2022 Customer Experience Innovation Marketing 
Modern Restaurant Management
DECEMBER 20, 2022
The restaurant industry once again proved its resilience in 2022 as it dealt with ongoing obstacles like inflation, supply chain, labor shortages and more. Restaurant owners will end 2022 with a sigh of relief after another tough year. "Restaurant "Restaurant owners will end 2022 with a sigh of relief after another tough year.
Modern Restaurant Management
FEBRUARY 1, 2022
Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide.
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Modern Restaurant Management
DECEMBER 14, 2021
While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. Some have even developed lucrative new business models that they will continue to apply and scale in 2022. From there, restaurants can build processes and inject innovation into this framework.
Modern Restaurant Management
FEBRUARY 1, 2022
More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.
Modern Restaurant Management
DECEMBER 21, 2021
As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). The recent turf war between Amazon and Visa in the UK and Australia gives us a glimpse at what might happen in 2022.
Modern Restaurant Management
DECEMBER 16, 2021
Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.
Modern Restaurant Management
JANUARY 12, 2022
To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers Fast is not fast enough.
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