ?

Management 88

Management Management BOH Front of House 88

The Restaurant Times

MARCH 13, 2023

The Back of House Lingo The hustle and bustle of the back-of-house, the chaos that sustains the front-of-house (FOH), and the sheer urgency, mingled with various types of noises, create a different word in and of itself. Okay, not a complete language per se, but some code words that make communication easier.

Back of House 52

Back of House BOH Front of House FOH 52

Hot Schedules

MAY 21, 2020

How the COVID pandemic forced them to update operations, sanitation, communication and much more. Dan stated, “We have been in constant contact with all of our employees, checking in on them multiple times a week to see how their unemployment benefits are working out, if they have another job, and if they have the desire to come back.

Back of House 148

Back of House Employee Relations FOH BOH 148

Sling

MAY 9, 2023

They take purposeful planning and work to build and maintain. Focus on working on your people skills, the way you communicate, and your leadership style. Then, reach out to your staff, get to know them on a personal level, and create a positive company culture. Efficient and effective restaurant operations don’t just happen.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

The Restaurant Times

JANUARY 13, 2021

Rebranding is a great exercise to stimulate business growth while reaching out to a new set of customers. Ask them to fill out a survey or prompt them to respond to social media posts and polls. . Enhance the areas where your business excels by taking steps to strengthen them. . Communicate Effectively.

Marketing 104

Marketing Social Media FOH Customer Service 104

Open for Business

MARCH 1, 2023

You don’t need to break out your most formal attire, but items like a black dress, dress shoes, and dress pants would likely be appropriate. Avoid wearing flip flops or other open-toed shoes, baseball caps, shorts, or anything else that might convey the message you aren’t taking the opportunity seriously. Keep it simple.

Front of House 78

Front of House Back of House Uniforms Casual 78

Cheetah

SEPTEMBER 4, 2019

More importantly, shared terminology improves communication among staff and helps speed up the entire operation, from the host stand, to service, and in the kitchen. Front of the House Terms Front of the house (FoH) is literally the front of the restaurant, including the waiting area, the bar, and the dining area. Push it Sell it.

Front of House 106

Front of House FOH Back of House Customer Service 106

Sling

MAY 9, 2021

This may seem like a near-impossible task — and one customer may not exhibit all of these traits, no matter how hard you try — but there are steps your business can take to make it much easier to achieve. 3) Train FOH Staff On Your Loyalty Program. This generates a fear of missing out that motivates non-members to get involved.

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Apicbase

MARCH 28, 2024

Here are the key considerations to look out for when making your decision. That means it needs to be able to integrate with other tech solutions, it needs to be able to take in data, make sense of it, and share it with the whole system, and it needs to give you enough flexibility to make changes for constant improvement.

Management 52

Management Management Point of Sale Kitchen Safety 52

Restaurant365

DECEMBER 1, 2021

” “I’d much rather people go to that page, so they can see it all at once, than come in and fill out a paper application,” he said. When an applicant fills out the assessment, he said, that’s when you know they are truly interested in the position. ” To keep managers up to date, Mr. .

Hiring 78

Hiring Demo Communication Back of House 78

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Sling

DECEMBER 24, 2020

Even when your customers can’t come out and visit your restaurant in person, they can still stay in touch — and perhaps order delivery — through the power and reach of the internet. Once, a restaurant could get the most out of just three sites: Facebook, Instagram, and Twitter. Tips For Restaurant Social Media Marketing. 4) Use Video.

Social Media 78

Social Media Marketing Customer Service Hiring 78

Restaurant365

MARCH 12, 2021

” “I’d much rather people go to that page, so they can see it all at once, than come in and fill out a paper application,” he said. When an applicant fills out the assessment, he said, that’s when you know they are truly interested in the position. ” To keep managers up to date, Mr. .

Hiring 78

Hiring Demo Communication Back of House 78

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly.

Management 397

Management Management Email Marketing Point of Sale 397

Sling

SEPTEMBER 6, 2021

What should you include and what should you leave out? Don’t settle for washed-out, blurry photos on your website. And what better way to greet website visitors than with a warm and inviting image that communicates the story of your business. Katsuya takes this to heart and makes sure to list as much of their food as possible.

Website Management 78

Website Management Loyalty Program Online Ordering Mobile Ordering 78

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work?

Article 78

Article 2023 2022 2021 78

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Making Your Resume Stand Out. Table of Contents.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370