Modern Restaurant Management

DECEMBER 21, 2021

z International Foodservice identified top trends expected to elevate the foodservice industry in 2022 and beyond. Some of those quick-adapts will continue to shape foodservice as we head into 2022. In order to set themselves apart, operators will need to find ways to connect to their customers on an emotional level.

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2022 2021 Innovation Customer Service 180

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

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2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). The recent turf war between Amazon and Visa in the UK and Australia gives us a glimpse at what might happen in 2022.

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2022 Hospitality Brewery Mobile Ordering 197

Modern Restaurant Management

MARCH 15, 2024

billion in sales in February 2022. The Technology Many payment processors offer high-end technology many smaller restaurants aren’t equipped for. The equipment can be expensive for a restaurant just getting started, but leasing a terminal can cost more in the long run, as many processors establish a small monthly leasing fee.

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Equipment Small Business Customer Service Pricing 196

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Improving the Employee Experience. The good news is that operators are responding with the right tech to address both of these issues at the same time. Doing More with Less.

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2022 Hospitality Online Ordering Customer Experience 194

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. With the pandemic starting to ease in some parts of the country and lockdowns becoming a thing of the past (hopefully), 2022 brings some cautious optimism to the industry as businesses start to see light at the end of the tunnel.

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2022 Food Supply Entertainment Hospitality 148

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

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2024 Customer Experience Compost Loyalty Program 189

Focus POS

JANUARY 18, 2022

4 Ways to Upgrade Your Restaurant Technology in 2022. Intro: Now that the holiday season is over, it’s time to take stock of your restaurant’s equipment. They want the most out of their experience with as little effort as possible. Offer a new level of customer service by speeding up checkout times with mobile POS systems.

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2022 Technology Loyalty Program 2025 78

Modern Restaurant Management

DECEMBER 15, 2023

percent more than in 2022. Those who provide a superlative experience to their diners. Keeping Up with the Holiday Rush Achieving that pinnacle is anything but easy, especially if staff can’t keep up with the crush of holiday customers. Who will capture the gold?

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Equipment Customer Experience Fast Casual 2023 117

Modern Restaurant Management

JULY 27, 2022

These regulations vary by state and restaurant owners should be sure they are aware of their state’s policy before adding service fees to customer tickets.” “As a chef and as a customer. I tend to see things a little different from any other guest or customer that has not ever been in the industry.

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2022 Fast Casual Customer Service Food Safety 180

Perfect Daily Grind

JUNE 24, 2022

The event will include the Origin Trip Experience (held from 26 to 29 June), the Café Pergamino Barista Jam competition, and the Cold Brew Championship in partnership with Toddy. Coffee Roasters Guild announces Diedrich Roasters Scholarship programme for 2022 CRG Retreat. Specialty Coffee & Tea Asia 2022 expo held in Singapore.

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2022 2025 Events Café 135

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency.

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Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

NOVEMBER 12, 2021

You’re approaching your busiest season, and more of your customers are planning gatherings and returning to their pre-pandemic spending levels. You’re also hostage to other rising costs and supply chain delays, and want to deliver the experiences your diners expect, now and into 2022. Maintaining Equipment.

Equipment 197

Equipment Kitchen Safety Food Supply Food Safety 197

Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Key 2022 Trends. Labor Shortages. Tech Advancements. Order Throttling.

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Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

MAY 9, 2022

In our April 2022 monthly industry impact report, QSR sales in the US are flat at 0.2 percent in Q1 2022 compared to the same quarter last year. And as we examine Q1 2022, we see that QSR performance continues to lag. In March 2022, traffic was down -8.5 percent in the first three months of 2022.

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2022 Loyalty Program Point of Sale 2021 189

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. 10,608 restaurants opened across the US, about 6 percent more than in 2022. million Instagram followers.

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2024 2023 Food Order 2013 189

Modern Restaurant Management

DECEMBER 29, 2022

Guest experience is more important than ever as a likely recession increases competition for business. The immediate 2022 labor crunch has been extremely painful for operators. An increasing number of brands are launching apps, and incentivizing customers to order through them.

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2023 Technology Back of House Customer Experience 212

Modern Restaurant Management

JUNE 2, 2022

But some, such as the popularity of technology enabled dining experiences, are staying strong. As of the spring of 2022, 71 percent of consumers indicated they had used a mobile app to order food from a restaurant. Strengthen Customer Retention. Strengthen Customer Retention. What does this mean for restaurants today?

