Modern Restaurant Management

DECEMBER 21, 2021

z International Foodservice identified top trends expected to elevate the foodservice industry in 2022 and beyond. Across segments, operators were forced to rapidly adjust operations—initially to stay afloat and then ultimately succeed long term in this new industry environment.

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2022 2021 Innovation Customer Service 178

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes. Clinton Anderson, CEO, Fourth Enterprises.

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2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

MARCH 15, 2024

billion in sales in February 2022. 90 percent of restaurant operators are small businesses, competing for every dollar they earn. The Technology Many payment processors offer high-end technology many smaller restaurants aren’t equipped for. When choosing a processor, customer service must be a priority.

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Equipment Small Business Customer Service Pricing 192

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

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2024 Customer Experience Compost Loyalty Program 185

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Automation and artificial intelligence have opened up new horizons of efficiency for operators, who would be loath to give it all up. Improving the Employee Experience.

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2022 Hospitality Online Ordering Fast Casual 187

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. With the pandemic starting to ease in some parts of the country and lockdowns becoming a thing of the past (hopefully), 2022 brings some cautious optimism to the industry as businesses start to see light at the end of the tunnel.

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2022 Food Supply Entertainment Hospitality 148

Modern Restaurant Management

JUNE 13, 2022

In fact, when customer service workers feel the systems or tools they use simplify their day-to-day work, their productivity can increase by up to 20 percent. 2022 is the year for restaurant owners to assess their scheduling process and improve their employees’ shift experience. Improve Communication.

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2022 Communication Customer Experience Customer Service 216

Modern Restaurant Management

JULY 13, 2022

While there are budgetary differences between a chain restaurant vs an single location, investment in technology must be made in order to meet new customer expectations and ease the burden of staffing shortages. Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty.

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Franchise Franchising Operations Loyalty Program 209

Modern Restaurant Management

DECEMBER 15, 2023

percent more than in 2022. Those who provide a superlative experience to their diners. Keeping Up with the Holiday Rush Achieving that pinnacle is anything but easy, especially if staff can’t keep up with the crush of holiday customers. Who will capture the gold?

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Equipment Customer Experience 2023 Fast Casual 114

Modern Restaurant Management

JULY 27, 2022

“It is an extremely challenging time for the restaurant industry as restaurateurs grapple with the difficulty of operating within an uncertain post-pandemic sales environment while simultaneously combating historic levels of food inflation, labor shortages and ongoing supply-chain issues. “As a chef and as a customer.

2022 178

2022 Fast Casual Customer Service Food Safety 178

The Restaurant Times

MARCH 10, 2022

Now is the time for the industry players to come up with a plan to settle down the disorderliness triggered by the pandemic, which is where the restaurant operation manual comes in. However, the gradual easing of restrictions is likely to kick off the recovery in the year 2022. What Is A Restaurant Operation Manual?

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2022 Operations Customer Service Email Marketing 52

Focus POS

JANUARY 18, 2022

4 Ways to Upgrade Your Restaurant Technology in 2022. Intro: Now that the holiday season is over, it’s time to take stock of your restaurant’s equipment. They want the most out of their experience with as little effort as possible. Offer a new level of customer service by speeding up checkout times with mobile POS systems.

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2022 Technology Loyalty Program 2025 78

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency.

Loyalty Program 223

Loyalty Program Mobile Ordering Employee Relations Customer Experience 223

Perfect Daily Grind

JUNE 24, 2022

The event will include the Origin Trip Experience (held from 26 to 29 June), the Café Pergamino Barista Jam competition, and the Cold Brew Championship in partnership with Toddy. Coffee Roasters Guild announces Diedrich Roasters Scholarship programme for 2022 CRG Retreat. Specialty Coffee & Tea Asia 2022 expo held in Singapore.

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2022 2025 Events Café 135

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Read on for our key predictions to help operators get a leg up.

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Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

NOVEMBER 12, 2021

Imagine you operate a multi-site restaurant organization known for its elegant holiday dining and delicious catering. You’re approaching your busiest season, and more of your customers are planning gatherings and returning to their pre-pandemic spending levels. Maintaining Equipment. freezers, food warmers, fryers, etc.).

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Equipment Kitchen Safety Food Supply Food Safety 193

Modern Restaurant Management

MAY 9, 2022

In our April 2022 monthly industry impact report, QSR sales in the US are flat at 0.2 percent in Q1 2022 compared to the same quarter last year. And as we examine Q1 2022, we see that QSR performance continues to lag. In March 2022, traffic was down -8.5 percent in the first three months of 2022.

