Perfect Daily Grind

SEPTEMBER 7, 2022

So, how can this change the consumer experience in airports? You may also like our article on whether airlines are starting to offer better coffee. The Taf Retail Shop in Athens International Airport was open from December 2021 until May 2022,” he says. “In How is the customer experience affected?

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Café Franchise Franchising Beverage 158

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied.

Food 185

Food Food Safety Front of House Fast Casual 185

BNG Point of Sale

MAY 17, 2021

When most people think of POS, they think of placing customer orders and swiping a card. Retail Store Inventory Management Through Your POS System. We’ll begin by defining what inventory management is and why it is important for any retail business. The challenges of inventory management as a retailer. Categories.

Retail 52

Retail Inventory Management Management 52

Future Food

NOVEMBER 30, 2021

But while the congratulations, back slapping and commiserations are shared around – who is actually looking after the customer? It is a serious question as to what has been the best outcome this year for commercial catering and depending on your perspective – customer, competitor or winning/losing caterer the answer is not crystal clear.

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Catering 2022 Customer Experience Customer Service 146

Future Food

SEPTEMBER 6, 2023

For retail centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Culinary Cues

MAY 16, 2024

Soon these breads will be bagged, labeled, and sent to retail shops and restaurants across town. They will find their way to shelves, still warm, as customers relish the opportunity to carry a loaf home, or slice in restaurants for lunch or dinner service. It really is heavenly. This is who you are, not just what you do.

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Café Food Order Retail Education 244

Perfect Daily Grind

SEPTEMBER 22, 2022

You may also like our article on coffee pricing: why we need to know farmgate and not just FOB. The price includes what the farmer was paid, plus in-country coffee production expenses such as milling, warehousing, transportation costs, insurance, customs, and other intermediary fees. Understanding farmers’ economic vulnerability.

Pricing 184

Pricing Retail Supplies Point of Sale 184

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Future Food

NOVEMBER 7, 2021

As we have endured the past 18 months of the pandemic it is not accurate to say that Covid-19 has influenced the trends we will see and experience in the near future, as many trends were already starting to gather momentum, the pandemic has however accelerated their inevitability.

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2022 Food Supply Entertainment Hospitality 148

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. Give Your Website All of the Love.

Marketing 219

Marketing Email Marketing Website Management Social Media 219

Modern Restaurant Management

JULY 19, 2023

This article takes a closer look at some of the risks associated with franchising in a virtual world and what businesses should be doing to prepare. Cybercriminals operating behind fake identities to usurp and declare content ownership are a threat to businesses and can lead to customer dissatisfaction and distrust.

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Franchise Franchising Restaurant Law Customer Service 167

A Wine Story

SEPTEMBER 21, 2020

We see how this online retailer instantly suggests “also bought” or “similar to” items for our perusal. In her talk titled Using Artificial Intelligence (AI) Machine Learning (ML) and Recommendations to Elevate Experience, Ms. First challenge – In the wine industry, “user data” remains scattered across retailers and distributors.

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Webinar Website Management Online Ordering Customer Experience 204

Perfect Daily Grind

JUNE 22, 2022

You may also like our article on how automation is shaping the coffee industry. Retail Insight Network found that up to 97% of consumers have abandoned a purchase at some point because they didn’t consider the service to be quick enough, regardless of how affordable the product was. What are self-serve coffee machines?

Serving 135

Serving Marketing Customer Service Beverage 135

Future Food

FEBRUARY 9, 2021

Food and Entertainment driving immersive experience. In this blog my aim is to talk about the ever-increasing spend potential on food and beverage based around a number of “Happiness—hungry” experiences. This outpaces hardware stores, electronics goods, department stores, supermarket and clothing/footwear retailers.

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Entertainment Beverage Customer Experience Customer Service 158

Future Food

OCTOBER 20, 2020

So much damage has been done to retail in general and hospitality in particular this year that 2021 is going to be a year to heal, slowly getting back on public transport and getting settled into the Next Normal. This is an important trend not just for customers, but for the venues as well. The post-COVID world is a Design-led world.

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2022 Design Food Back of House 145

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. These diverse skills and experiences have enabled him to have a holistic view of problems and solutions.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

JULY 31, 2020

The same intensity will also mark what the restaurant bankruptcy “industry” as a whole will experience in the second half of 2020, through at least, the middle of 2021. Additionally, many shopping centers and malls added more restaurants, in part to replace lost retail tenants. We have to eat, after all.

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Retail Casual Back of House Consumer Goods 144

Hot Schedules

NOVEMBER 20, 2020

Continues Focus on Hospitality and Retail Success. Representing 40 years in hospitality, serving over 7000 customers and 120,000 locations, together Fourth and HotSchedules are proud to announce our combined global brand: Fourth Enterprises. A continued focus on hospitality and retail success. HotSchedules Gets a New Look.

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Retail Customer Service Hospitality Hotels 78

A Wine Story

SEPTEMBER 8, 2020

This post covers the most salient points of the panel discussion titled: “Experience and Ease in E-Commerce.” You will also find the most important highlights of the retail keynote presentation, “The Rise of Off-Premise.” Experience and Ease in E-Commerce Panel"- Wine Business Monthly Central Coast Insights. Click to Tweet.

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Webinar Consumer Goods Social Media Online Ordering 157

Future Food

MAY 8, 2019

Dining out is so much more than food on a plate – think street-labels, authentic flavours and eclectic food offers all amounting to memorable customer experiences. The JLL 20th Retail Centre Manager Centre survey confirms that food spending is growing 4.1% I think it is the general consumer trend toward dining out. year-on-year.

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Hospitality Food Retail Customer Experience 104

Future Food

NOVEMBER 16, 2020

In part one of this article, I spoke about the customer’s timeless desire and appreciation of quality food and service and how this is the platform from which to drive food and hospitality sales. Whilst it offers a short-term food-fix, it lacks the emotional enjoyment of a true hospitality experience. What’s Changed?

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Hospitality Point of Sale Café Customer Service 78

Perfect Daily Grind

SEPTEMBER 26, 2022

You may also like our article on how coffee shops can reduce single-use cup waste. This can include staff training, replacing certain equipment with more sustainable alternatives, and informing customers about new systems like reusable cup schemes. We don’t offer disposable cups, so some customers left without coffee,” she adds. “We

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Waste Compost Recycling Sustainability 152

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). This has resulted in under-ordering (and dissatisfied customers) or over-ordering (and increased waste). You can read our original article here (10). Communication.

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Supplies Food Supply Fast Casual Front of House 165

Culinary Cues

OCTOBER 23, 2019

This article stems from a recent experience in a hotel where I was staying. After a few moments of silence I walked her through the process of overcoming the fear of making a decision and presented her with a way to be a customer hero in the moment. So, in the employees mind – their extra effort is not worth it.

Hospitality 207

Hospitality Employee Relations Cash Management Training 207

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Here, the card is stamped or punched each time a customer makes a qualifying purchase.

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Loyalty Program Tip Distribution Email Marketing Social Media 195

Izettle

OCTOBER 25, 2021

But an omnichannel experience is just as important for your customers, too. What we discovered: The average omnichannel merchant completes 32% more transactions per month than the average non-omnichannel merchant * Omnichannel merchants are less reliant on repeat customers. Is an omnichannel solution right for your customer?

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Customer Experience Inventory Customer Service Website Management 98

Perfect Daily Grind

MAY 15, 2023

You may also like our article on choosing the best paper filter for your pour over coffee. It’s advised to buy filters from reputable brands and retailers to make sure they are of the best possible quality. Then read our article on how filter basket shape affects the flavour of your coffee. Read on to find out what they told me.

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White Paper Article Influencer Take-out 153

Future Food

JULY 6, 2020

Whilst marketing companies will tell you that these customer expectations have been pertinent for far longer than the inception of the craft booze industry, it is the unwavering demand for these experiences in the liquor industry that continues to propel the growth of the craft beverage sector.

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Beverage Brewery Customer Experience Tourism 122

Modern Restaurant Management

APRIL 2, 2020

Novel ways to deliver everything from orchestral music to personal training and therapy/addiction treatment have made the rounds as viral social media videos or popular articles. new customer base during and even after the quarantine ends. Retailers sell things they love to produce and curate. Build Your Skills.

Social Media 163

Social Media Small Business Customer Service Cash Management 163

Future Food

SEPTEMBER 8, 2020

The food, hospitality and broader retail landscape is currently facing unprecedented challenges that will undoubtedly reshape it for years to come. Tell us your thoughts on this Future Food Article All information collected remains confidential and anonymous. How would you rate this article overall? Satisfactory. Your Industry.

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2019 Hospitality Article Retail 78

Future Food

JUNE 16, 2020

How food and hospitality can flourish in the next normal Retail Relationships Rewarding Foodies. Winning back these customers will take time and will be dependent, to a large degree, on how well food operators have looked after the customers during lockdown. Give them the best experience you can.

Hospitality 120

Hospitality Food Food Safety Customer Service 120

Perfect Daily Grind

FEBRUARY 25, 2020

From sparkling teas and lemonades to cold brew coffee, customers are increasingly thirsty for a more refreshing beverage than the traditional coffee shop offerings. Meeting the demand for cold drinks with a well-planned menu opens up the potential for greater profit margins, brand reinforcement, and a more premium experience for customers.

Serving 192

Serving Beverage Café Consumer Goods 192

Xtra Chef

AUGUST 26, 2020

But in the restaurant industry, where invoices can get lost or damaged and vendor credits jotted in paper margins are the norm, balancing the books is a bit more complicated than a regular retail business—to say the least! With that, Genuine Article Bookkeeping & Consulting was born. Cover and code your auxiliary expenses.

Point of Sale 112

Point of Sale Article Book 2011 112

Perfect Daily Grind

MARCH 21, 2023

According to the International Trade Centre’s Coffee Exporter’s Guide , producers often retain as little as 10% of the final retail price of coffee. You may also like our article on whether direct trade is an effective model in specialty coffee. Want to read more articles like this? This is especially important to note.

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Pricing Supplies Sustainability Communication 176

Social Hospitality

OCTOBER 21, 2019

Restaurant loyalty programs can also be supercharged with psychological techniques, developing engaged customers that last. It can be a constant challenge to get customers through the door of your restaurant. You must create genuine engagement with customers to gain a positive reputation. Sometimes, this can seem intimidating.

Marketing 150

Marketing Social Media Loyalty Program Email Marketing 150

Perfect Daily Grind

MARCH 12, 2023

You may also like our article on issues with infused coffees. In 2021, Saša wrote two articles for Perfect Daily Grind: one about issues with infused coffees and the other answering common questions about infused coffees. People were really interested in it, and it sold very well as both retail bags and by the cup.

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Definition Article Point of Sale 2015 167

Social Hospitality

SEPTEMBER 3, 2019

Restaurant loyalty programs can also be supercharged with psychological techniques, developing engaged customers that last. It can be a constant challenge to get customers through the door of your restaurant. You must create genuine engagement with customers to gain a positive reputation. Sometimes, this can seem intimidating.

Marketing 150

Marketing Social Media Loyalty Program Email Marketing 150