Modern Restaurant Management

MARCH 11, 2022

The increased cost of goods due to supply chain issues and economic inflation is causing brands to look for other ways to increase margins. In addition to cost savings, there is plentiful evidence that consumers prefer online ordering and will select dining brands based on the ease of that experience.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

Restaurant Business

JUNE 13, 2025

She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Consumers still want great in-store experiences, even if they don’t always use them. News Heather Lalley is the managing editor of Restaurant Business, Foodservice Director and CSP Daily news.

Operations 227

Operations Leadership 2025 Fast Casual 227

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Is It Worth It? They remain a benefit corporation in the state of California (a corporate entity designation available in 36 states).

Certification 221

Certification Fast Casual Front of House Government 221

ChowNow

APRIL 4, 2025

Or a mixed bag of outdated info, unanswered complaints, and a few good reviews buried in the noise? What people say about your restaurant online carries real weight, but the good news is that with a little strategy and a lot of consistency, you can influence the conversation and grow a steady base of glowing good reviews.

Management 195

Management Management Social Media Online Ordering 195

ChowNow

APRIL 11, 2025

Online reviews have become one of the most influential factors in how consumers choose where to eat, especially for independent restaurants. Its not just about good food anymoreits about trust, reputation, and visibility. This data highlights the significant impact of online reviews on consumer behavior and restaurant success.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

JUNE 15, 2021

While what consumers eat won’t change, post-COVID-19, how they will get it will. While some automation and technology solutions can require quite an investment, there are plenty of things to enhance your presence, improve efficiency and tempt consumers that are more cost effective and expedient to implement.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

MAY 30, 2025

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. billion in 2024 and is anticipated to rise at a CAGR of 3.74

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

OCTOBER 16, 2023

With those stats in mind, Causeway Solutions conducted consumer research* on today’s dining trends compared to our research over the past few years. By 2021 we asked the question a little differently and found 22 percent of consumers said they were currently eating out but 16 percent still said they would not until the pandemic ended.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

ChowNow

FEBRUARY 5, 2025

After reading this article, you will realize that reviews are your most valuable online asset, and leaving them unattended is unthinkable. With 83% of consumers checking Google reviews before choosing a restaurant, having a robust system for collecting and managing feedback should be a top priority. We all do it.

2025 221

2025 Customer Experience Customer Service Website Management 221

Modern Restaurant Management

JUNE 29, 2021

It offers the opportunity to add a more direct and unique approach to your messaging that you can’t get from scanning headlines, scrolling through articles and clicking past ads. Great audio marketing strategies begin with knowing who your audience is and if this tool is a good fit for them. Where Do You Begin?

Marketing 535

Marketing Sports Social Media Coaching 535

Culinary Cues

FEBRUARY 27, 2025

“Good food is the foundation of genuine happiness” – Escoffier Nourishment is essential for personal health, but even more, the preparation, presentation, and consumption of food is one of lifes greatest elements of contentment and happiness. . We are all dishwashers in Gods eyes. Know your story tell your story.

Consumer Goods 290

Consumer Goods Presentation Leadership Dine-in 290

Culinary Cues

MAY 6, 2025

Certainly, cooking incredible food, satisfying guests, and operating a successful business could fill the role of making a difference, but these four chefs, and thousands of others, seek to go beyond the obvious and find a way to use their talents for an even better good. Food knowledge equals better consumers. How will you do that?

Consumer Goods 249

Consumer Goods Education Sourcing Training 249

Modern Restaurant Management

JUNE 4, 2021

Data from BrightLocal shows that 93 percent of consumers look at restaurant reviews and 87 percent believe that reviews are important. ” It is also a good practice to include key words in title tags but avoid keyword stuffing where the same words or phrases appear multiple times.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Modern Restaurant Management

MARCH 29, 2022

In a world where 93 percent of consumers rely on online reviews to decide where to spend, per a Igniyte meta-report , negative reviews can present a genuine threat to your business. Especially so for consumers trying to figure out which restaurant to try next. In this article, we explore how to counter the threat.

Email Marketing 520

Email Marketing Consumer Goods Information Social Media 520

Modern Restaurant Management

JULY 31, 2020

But, out of the haze of bankruptcy filings, there will be some golden opportunities for a savvy PE firm or other restaurant chains with an appetite for a good deal. Articles written in early March, just a week before most restaurant COVID-19 closures suggested that restaurant bankruptcies were increasing with more on the way.

Retail 443

Retail Casual Back of House Consumer Goods 443

Restaurant Business

JUNE 6, 2025

She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Have consumers moved on? By Heather Lalley on Jun. 06, 2025 Facebook Twitter LinkedIn Chipotle rose to No. 2024 was a tough year for restaurants.

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Restaurant Business

JUNE 17, 2025

Is that a good thing for restaurants? Besides driving traffic to restaurants through its consumer-facing delivery marketplace— the largest in the U.S. But tens of millions of consumers use apps like DoorDash and Uber Eats every month, enough to force even longtime holdouts like Domino’s and Olive Garden to take the plunge.

Leadership 185

Leadership Advertising 2025 Reservations 185

Culinary Cues

JULY 15, 2022

Sorry, there isn’t a lot of good news for restaurants and chefs in recent years-except up to this point customer demand for the experience is rising. Most of the articles we read point to the pandemic as the culprit as well as the centralization of processing ownership. Well, it’s still there and its impact is obvious.

Food Supply 448

Food Supply Food Truck Consumer Goods 2000 448

Culinary Cues

AUGUST 28, 2023

I am tired of the media focusing on the stories of exception, drooling about zealous articles that point to unacceptable kitchen environments, glamorizing the negative through their “reality” shows and movies, and then following up with dramatic writing about how hard it is for restaurants to find help and survive in such a fragile marketplace.

