Modern Restaurant Management

MAY 9, 2025

This article explores their charm, global influence, and the key elements that fuel their success. In cities like New York, you’ll find eateries that mirror the bistro’s casual sophistication, while Tokyo’s intimate wine bars reflect a similar ethos of warmth and simplicity.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. In this article: What strategies do you use to motivate and engage your restaurant employees? Hiring the right people can make or break your business.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

APRIL 20, 2022

The ancestors of the first semi-automatic machines to serve food and drink are still in use today, though instead of restaurants and bars, we see them in public spaces, perhaps small shops. This is what we discuss in this article. These machines allow customers to order food without talking to anyone until the moment of collection.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

ChowNow

APRIL 11, 2025

Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal. Bonus points if the interface is also customer-friendly, especially if you plan to use tablets for self-ordering or digital menus. For staff, it means faster table turns and fewer logjams around the POS.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

JULY 5, 2022

In my last article I discussed how robots will transform our industry in a big way, but that is a few years off. In this article I will discuss the strategies that I have implemented with my clients across the country. The first question is, how do I give the quality service that our guests expect? Quality Service Above All.

Seating 468

Seating Training Customer Service Point of Sale 468

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Our customers have been very understanding of our slow service, our inconsistent staffing and fluctuating hours. Adjusting Hours and Customer Communication. Here’s the hint … Tell the customer. Table Service.

Customer Service 465

Customer Service Reservations Specials Training 465

Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. One notable development is the prevalence of QR codes. A recent Paysafe study with 200 U.S.

Mobile Ordering 419

Mobile Ordering Online Ordering Customer Service Customer Experience 419

Modern Restaurant Management

JANUARY 14, 2022

In mid-December, a story went viral on Twitter across the pond about a customer being refunded by a food delivery service after complaining that the “four milkshakes, a cheesecake and an ice cream” they had ordered from a Manchester restaurant were “too cold”, as reported by Manchester Evening News.

Online Ordering 546

Online Ordering Customer Service Website Management Food Order 546

Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. This was the top craving identified in the sixth wave of the Consumer Coronavirus Behavior research conducted by TheCustomer, Brand Keys, the New York-based brand loyalty and customer engagement consultancy, and Suzy, the on-demand research software platform.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

DECEMBER 21, 2023

Restaurant and bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance and cleaning service. This article is not a template. This article is not intended to give legal opinions or provide any kind of legal counsel. Invest in a drop safe.

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2024 Kitchen Safety Cash Management Insurance 474

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time. restaurants.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

OCTOBER 22, 2021

This article will explore seven tips on using Facebook Ads to increase your market share of customers. You might also decide to create a custom landing page for visitors from social media. For example, check out how Pizza Express has enticed customers to dine with them with its free dough balls advert.

Social Media 493

Social Media Advertising Events Customer Experience 493

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

OCTOBER 24, 2019

AI-driven technologies have been introduced in this sector after having carefully examined the customer behavior and their expectations over the years. According to an article by BBC, McDonald's is investing in an Artificial Intelligence start-up to help serve data-driven meal choices. Addressing this Disruption.

Technology 374

Technology Loyalty Program Customer Experience Food Supply 374

The Rail

NOVEMBER 1, 2024

In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space. They might also need to get used to different equipment or even a new style of service. Virtual reality (VR) technology makes this transition easier.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). This has resulted in under-ordering (and dissatisfied customers) or over-ordering (and increased waste). You can read our original article here (10). Conclusion.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. Prime Filet or 14 oz.

Pricing 442

Pricing Consumer Goods Training Small Business 442

Culinary Cues

DECEMBER 11, 2023

The conversation evolved around local news and gossip, and alcoholic beverages were reserved for bars scattered throughout the community. Full-service restaurants would later refer to this as a Table d’hote selection. But restaurants like The Blue Gentian, were full of happy, very content customers.

White Paper 411

White Paper Hospitality Fine Dining Reference 411

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

AUGUST 6, 2021

For the original article, click here. “As life returns to some semblance of normalcy and customers return to in-person dining, now is the time for restaurant owners to carefully review their coverage.” “This has led to increased parklets, food trucks and dining-to-go options for customers,” Howell noted.

Insurance 493

Insurance 2021 Guest Recovery Point of Sale 493

Goliath Consulting

JANUARY 11, 2021

One NRN article reported that more people are now “more mindful about how much and when they drink” (1). It is not a foregone conclusion that drinkers drink every time they visit a restaurant or bar.”. Is your restaurant considering a bar reorganization for the new year? They are comfortable deciding not to drink on occasion.

