support customer-support 
Modern Restaurant Management
DECEMBER 6, 2024
We’ve seen firsthand how social media generates buzz—especially when our famous customers get involved. With GiftAMeal, customers can take a photo of their food or drink at any Health Nut, and for each photo shared, a meal is donated to someone in need.
Modern Restaurant Management
JANUARY 27, 2025
Understand the Basics of Tip Distribution Before creating or adjusting your tipping policy, understand the typical roles involved and how tips are usually distributed: Waitstaff: Often the primary recipients of tips as they interact directly with customers. kitchen staff, bartenders) significantly contribute to customer satisfaction.
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Modern Restaurant Management
MARCH 28, 2025
Below are five key approaches we at Groucho’s Deli have successfully implemented to attract and retain Gen Z customers. For example, we have partnered with the cause-marketing program GiftAMeal, which turns a customer engagement into real-world impact — every photo shared results in a donation to the local food bank.
Modern Restaurant Management
JANUARY 23, 2025
Balancing staff needs, customer expectations, and resource constraints can quickly overwhelm staff and management alike. Foster a positive work culture : A supportive team environment reduces workplace tension. Empower shift supervisors to address customer concerns in real time, freeing managers to focus on larger issues.
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Modern Restaurant Management
DECEMBER 12, 2024
With customers streaming in for festive gatherings, teams work harder than ever to keep up, often feeling the strain of long hours and packed schedules. However, it’s also a prime opportunity for owners to show appreciation and set a tone of support and camaraderie that extends beyond the holiday rush.
Modern Restaurant Management
NOVEMBER 22, 2024
Restaurant operators should have an ongoing dialogue with employees about where they need support during normal and lull periods, then proactively plan for how a busy period could impact those challenges. .’ The first step to hiring a successful crop of seasonal talent is to listen to the needs of full-time staff.
Speaker: Igli Laci, Strategic Finance Leader
Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage and financial stability!
Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation
By integrating these multifaceted approaches, participants will gain practical strategies and best practices to create a supportive work environment that fosters employee resilience, engagement, and overall job satisfaction.
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