Modern Restaurant Management

MAY 30, 2025

In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. Success isnt just about passionits about structure.

Operations 195

Operations Management Management Front of House 195

7 Shifts

OCTOBER 28, 2024

A bar is a profitable business option if you’re looking to enter the food industry. It just goes to show how important drink pricing and cost management are to maximizing profits. It just goes to show how important drink pricing and cost management are to maximizing profits. This final number is your net profit.

Merchandise 195

Merchandise Point of Sale Seasonal Menu Bar 195

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Labor shortages and other factors are affecting the global supply chain in never-before-seen ways, and certain commodities are intermittently not available, or if they are, they’re expensive.

Franchise 492

Franchise Franchising 2022 Fast Casual 492

ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

7 Shifts

NOVEMBER 15, 2024

They play a big role in overseeing your inventory and attending to customer complaints. In this article: How do you handle inventory management to keep the bar always adequately stocked? How do you make sure staff adhere to responsible alcohol service standards? What would you do if a customer claims they were overcharged?

Bar 195

Bar Management Management Hiring 195

Goliath Consulting

JUNE 15, 2021

Since the start of the pandemic, safety measures such as social distancing, lockdowns and mask-wearing have completely changed our understanding of how consumers spend on food. We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1).

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Culinary Cues

APRIL 15, 2023

Here’s the kicker: It cost each restaurant $900 to participate in the week (I guess to cover town wide promotion expenses) and every restaurant must agree to deep discount pricing for guests. This is who we are, we are in the service business. If you want to help, then become a regular customer yourself.

Café 518

Café Seasonal Menu Social Media Point of Sale 518

Culinary Cues

JULY 15, 2022

Sorry, there isn’t a lot of good news for restaurants and chefs in recent years-except up to this point customer demand for the experience is rising. But not enough attention is being given to the issues surrounding the supply chain and the lack of real solutions. The war has nearly taken this robust farming nation off the map.

Food Supply 448

Food Supply Food Truck Consumer Goods 2000 448

Culinary Cues

AUGUST 22, 2022

The food was, of course excellent, but more importantly reflective of the region and its history and the experiences of the chef. The dish machine was likely an under counter unit and there was no need for a walk-in cooler since supplies were purchased every day; a reach-in or two would suffice. Good friends, good food, good times.”.

Seating 474

Seating Front of House Back of House Cash Management 474

Restaurant Business

JUNE 11, 2025

The Atlanta-based company is hoping that more modern food and restaurants will help its brands break through with younger consumers. And, like the rest of family dining, they have been losing customers. That means you can now get boba at Perkins. By Joe Guszkowski on Jun. Systemwide sales fell 5.3% at Perkins last year and 6.4%

Fast Casual 172

Fast Casual Front of House Back of House Leadership 172

Culinary Cues

AUGUST 4, 2022

The greatest threat is not the labor shortage or supply chain issues, it’s not the pandemic or the price of real estate – yes, all those concerns are troubling and must be dealt with, but they are not what will bring the restaurant industry to its knees. Well then – what will? Try apathy on for size. Jimmy Buffet (musician).

Front of House 429

Front of House Coaching Back of House Customer Service 429

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

Modern Restaurant Management

JULY 31, 2020

Anyone who has worked the back of the house at a popular restaurant knows how chaotic the kitchen can feel during a restaurant “rush” hour—knives, spoons, and spatulas being swung around, glassware flying, line cooks and sous chefs furiously plating food and sending it out.

Retail 444

Retail Casual Back of House Consumer Goods 444

7 Shifts

APRIL 3, 2020

Please note thought: this article is meant to provide information only and is not a substitute for any professional advice you may receive from an accountant, lawyer, HR, or other professional. Pro tip: Look at implementing an inventory tracking system like Xtra Chef —it might be a new cost, but it will pay for itself in better food costing.

BOH 368

BOH POS Influencer Point of Sale 368

Culinary Cues

JUNE 14, 2022

Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States. 64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. Remember only 1.4%

Fine Dining 474

Fine Dining Food Supply Customer Service Presentation 474

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. In April, the segment’s customer transactions declined by -70 percent compared to year ago, and improved its declines to -30 percent in December.

2021 424

2021 Fast Casual Fine Dining Point of Sale 424

Harbor Touch

MARCH 18, 2025

Mileage: Drive Off Some Taxes Delivering food or catering events? Employee Meals: Free Food, Free Savings Feeding staff on-site? Its 100% if part of food costs, non-taxable to them. Keep it separate or bundled with food costs. Charitable Donations: Give and Get Back Donating extra food? Keep it reasonable.

Point of Sale 138

Point of Sale POS Restaurant Law Equipment 138

ChowNow

FEBRUARY 19, 2019

After all, it pays to have online ordering , and these services can offer you a large audience of new customers. If you currently work with one of these delivery middlemen, you may very well have a steady stream of orders lighting up your tablet, announcing yet another customer hungry for your food. Read the eBook.

Online Ordering 284

Online Ordering Mobile Ordering Food Order Delivery 284

EATER

MAY 26, 2021

There were tea rooms at various price levels — “Look at the prices and watch the Fords go by,” wrote one customer in an early guest book — though not all welcomed any traveler. Swan’s Service Station and Canary Tea Room in Pembroke, New Hampshire, served waffles and Sunday specials of lobster and steak.