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Mobile Ordering Front of House Back of House Consumer Goods 189

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. With the continued uncertainty of the current macroeconomic climate, brands must find ways to reduce marketing spend while driving more value from their customer base.

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Loyalty Program Merchandise Mobile Ordering Fast Casual 188

Modern Restaurant Management

APRIL 16, 2024

Responding to your customer reviews is essential to boosting multi-location businesses’ online reputations and increasing customer loyalty. We live in an attention economy and your customers are interacting with you on more than just review platforms and in your stores. By asking AI, “Do customers like the new dressing?”

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Social Media Loyalty Program Online Ordering Customer Service 110

The Restaurant Times

MARCH 10, 2022

However, the gradual easing of restrictions is likely to kick off the recovery in the year 2022. A manual may not be the most exciting piece you will ever write, but it is essential if you intend to offer consistent quality and customer delight over time. Importance Of Restaurant Operation Manual In 2022.

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2022 Operations Customer Service Email Marketing 52

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JUNE 23, 2022

Fast forward to 2022. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied. Digitizing task checklists has enabled restaurant employees to spend less time on manual, “pen-and-paper” task-tracking, and more time focusing on customers.

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Food Food Safety Front of House Fast Casual 189

Perfect Daily Grind

JANUARY 3, 2023

According to research from Deloitte published in October, some 30% of UK consumers are spending less money – up from 21% at the start of 2022. There are many business costs which roasters need to consider – including equipment, rent, energy bills, shipping and transportation, and more. Breaking down the costs of roasting.

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Equipment Transportation Sustainability Technology 162

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

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Audits Kitchen Safety Mobile Ordering Customer Experience 187

Modern Restaurant Management

NOVEMBER 15, 2021

Restaurant managers will need to identify and implement training solutions that accelerate onboarding and equip new employees to positively impact the bottom line as quickly as possible. Restaurants that rethink old practices and embrace new tools are poised to thrive in 2022 and beyond.

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Training Front of House Food Safety Back of House 195

Modern Restaurant Management

AUGUST 16, 2022

When I read that more than half of restaurant operators said it will be a year or more before business conditions return to normal, and they expect food, labor and occupancy costs to impact profit margins in 2022, it made me think. Too many business leaders experience a kind of tunnel vision that prevents them from seeing new opportunities.

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2002 Delivery Consumer Goods Food Order 197

Modern Restaurant Management

APRIL 12, 2022

Revenue Management Solutions just released its Q1 2022 consumer sentiment survey, and it appears the industry’s concerns have moved beyond the pandemic. As we enter Q2 2022, it’s a different view. Just three months ago, when asked “ what is causing dissatisfaction from the QSR experience?

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Pricing Fast Casual 2021 2022 189

Modern Restaurant Management

FEBRUARY 28, 2024

These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences. Despite the challenges each sector may face, the end goal remains the same – to create a dining experience that resonates with patrons long after they’ve left the table.

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Fast Casual Fine Dining Customer Service Casual 117

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

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Technology Front of House Online Ordering Back of House 167

ChefMod

OCTOBER 20, 2021

Pundits predict a surging demand in consumption in 2022 but also shrinking corporate pool as most people work from home. Pundits predict a surging demand in consumption in 2022 but also shrinking corporate pool as most people work from home. If a customer cancels, your system can automatically update and adjust the inventory amount.

Catering 52

Catering 2022 Pricing Food Supply 52

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

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2023 2024 Insurance Employee Relations 123

Modern Restaurant Management

MARCH 1, 2023

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

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Front of House BOH Back of House 2023 171

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

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Customer Service 2022 Food Order Delivery 237

Restaurant365

FEBRUARY 15, 2022

If your forecasts are off and you understaff or under order inventory, it negatively impacts the guest experience, and ultimately the bottom line when you lose business as a result, or your managers are forced to comp meals to compensate for poor service. And the same goes for labor. Using a labor matrix from your forecast for scheduling.

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2022 Point of Sale Inventory Events 78

Perfect Daily Grind

MAY 20, 2022

JDE Peet’s to responsibly source 80% of coffee by end of 2022. Events coordinator Italian Exhibition Group reports 2022 first quarter revenue of €38 million (US $40 million). Brazil’s 2022 coffee production estimated to be 55.7 Production of robusta in the Amazon is estimated to increase 10% in 2022.

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2022 Events Recycling Café 129