Entertainment 419

Entertainment Back of House Consumer Goods Recruiting 419

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Consumer behavior is constantly evolving. Diners dont choose restaurants the way they used to.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

APRIL 16, 2020

If you don’t already have your own delivery service in your operations, it could be a good time to deliver orders through third-party marketplace providers like UberEats or GrubHub. Use your consumer engagement and loyalty platform to make instant reviews easy and also ask for reviews in your online ordering portal and app.

Delivery 531

Delivery Marketing Online Ordering Customer Service 531

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. These are the restaurants where dining is much, much more than just consuming food. Search through the more than 700 articles on the business of food. Prime Filet or 14 oz.

Pricing 442

Pricing Consumer Goods Training Small Business 442

Restaurant Business

JUNE 17, 2025

View All Articles by This Author Want breaking news at your fingertips? Is that a good thing for restaurants? Continue to Site >>> Menu Forget coffee. Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window.

Fast Casual 162

Fast Casual Leadership Mobile Ordering Casual 162

Modern Restaurant Management

JANUARY 31, 2024

In today's content-saturated world, leveraging UGC not only enhances brand visibility, but also fosters a sense of community and trust among consumers. Guests feel good, while promoting our brand in an authentic and uplifting way, and we get access to the photo content to repost on our social media.

Social Media 508

Social Media Email Marketing Influencer Customer Experience 508

Restaurant Business

JUNE 11, 2025

The Atlanta-based company is hoping that more modern food and restaurants will help its brands break through with younger consumers. He cited Black Box Intelligence data showing that consumers rate family dining more highly for food, experience and value than casual dining, and that the average price per person is lower. Sign up here.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

ChowNow

FEBRUARY 28, 2025

In this article, well show you how to consolidate your delivery apps into one system so you can end tablet chaos, improve takeout operation, and ensure customers get their food fast, hot, and, most importantly, accurate. Consumers report that 24.4% Fortunately, theres an easy solution. Staff training and inconsistent efficiency.

Delivery 195

Delivery Online Ordering Customer Service POS 195

Modern Restaurant Management

NOVEMBER 25, 2019

In this article we’re going to look at five marketing mistakes that many restaurant owners make and show you how to avoid falling into the same traps yourself. As society changes and consumer demands shift, even some big national brands have begun to struggle. Ignoring the Power of Social Media.

Social Media 440

Social Media Marketing Customer Experience Consumer Goods 440

Perfect Daily Grind

JUNE 9, 2025

Consumer knowledge has continued to increase in the years since, further bolstering innovation in the at-home coffee market. This rapid market growth also gave rise to prosumers – highly skilled and educated consumers who invest in premium equipment. You may also like our article on the future of espresso machine technology.

Equipment 157

Equipment Café Innovation Consumer Goods 157

Culinary Cues

DECEMBER 3, 2022

I turn on the news as background noise (there’s never any good news) and I faintly catch the key points about another mass shooting, climate anomalies, political battles, the lingering pandemic, and the rising price of goods. He finished signing the invoice and said: “Everything’s good today chef, except for the raspberries.

Back of House 435

Back of House Hotels Front of House Book 435

ChowNow

APRIL 11, 2025

Tablets are everywhere in restaurants these days, and with good reason. Research from Cornell University found that 70% to 80% of consumers appreciate guest-facing technologies like self-service kiosks and tabletop tablets, making digital menus not only practical, but also something diners enjoy using.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

DECEMBER 13, 2019

Postal Service Office of Inspector General worked with Temple University to conduct a neuromarketing study that concluded that direct mail outperforms digital media when it comes to engaging with the consumer, getting them to recall what they’ve seen and ultimately, when it comes to them actually making a purchase.

Email Marketing 364

Email Marketing Marketing Consumer Goods 2015 364

ChowNow

FEBRUARY 28, 2025

With 90% of consumers going to social media to research restaurants before going out to eat, your bios on platforms like Instagram, Facebook, and Google Business Profile are prime real estate for driving free traffic to your direct online ordering page. A free place to market and promote your restaurant as much as you like, any way you like.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

ChowNow

MARCH 21, 2025

With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery. In this article, youll learn: How food delivery aggregators work and why theyre valuable. Is your staff struggling to juggle multiple tablets, leading to slower service and mistakes?

Delivery 195

Delivery Operations Food Online Ordering 195

Culinary Cues

FEBRUARY 5, 2023

Few things in life are more important than breaking bread, celebrating tradition, family, friends, accomplishments, and milestones over food that has meaning; food that represents history, culture, and good times. It is hard to remember any significant events in peoples’ lives that did not involve sitting at a table and breaking bread.

Consumer Goods 473

Consumer Goods Uniforms Café Blog 473

Modern Restaurant Management

OCTOBER 17, 2022

While the current situation for restaurants is far from good and with the rising cost of food adding to the situation, it is no surprise that restaurateurs are stressed for what’s to come. Moving forward, technology will be critical to the success of your restaurant, but so will cutting costs.

2008 508

2008 Small Business Mobile Ordering Technology 508

Goliath Consulting

JANUARY 11, 2021

And according to The Hartman Group’s Functional Food & Beverage and Supplements 2020 report, 29 percent of consumers have been consuming more functional foods and beverages since the onset of the COVID-19 pandemic (2). Clean, plant-based and healthy ingredients are also reflecting the consumers’ desire to boost immunity.

Beverage 348

Beverage 2021 Consumer Goods Sports 348

Modern Restaurant Management

FEBRUARY 13, 2023

We wanted to build a business that we and our families would be proud of, and that also prioritized being a good employer. Consumers want to support their values with their wallets, so you’ll attract like-minded customers who are naturally inclined to be repeat customers.

Recruiting 449

Recruiting Compost Sustainability Consumer Goods 449