Back of House 331

Back of House Advertising Travel Small Business 331

Modern Restaurant Management

MARCH 25, 2020

Restaurant workers must bring in proof of recent employment (paystubs will suffice) and will receive hot meals, toiletries, cleaning supplies, diapers, formula, personal hygiene items, and more. "They're the only vendor — and I'm talking partners, food suppliers, marketing people — who has put out a Coronavirus Kit.

Online Ordering 290

Online Ordering Insurance Mobile Ordering Website Management 290

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The In their Q3 2019 Food Sector Retail Index, Placer.ai, the world’s most advanced foot traffic analytics platform, looks at ten of the biggest QSR brands to see who came out on top this quarter. times and 2.8

2019 323

2019 Compost Mobile Ordering Point of Sale 323

7 Shifts

DECEMBER 8, 2020

This article will arm you with ideas for restaurant employee contests. And social media is no slouch, either: actively follow and engage with restaurants on social media, 74% say they are more likely to visit or order food from those establishments. for some of their favorites. If not, have your staff encourage them to.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Perfect Daily Grind

MAY 29, 2025

You may also like our article on what the coffee industry thinks about the “evolved” Q grader programme. Perceptions of coffee associations are shifting Trade associations offer a range of services, including defining industry standards, organising events, and providing educational courses and materials.

Education 90

Education Certification Events Consumer Goods 90

Cheetah

SEPTEMBER 23, 2021

COVID-19, supply chain issues and rising food prices have placed the future of major broadliners at risk. Big names like Sysco, Restaurant Depot and others are now fighting to maintain their customer base as more and more SMB restaurants are making the transition to smaller, honest distributors like Cheetah. Good for you!

Supplies 148

Supplies Ordering Food Supply Online Ordering 148

Perfect Daily Grind

MAY 17, 2022

You may also like our article on exploring AI in coffee roasting. And ultimately, as the coffee sector has developed, technology has become more important across the supply chain. Considering the boom in online ordering, co-ordinating the preparation of coffee and food has never been so important. Read on to learn more.

Technology 200

Technology Online Ordering Mobile Ordering Kitchen Safety 200

Perfect Daily Grind

OCTOBER 3, 2022

For many roasters, one of the biggest challenges they face when scaling their businesses is finding wholesale customers. By equipping themselves with the necessary skills and resources, they can successfully draw in new wholesale customers – helping to scale their businesses and drive sales. However, this raises an important question.

Food Supply 193

Food Supply Customer Service Supplies Article 193

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. This sparked a lively debate around the efficacy of mandatory service fees. Is it fair towards customers? On the other hand, tipping has always been perceived as a discretionary means to incentivize good service.

Customer Experience 148

Customer Experience Front of House Fine Dining Customer Service 148

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. This sparked a lively debate around the efficacy of mandatory service fees. Is it fair towards customers? On the other hand, tipping has always been perceived as a discretionary means to incentivize good service.

Customer Experience 148

Customer Experience Front of House Fine Dining Customer Service 148

Perfect Daily Grind

JUNE 21, 2022

In recent years, a growing number of airlines have begun to invest in the coffee they serve to their customers, both in terms of sustainability and quality. You may also like our article on changing your business’ coffee strategy after Covid-19. It’s always played second fiddle to alcoholic beverages and food,” he says.

Airlines 167

Airlines Consumer Goods Travel Sustainability 167

MBB Hospitality

DECEMBER 22, 2024

The way consumers interact with restaurants has changed significantly in recent years, driven by technological advancements and shifting customer expectations. Restaurant online ordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Paper Chase Accountancy

MAY 21, 2025

Executive teams focused on supply chain strategy, pricing discipline, and consumer segmentation to weather the turbulence. Their playbook is all about keeping the doors open to price-sensitive customers without completely sacrificing margin. Domestic supply chain, menu consistency, steady pricing Texas Roadhouse +3.5%

2025 52

2025 Guest Recovery Franchise Franchising 52

Apicbase

OCTOBER 28, 2022

If CoGs and overheads rise due to inflation, your menu prices should follow. That way, you can keep price increases minimal. In normal circumstances, when menu prices have to be adjusted, it is usually done strategically and with great caution. Drastic price hikes are the last resort for restaurants.

Pricing 98

Pricing Point of Sale Inventory Food Supply 98

7 Shifts

JUNE 16, 2024

In 2020, the number of establishments in the food and beverage industry was estimated to be 23.1 After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Future Food

NOVEMBER 30, 2021

But while the congratulations, back slapping and commiserations are shared around – who is actually looking after the customer? It is a serious question as to what has been the best outcome this year for commercial catering and depending on your perspective – customer, competitor or winning/losing caterer the answer is not crystal clear.

Catering 146

Catering 2022 Customer Experience Customer Service 146

Perfect Daily Grind

SEPTEMBER 27, 2022

You may also like our article on how technology has changed in the coffee industry over the last few years. Essentially, these concepts cover access to production-level information – such as the prices paid to producers for their coffee or the specific plot of land that coffee was grown on. Read on to find out what they had to say.

Technology 200

Technology Food Supply Sustainability Supplies 200

Perfect Daily Grind

FEBRUARY 12, 2020

Besides a few Starbucks outlets which were considered quite expensive at the time, there were two Western food restaurants… that served basic espresso drinks… Most Chinese coffee consumers, however, were still drinking Nestle or Maxwell instant coffees on campuses, at their offices, and even at home”. US $7) or more”.

Marketing 194

Marketing Social Media Consumer Goods 2018 194