Modern Restaurant Management

DECEMBER 11, 2020

This is a perfect time to get in front of your customers with meaningful content that reinforces your brand and positions you as a thought leader. This is a great time to up your game in social media, blogs, and media placements on trending news topics. This is also a great time to guest blog and contribute on social media often.

Social Media 539

Social Media Consumer Goods Online Ordering Blog 539

Culinary Cues

APRIL 6, 2020

Today, restaurants serve a multitude of purposes that has brought this industry to a status of importance that is impossible to deny. Although our current crisis has brought the restaurant industry to a halt, it is important to remember just how integrated the business of selling and serving food is to society as a whole.

Travel 542

Travel Back of House Customer Service Small Business 542

Modern Restaurant Management

SEPTEMBER 10, 2021

Combining a shortage of customers and employees as a result of the COVID-19 pandemic with the ongoing flux of health code restrictions, restaurants are struggling to drive traffic and relevance within respective customer bases. The advantages of hologram technology aren’t limited to novelty, either.

Entertainment 485

Entertainment Social Media Customer Service Technology 485

Culinary Cues

FEBRUARY 2, 2024

I see it through the eyes of the operator, the chef, the cook, server, and customer – it is a virus that continues to spread and grow exponentially. That they are to present themselves as ladies and gentlemen, serving ladies and gentlemen (The Ritz Carlton Credo). A lack of respect is a problem.

Training 443

Training Customer Service Uniforms Leadership 443

Culinary Cues

APRIL 9, 2020

As one of the oldest professions known to mankind – cooking is a noble endeavor that serves as a portal for all that a culture means and restaurants are the vehicle for delivering this to and sharing culture with people of all ethnicities, race, genders, and beliefs.

Customer Experience 520

Customer Experience Customer Service Dine-in Sports 520

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant. CAFÉ Talks Podcast.

Menu 484

Menu Seasonal Menu Front of House Reference 484

Modern Restaurant Management

JUNE 4, 2021

” From there, the majority of people look at only the top three to six results served up by Google and other search engines to select their restaurant of choice. Restaurants can also their GMB page to engage with customers, highlighting special offers and discounts, publicizing events and promoting new menu offerings.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Culinary Cues

NOVEMBER 11, 2022

Push it out, how many covers, lock, and load, finish strong, over the hump, wrap it up: this the language of the kitchen during service, these are the timestamps like the number of quarters in a football game or innings in baseball. Can they meet the crowds and even exceed budgeted customer counts on a given day? CAFÉ Talks Podcast.

Customer Service 441

Customer Service Customer Experience Point of Sale Presentation 441

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Promote your differentiated product or service without making it a competitive statement but note that you intend to own a position.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

APRIL 5, 2022

In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. For instance, Denny's, an American table service diner-style restaurant chain, launched two ghost kitchen brands in 2021 to increase its market share.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Chefs, managers, and owners should live by a simple rule – “If you are not serving the guest directly then it is your job to serve those who are.” www.harvestamericacues.com BLOG.

Front of House 474

Front of House Customer Experience Dine-in Workshop 474

Culinary Cues

JANUARY 11, 2022

Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers. Those who are successful in the restaurant business live and breathe service and hospitality. www.harvestamericacues.com BLOG.

Customer Experience 464

Customer Experience Café Hospitality Customer Service 464

Modern Restaurant Management

APRIL 2, 2020

The Foundation will administer the grants, offered on a first-come, first-served basis. Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Culinary Cues

DECEMBER 1, 2019

I think about the individuals who work there and who do so for far too little money, but do it because they love to cook or serve, have a strong connection with the chef and owner, or simply because this is a perfect opportunity to learn. The number one thing small business needs is to get more customers. Don’t forget it.

Small Business 490

Small Business Customer Experience Customer Service Seasonal Menu 490

Culinary Cues

SEPTEMBER 26, 2020

What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward? They know that at this point their primary job is to make the customer feel safe. www.harvestamericacues.com BLOG.

Kitchen Safety 434

Kitchen Safety Back of House Front of House Customer Experience 434

Culinary Cues

MARCH 26, 2022

Seriously, why would you ever jump into the deep end unless you had a plan and real-life measurements that serve as a roadmap? Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Service is off.”

Cash Management 464

Cash Management Social Media Restaurant Law Communication 464

Modern Restaurant Management

MARCH 18, 2021

At Clover in Boston, a knowledgeable host serves up the details of a chickpea fritter from their iPad to a nearby monitor, letting you savor your choices in ultra-HD. Curious customers will be intrigued by tales of your provision’s provenance. Leave a spot for feedback for customers to highlight why they ordered, not just what.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Culinary Cues

AUGUST 3, 2020

All of this happened within a few weeks of a significant bump in the road. [] COMFORT AND SERVICE RULE THE DAY: Restaurants and chefs have long portrayed the quality of food, uniqueness of menus, and signature of the chef as being the key to success. www.harvestamericacues.com BLOG. PLAN BETTER – TRAIN HARDER.

Government 493

Government Training Small Business Consumer Goods 493

ChowNow

JANUARY 22, 2021

Now that you’ve invested in your own restaurant app for online ordering , your next question is likely, “How do I encourage my customers to use it?”. Incentivizing app downloads is important because it gives you a boost in visibility and customer loyalty. You could try offering a free item with your customers’ first app order.