Beverage 348

Beverage 2021 Consumer Goods Sports 348

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Social Kitchen & Craft Bar: Giving Back to the Community.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

7 Shifts

DECEMBER 2, 2022

There is no question that two keys to success in the restaurant business are excellent food and great service. He makes the cheese by hand daily to deliver delicious food to his customer base. The name can be the reason you are chosen by customers and can be a device of brand loyalty. Other resources for starting a restaurant.

Social Media 390

Social Media Customer Experience Food Truck Back of House 390

Modern Restaurant Management

FEBRUARY 13, 2024

This article explores some considerations for updating three key sections of your FDD this season and why franchisors should focus on them. For example, if a brand has experienced consistent increases in annual sales volumes by year, it may want to present this information in a bar chart to visually show the upward climb.

Document 468

Document Franchise Franchising Point of Sale 468

Culinary Cues

AUGUST 19, 2023

Restaurants and bars portraying these influences began to pop up first on the east coast and gradually moving westward. Many only stayed in business for a few months, but some were able to weather the storm of the depression and carry-on serving thousands of customers every week, allowing them to stay afloat. That was about to evolve.

Hotels 416

Hotels Influencer Compost Recycling 416

Culinary Cues

APRIL 18, 2023

Guests will come for the food and the service, but they become raging fans of a restaurant with a story. The Union Oyster House in Boston is one of the oldest continuously operating restaurants in America – The Kennedy’s loved to dine there and some of our founding fathers enjoyed oysters at their oyster bar. A great story.

Food Truck 386

Food Truck Back of House Education Training 386

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. For full-service restaurants now, it’s about government restrictions.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

MARCH 25, 2020

Bacardi Limited launched #RaiseYourSpirits , an initiative to support bars and restaurants debilitated by the COVID-19 shutdown by pledging $3 Million USD in financial aid and other support to help the people on the frontlines of our industry during this unimaginable time. Customers have been really generous."

Online Ordering 289

Online Ordering Insurance Mobile Ordering Website Management 289

Modern Restaurant Management

DECEMBER 13, 2019

Direct Mail Marketing has been around just about as long as mailbox service to homes has been. Barring an apocalypse, there will always be direct mail. However, once soldiers started returning home from the war, home building became more common, giving direct marketers new customers. In fact, studies have proven it.

Email Marketing 364

Email Marketing Marketing Consumer Goods 2015 364

Modern Restaurant Management

JUNE 28, 2021

Similar to other states such as New York, Kentucky, Texas, Colorado and California, on May 5, 2021, the Georgia State Senate passed Bill 236, which offers an opportunity for restaurants and bar owners to generate more revenue through to-go orders. 236 allows food service establishments to now sell mixed drinks for off-premises consumption.

Employee Relations 329

Employee Relations Restaurant Law Customer Service Food Order 329

7 Shifts

MARCH 20, 2020

While your first concern should be for the health and safety of yourself, staff, customers, and loved ones right now, it would be a lie to say you’re not allowed to be worried about your restaurant during COVID-19. As of this article’s publication, more than 20 U.S. Don’t worry–we’re here to help. Dressing / sauce containers.

Delivery 366

Delivery Front of House Back of House Online Ordering 366

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. ” Just Salad Completes Financing Round.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

MARCH 19, 2020

I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. "The article isn’t a sales pitch, part of a drip campaign, or anything of the opportunistic nature," Justin Moreno said. "We’re

Seating 431

Seating Loyalty Program Small Business Email Marketing 431

Culinary Cues

OCTOBER 24, 2022

It is a menu change that tests a chef’s ability to understand the seasonality of harvest, the connection that menu items have with the concept of the restaurant, executive cost-effective items, push the kitchen crew to enhance their skills, and excite the customer. Your service staff members are on the front line. Are you up to it?

Seasonal Menu 346

Seasonal Menu Front of House Presentation Menu 346

The Rail

AUGUST 18, 2023

Despite having the best modern tools at your disposal, it's still hard to create a converting marketing funnel and increase brand awareness in an ideal customer. Content is especially important for bars and similar service establishments. What Are the Best Channels for Promoting Your Bar?

Bar 130

Bar Marketing Email Marketing Social Media 130