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2022 Loyalty Program Point of Sale 2021 185

Modern Restaurant Management

DECEMBER 29, 2022

Closures, supply chain problems, labor shortages, technology, and inflation are just a few of the challenges operators have faced in recent years. Guest experience is more important than ever as a likely recession increases competition for business. The immediate 2022 labor crunch has been extremely painful for operators.

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2023 Technology Back of House Customer Experience 209

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

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2024 2023 Food Order 2013 166

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

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Customer Experience Customer Service Consumer Goods 2022 140

Perfect Daily Grind

SEPTEMBER 16, 2022

Agnieszka Rojewska wins 2022 Polish Brewers Cup. Rojewska, who is a former World Barista Champion and the 2022 World Coffee in Good Spirits Champion, will represent Poland at this year’s World Brewers Cup in Melbourne, Australia from 27 to 30 September 2022. in 2022, despite 2.5% Tue, 13 Sep. Wed, 14 Sep.

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2022 Café Seminar 2023 139

Perfect Daily Grind

SEPTEMBER 7, 2022

In general, most coffee shops in airports are operated by larger chains, such as Starbucks, Costa Coffee, and Dunkin’. So, how can this change the consumer experience in airports? To find out more, I spoke with two coffee professionals who operate businesses in airports. How is the customer experience affected?

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Café Franchise Franchising Beverage 158

Perfect Daily Grind

OCTOBER 14, 2022

The Best of Thailand auction will be held on 17 November 2022. Fabian says he will work closely with ICO Executive Director Vanusia Nogueira to facilitate closer co-operation between the public and private sectors in the coffee industry. European Coffee Awards 2022 announces finalists. Blank Street Coffee expands presence in UK.

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2022 2023 Webinar Agriculture 121

Modern Restaurant Management

FEBRUARY 28, 2024

These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences. Whether it's the utilization of AI-driven analytics to elevate menu design or the precision of robotics transforming kitchen operations, a new era in dining is taking shape.

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Fast Casual Fine Dining Customer Service Casual 114

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

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2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

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Audits Kitchen Safety Mobile Ordering Customer Experience 181

Modern Restaurant Management

AUGUST 16, 2022

When I read that more than half of restaurant operators said it will be a year or more before business conditions return to normal, and they expect food, labor and occupancy costs to impact profit margins in 2022, it made me think. By 2002, my partner and I founded a second operation: Sea Dog Brewing Co., Yes and no.

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2002 Delivery Consumer Goods Food Order 193

Modern Restaurant Management

NOVEMBER 15, 2021

Here are three best practices that can help restaurant operators deliver the best results now and in the months and years ahead. Restaurant managers will need to identify and implement training solutions that accelerate onboarding and equip new employees to positively impact the bottom line as quickly as possible. trillion each year.

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Training Front of House Food Safety Back of House 189

Modern Restaurant Management

APRIL 4, 2024

Make Meaningful Environmental and/or Social Change – Ganzler guides companies to find leverage points for making change and setting parameters and targets to measure against, moving sustainability from vague promises to real, operational effectiveness. People become evangelical when they have a transformative experience.

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Sustainability Book Waste Food Supply 190

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

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2023 Guest Recovery Email Marketing Back of House 186

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

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2023 2024 Insurance Employee Relations 120

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

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Technology Front of House Online Ordering Back of House 166

Modern Restaurant Management

DECEMBER 22, 2022

Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. Restaurant operators know better than everyone that this current labor challenge is not going away. restaurants are operating with 2.8 What myths about increased automation/robotics are there still?

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2023 Front of House Back of House 2022 183

Modern Restaurant Management

JUNE 2, 2022

But some, such as the popularity of technology enabled dining experiences, are staying strong. As of the spring of 2022, 71 percent of consumers indicated they had used a mobile app to order food from a restaurant. Strengthen Customer Retention. Strengthen Customer Retention. What does this mean for restaurants today?

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Mobile Ordering Front of House Back of House Consumer Goods 185

Modern Restaurant Management

JUNE 23, 2022

Fast forward to 2022. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied. Digitized food safety checklists provide a real-time view into compliance across the store for both store operators as well as corporate headquarters.

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Food Food Safety Front of House Fast Casual 186

Perfect Daily Grind

JANUARY 3, 2023

In the last few months, roastery operation costs have increased significantly,” he says. According to research from Deloitte published in October, some 30% of UK consumers are spending less money – up from 21% at the start of 2022. Purchasing equipment and machinery is often the first – and biggest – upfront cost,” he says.

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Equipment Transportation Sustainability Technology 162

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. With the continued uncertainty of the current macroeconomic climate, brands must find ways to reduce marketing spend while driving more value from their customer base.

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Loyalty Program Merchandise Mobile Ordering Fast Casual 183