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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Customer service is at the core of innovation and good business practices. Customer service is at the core of innovation and good business practices. Unique socio-economic shifts also dictate the course of the market.

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Revolutionizing Guest Ordering: Embracing Self-Service Kiosks and Mobile Ordering

OneDine

Traditional methods of ordering at restaurants are undergoing a remarkable transformation, ushering in the era of self-service kiosks and mobile ordering solutions. In today’s rapidly evolving dining landscape, the integration of cutting-edge technology has become a pivotal factor in enhancing the guest experience.

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Focus POS Releases FocusON Mobile Order and Payment Solution

Focus POS

San Antonio, TX — February 26, 2020 — Focus POS, a leading provider of restaurant point of sale software, has just released its innovative FocusON mobile order and mobile payment app. FocusON is a mobile app that allows business owners to access point of sale functionalities from anywhere.

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Contactless Dining: Exploring the Intersection of Hospitality and Technology

Modern Restaurant Management

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

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2022 Predictions: A Look at What Awaits Hospitality Tech Next Year (and Beyond)

Modern Restaurant Management

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

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Beyond the Plate: Evolution and Exploration in the 2024 Restaurant Scene

Modern Restaurant Management

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

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How Technology Is Transforming Restaurant Checkouts

Modern Restaurant Management

Next Gen Mobile Payments Now diners have become used to contactless payments, mobile payment options have gained traction in the hospitality industry, and mobile payments in Europe are expected to reach 1.1 Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology.