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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Customer service is at the core of innovation and good business practices. Customer service is at the core of innovation and good business practices. Customer service drives the hospitality industry forward.

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Podcast 16: Digital Innovation & Leadership in Hospitality Management

Ken Burgin

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.


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Hospitality Education’s Role in Technology, Innovation and Evolution


Hospitality Education’s Role in Technology, Innovation and Evolution" on Spreaker. Today’s podcast is in memory of Dr. Pat Moreo, a leading hospitality educator - dedicated to a lifetime of service to our industry. Listen to "11. Both schools are leading educational institutions and are ones where “Dr.

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9 Important Hospitality Sales and Marketing Tips

Social Hospitality

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. From 2009 to 2017, gross bookings in U.S. Create Special Offers for Customers.

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How Thoughtful Innovation Is Helping Restaurants


SpotOn was named by Fast Company as one of the most innovative companies in 2024, joining past winners like OpenAI, AirBnB, and Microsoft. Listed as number 9 in the dining category by Fast Company , SpotOn was recognized for its continuous innovation with products like Seat & Send and Marketing Assist.

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Case study: Labor-Saving Ingredients Aid Innovation

Restaurant Business

The constraints of today’s labor environment can put a freeze on innovation, as the need for consistency and speed of service can outweigh creativity and differentiation. based Margaritaville Hospitality, founded by the legendary Jimmy Buffett. For Kempsey, Barilla Frozen is a solution that fuels innovation.

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The Evolution of Hospitality: From Ancient Traditions to Modern Day Experiences and the Many Innovations Along the Way

Gecko Hospitality

In fact, the concept of hospitality is extremely old and is mentioned in writings dating back to Ancient Greece and Rome. The thought then was that hospitality to strangers was necessary to their religious well-being and in others. Some also believed that being hospitable would satisfy their own superstitious fears.