Email Marketing 370

Email Marketing Mobile Ordering Social Media Download 370

Culinary Cues

MAY 5, 2021

I have been asked to provide potential solutions for a generations long dilemma in the hospitality industry, a dilemma that has resulted in physical, mental, and emotional burnout and even a dependence on drugs and alcohol to serve as a band-aid for the wounds that are formed. “My Is there truth to this? So, what is the solution?

Hotels 473

Hotels Employee Relations Coaching Training 473

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. Prime Filet or 14 oz.

Pricing 444

Pricing Consumer Goods Training Small Business 444

Culinary Cues

JUNE 9, 2024

In the commodities world, the driving force is efficiency and cost savings (not that these initiatives are bad) oftentimes at the expense of what it means to cook, serve, and create memorable experiences. Unfortunately, your customers are oblivious to the difficulty in operating a restaurant, especially at a time when challenges are abundant.

Customer Experience 438

Customer Experience Café Customer Service Training 438

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. We should never underestimate the importance of customer perceptions, expectations, and new ideas.

Cash Management 363

Cash Management Point of Sale Leadership Website Management 363

Culinary Cues

AUGUST 4, 2022

Pride in doing things right is a tremendous motivator for employees, owners, and customers and a lack thereof catches up pretty quick. This is a false sense of relief unless restaurant’s view this as a new chance to shine, a chance to be exceptional at what they do whether it is serving pizza or seven-course meals. CAFÉ Talks Podcast.

Front of House 432

Front of House Back of House Coaching Customer Service 432

Culinary Cues

AUGUST 19, 2023

Prohibition and the Speakeasy: Prohibition from 1920-1933 made it illegal to produce, distribute, serve, or consume alcoholic beverages except as a sacrament in the church and for medicinal purposes prescribed by doctors. Speakeasies did oftentimes serve food, but it was not the centerpiece of their existence. That was about to evolve.

Hotels 416

Hotels Influencer Compost Recycling 416

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 413

Guest Recovery Kitchen Safety Customer Service Food Safety 413

Culinary Cues

MAY 18, 2020

Know that the degree or certificate is more than an acknowledgement of the skills and knowledge that you have gained – it represents your level commitment and discipline that will serve you well. If you work in quick service for an interim period of time – do so with the intent of learning about their controls and systems.

White Paper 520

White Paper Certification Food Safety Food Supply 520

Culinary Cues

JANUARY 23, 2023

Mostly methodical once an understanding of the playing field is in hand, it is always inspiring when a coach/leader throws in a curve ball, a trick play, or an unexpected new menu item or style of service – something that makes the competition scratch their heads, and fans jump out of their seats.

Coaching 467

Coaching Sports Point of Sale Take-out 467

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Hotel Trundle Shares Stories of Happiness.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Culinary Cues

APRIL 29, 2024

Reactionary approaches involve increasing rates of pay, dumbing down menus, reducing hours of operation or levels of service to limit the number of employees needed, raising prices to compensate for higher rates of pay, reducing portion sizes while raising prices, or even looking at automation and technology to “right the ship.”

Front of House 320

Front of House Back of House Training Customer Service 320

Goliath Consulting

OCTOBER 19, 2020

Domino’s launched their “Carside Delivery” Service nationwide this June which would allow customers to receive their online order without ever leaving their car (2). ” A detailed pro/con list of third-party vs self-delivery is found here on our previous blog (13). . 2020 has been quite a learning experience.

2021 339

2021 Food Safety Point of Sale Kitchen Safety 339

Culinary Cues

SEPTEMBER 15, 2022

A restaurant cannot survive on attitude, service, and food alone – it must operate as a savvy business. Make sure that every part of your system aligns with consistency: purchasing specs, production, flavor profile, presentation, and service. Don’t think service – think hospitality. [] MAKE SURE EVERYTHING IS SPOTLESSLY CLEAN.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

Goliath Consulting

MAY 19, 2020

We also recommend that you start utilizing some of these catering/lunch service apps (if they are available in your area) to increase exposure and volume: Fooda (4, 5). • A workplace food program that brings in a different pop-up restaurant to serve as the office lunch vendor each day. Foodsby (6). Foodee (7, 8).

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

Culinary Cues

AUGUST 22, 2022

The chef/owner knew how well (or poorly) they were doing and what the customer thought of the experience because they spoke with them every night, worked with each ingredient, took the garbage out, counted the cash, felt the pain associated with every broken plate or wine glass, and wrote the checks each week for employees and vendors.

Seating 474

Seating Front of House Back of House Cash Management 474

Culinary Cues

JUNE 3, 2024

Treat everyone as you would want to be treated. [] LISTEN AND HEAR Hear the chef, manager, your peer cooks, the dishwasher, service staff, vendors, and customers. At some point in time, every experience will serve as a reminder or even a potential solution to a challenge. Am I following my roadmap?”

Uniforms 436

Uniforms Coaching Point of Sale Small Business 436

Modern Restaurant Management

AUGUST 5, 2022

Quick service restaurants (QSR) are gaining immense popularity owing to their fast service and mouth-watering menus. QSRs are not only offering plant-based food items but are also allowing consumers to customize their orders by adding cheese and veggies of their choice. Burger King’s All Vegan Menu.

2030 450

2030 Customer Experience 2022 Innovation 450