Modern Restaurant Management

APRIL 25, 2025

With big-box retailers closing up shop, more than 140 million square feet of desirable retail space has become available, presenting the opportunity for restaurants such as fast-casual concepts to expand their businesses. It's the mass market lifestyle shift over the last 5-10 years that really fuels this.

Fast Casual 221

Fast Casual Casual Retail Food Supply 221

Modern Restaurant Management

MAY 23, 2025

retailers experiencing third-party data breaches in the past year and the average breach costing $3.48 million , retail and hospitality remain prime targets for cyberattacks. Train the team and roll out. Roll out the protection and update apps and firmware regularly. With 97 percent of top U.S.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

MAY 23, 2025

This way, when the POS vendor pushes out a software update to their restaurant network, they’re also unknowingly pushing out malware. For personalized support, you can collaborate with niche industry groups, such as RH-ISAC , the global cybersecurity community created specifically for retail and hospitality organizations.

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

Modern Restaurant Management

FEBRUARY 17, 2020

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. So what can restaurants do to differentiate themselves and get customers excited about going out to eat? Unique and Complementary Experiences.

Customer Experience 495

Customer Experience Front of House Back of House Consumer Goods 495

Modern Restaurant Management

MAY 30, 2025

Take Amazon, for example. In many cases, they’ve basically taken people out of the equation almost entirely. But mass-merchant online retailers like Amazon can pull this off because that’s the type of market they’re in. The reality is, the type of business you operate has a larger bearing here.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "In retail and restaurants, everyone is fighting for the same shrinking pool of frontline labor.

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

APRIL 21, 2021

It’s no secret that people love eating out, with data from YouGov showing that in January 2020, 65 percent of people bought food from a restaurant at least once a fortnight. So, if you are thinking of investing in a restaurant franchise, you should be buoyed by the fact that there will be pent-up demand for eating out.

Franchising 493

Franchising Franchise Government Retail 493

Modern Restaurant Management

MAY 12, 2022

One option is to develop and manufacture products that can be used and sold in the restaurant as well as in retail outlets. The first step, of course, is figuring out what you want to sell. Once you know what your product is, cost out the recipe as you currently make it. Next comes figuring out how much to make.

Retail 450

Retail Certification Seasonal Menu Insurance 450

Modern Restaurant Management

MAY 5, 2021

In CGA’s latest COVID-19 Impact study, it was found that 62 percent of American consumers had been out to Bars/Restaurants since their local market re-opened. In fact, 62 percent of adults reported having shopped at a brand, retailer or restaurant for the first time in the past year due to a coupon or discount.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

APRIL 9, 2021

In businesses with high turnover – think, food or retail – managers spend a good portion of their time on hiring. Food and retail hiring in particular move extremely quickly and the market is competitive. From the moment a candidate submits their interest, how quickly does it take for them to accept a job offer?

Hiring 474

Hiring Management Management Retail 474

Modern Restaurant Management

OCTOBER 9, 2020

And then, beginning in early March, the bottom fell out. By the end of the month, nationwide retail walk-ins were at a paltry 27.1 As word of the virus spread in early March, the precipitous drops in retail traffic started before any stay-at-home orders were issued. percent of the previous year’s figures.

Online Ordering 474

Online Ordering Email Marketing Social Media Retail 474

Modern Restaurant Management

JUNE 10, 2021

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. The battle over data flow and user engagement began playing out once third-party listings portals and aggregators grew in popularity.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

SEPTEMBER 28, 2021

From site selection, to building out a space to a brand or proprietor’s specifications, starting at square one when opening a restaurant means navigating a long and often arduous journey. For creative and capable landlords, it’s a great way to get an attractive paying tenant into a vacant space relatively quickly.

Dine-in 529

Dine-in Retail Consumer Goods Innovation 529

Modern Restaurant Management

MARCH 31, 2020

Cybersecurity for restaurants is more important than ever because IT is an increasingly important part of both the restaurant sector and of retail more generally. Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

DECEMBER 17, 2024

For instance, at GoTo Foods, we’re taking a “four-wall” strategic approach, where our brands offer personalized messages and tailored experiences for customers within physical locations, creating a cohesive, omnichannel connection that extends beyond digital touchpoints.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. With the Marketing Rule of 7 , it takes an average of seven interactions with a brand before a purchase takes place.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

MAY 30, 2025

The Food Access and Retail Expansion Fund (FARE Fund) is paid for by the American Rescue Plan Act. Among the highlights: AI meets appetite : As AI becomes more mainstream, 52 percent of diners are open to taking AI recommendations from restaurants or apps based on their past orders.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

NOVEMBER 8, 2022

Even if the company has a more formal training program, the process can still get short shrift as the demands of serving customers take precedence over reinforcing training. Being thoughtful in the hiring processes and taking the time to find the right person. While retail workers comprise nine percent of the U.S.

Management 504

Management Management Food Safety Hiring 504

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. Restaurants have been pivoting to reach and serve customers in new ways, and retailers have been seeing the lines blur between brick and mortar and e-commerce.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

APRIL 9, 2020

Why did you decide to take Pure Green the franchise route? With Pure Green, we’ve created a retail model that’s easily adaptable for franchisees. And, our wholesale division sells our cold pressed juice to franchisees for less than the cost it takes to make them. Partnering with franchisees across the U.S.

Franchising 468

Franchising Franchise 2014 2016 468

Modern Restaurant Management

JULY 31, 2020

Anyone who has worked the back of the house at a popular restaurant knows how chaotic the kitchen can feel during a restaurant “rush” hour—knives, spoons, and spatulas being swung around, glassware flying, line cooks and sous chefs furiously plating food and sending it out. We have to eat, after all.

Retail 443

Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

JANUARY 31, 2025

Year of Experimentation Square released early insights from its forthcoming annual Future of Commerce report, providing a unique look at the restaurant, retail and beauty industries across the US, Canada, UK, and Australia. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 3, 2023

Consumers want restaurant experiences : 84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up. Retail foodservice, specifically convenience store foodservice traffic, was a growth area for the industry. The breakfast and A.M.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

JULY 2, 2020

Those slow adopters had to act quickly to build out or expand capabilities to meet customer demand. But the elastic and nimble mindset that comes with rapid adaptation can often mean cybersecurity takes a backseat. The reality is that many operational responses to COVID-19 did not fully take cybersecurity into account.

Customer Service 598

Customer Service Customer Experience Technology Dine-in 598

Modern Restaurant Management

DECEMBER 9, 2021

As many as one-third of all retail and food service workers receive less than one-week’s notice of their work schedule. food and retail workers said they would prefer a more stable and predictable schedule in a survey by The Shift Project. Replace Just-in-Time Scheduling with Predictive Scheduling. And 75 percent of U.S.

Customer Service 547

Customer Service Retail Food Safety 2021 547

Modern Restaurant Management

APRIL 21, 2020

As reported every day in the news, kitchens across the country are shuttering often with inventory on hand and retailers cannot stock their shelves fast enough to meet consumer demand as panic-buying abounds. Labeling on Packaged Food Sold by Restaurants and Food Manufacturing Facilities. Menu Labeling Requirements.

Menu 412

Menu Allergens Document Food 412

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. Customers want entirely personalized shopping experiences from retail to dining. Rethink Rewards.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

MAY 20, 2020

Long-term success will depend on re-envisioning traditional concepts and strategic development of new operational practices that integrate practical social distancing protocols with more permanent delivery/take-out platforms. Take-out and delivery sales were slow to get started early on in the initial pandemic shutdowns.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

MARCH 10, 2020

.” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. That being said, we have been starting to plan responsibly for impacts in Europe, where we see food retail starting to be affected, “ he continued.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

DECEMBER 11, 2020

According to Deloitte , holiday retail sales this year should rise between one and 1.5 With the recent stay-at-home orders and kids out of school soon, more and more people will be home consuming content. PR efforts are an excellent way to take advantage of the increase in online sales. Stay at the Top of Search Engines.

Social Media 539

Social Media Consumer Goods Online Ordering Blog 539

Modern Restaurant Management

JUNE 28, 2023

Within the past year, over half of consumers have encountered tip screens at businesses that hadn’t previously asked for tips, like retail stores, gas stations, and even ticket counters. The majority of our survey respondents feel motivated to tip out of a desire to support workers.

Customer Service 450

Customer Service Mobile Ordering 2023 Customer Experience 450

Modern Restaurant Management

FEBRUARY 15, 2021

Future restaurateurs stare out the classroom window dreaming about what life will be like when they are released from their academic prison. But it would take another book to cover how academia fails to address these unique characteristics and nurture these future “single task” nonconformists.

Management 448

Management Management Point of Sale Seasonal Menu 448

Modern Restaurant Management

SEPTEMBER 15, 2021

Retailers are having a tougher time each month, as well. 89 percent of Canadians are looking forward to eating out with friends and family, with 64 percent going so far as to say that dining out will be an important part of their lifestyle post-pandemic. ” Food Retailing Report. ” Attracting New Diners.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

MARCH 9, 2022

Approximately 45 percent of all fruits and vegetables , 35 percent of seafood, 30 percent of cereals, and 20 percent of meat and dairy products are wasted by suppliers, retailers, and consumers each year. Food takes up more space in US landfills than anything else. Upgrade inventory and ordering systems with the latest technology.

Waste 539

Waste Compost Food Recycling 539

Modern Restaurant Management

DECEMBER 18, 2024

. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. The restaurant sector is poised for a seismic shift as AI integration takes center stage. – Sharon Olson.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 15, 2020

As more restaurants focus their undivided attention on their off-premise offerings and guests adapt their consumption to this new environment, plus some of the government relief measures take effect, some small improvements may lie ahead.” Two-thirds (66 percent) of consumers say they have ordered take-out/delivery in the past 2 weeks.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. Consumer Spending on Dining Out.

2020 481

2020 Influencer Point of Sale Food Safety 481