5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. To do that, you have to be innovative and adopt new as well as tried-and-tested solutions into your operation. It’s important to implement innovative solutions if you want to preserve and grow your brand.

Why Innovative Dining Experiences Are Driven by Facility Management Technology

Modern Restaurant Management

In response, 37 percent of restaurants are offering online ordering and 32 percent accept mobile payments. Here are some more types of FM technology that will help drive an innovative dining experience. Equipment Operations innovative dining fm technology facilties management

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Innovative Technology Allowed Emerging Canadian Franchise to Expand Into US

Modern Restaurant Management

Now, with consumer behavior increasingly shifting toward intuitive and automated restaurant experiences, Canadian brands are faced with the need for the support, flexibility and efficiency of the right technology suite in order to confidently and successfully expand into the U.S. While U.S.

Why An Online Ordering System Is The Key To Increasing Restaurant Sales

The Restaurant Times

From placing orders by phone to directly ordering via apps, ordering from restaurants has undergone a revolutionary shift, especially post COVID-19. In the pre-COVID times, online ordering was used to compliment the dine-in services of restaurants.

Four Ways QSRs MUST Innovate to Outlast the Pandemic

Modern Restaurant Management

Extraordinary times always seem to lead to extraordinary innovations, and the restaurant industry is currently in the midst of perhaps the greatest time of upheaval, ever. Let’s take a look at four ways your QSR should innovate, that have already shown success elsewhere.

Focus POS Releases FocusON Mobile Order and Payment Solution

Focus POS

San Antonio, TX — February 26, 2020 — Focus POS, a leading provider of restaurant point of sale software, has just released its innovative FocusON mobile order and mobile payment app. New App from Focus POS Provides Focus When and Where You Need It.

Digitally Transforming the Restaurant Industry with No-Contact, Self-Ordering and Payment Technologies

Modern Restaurant Management

Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order.

Mobile: Delivery Guest Experiences

Foodable

hosted FoodTech21, a forum on the future technological advancements and innovative food cultivation for restaurant and hospitality businesses. This forum showcased thought leaders, brands, and innovators who are already shaping the next foodservice revolution.

Online Ordering: A Business Survival Guide

Deliverect

The Inception of Online Ordering. In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. And in today’s digital-first world, consumers want to order from anywhere, at any time.

3 Features of the Best Mobile Payment Solutions for Restaurants

Focus POS

With so many mobile payment solutions available, figuring out which option is the right fit can leave restaurant owners feeling stressed out and lost in the abyss of mobile payment options. Restaurateurs who don’t innovate may find themselves falling behind their competition. .

The Growth of Online Ordering and Food Delivery

Lavu

A Look into the Growth of Online Ordering and Food Delivery. Customers can now easily order food online and have it delivered to their homes within the shortest time possible. The numbers do not lie as the growth in online ordering and delivery of foods has grown tremendously.

How a Restaurant Employee Mobile App Keeps Millennial Restaurant Staff Engaged

Restaurant365

The new tool many restaurants are turning to, in order to improve employee retention and engage with today’s modern workforce? Overview of How Employee Mobile Apps Have Improved Restaurant Management. Ways Restaurant Mobile Apps Improve Engagement.

Technology Innovations to Build On

Foodable

Episode Takeaways: Contactless payments—in essence, mobile and online ordering—are key for growth. For long-term success, restaurants need to integrate technology that allows consumers to pay with their mobile device whether for takeout or fine dining.

Online Ordering Companies: How to Choose the Best Restaurant Online Ordering Solution

Focus POS

This increased demand for online ordering and delivery, paired with various social distancing regulations, caused a massive shift in the restaurant industry. Restaurateurs struggling to stay afloat without patrons in the dining room turned to online ordering to keep revenue trickling in.

How A Mobile POS System Can Expand Your Business

BNG Point of Sale

See Why Many Businesses Are Using Mobile POS Systems To Grow Their Business In 2020. Incorporating a mobile point of sale (POS) system into your small business is one of the best ways. What is a mobile POS system and why do I need one? Which mobile POS system should you choose?

First Robotic Mobile Restaurant and DoorDash’s Commissary Kitchen

Modern Restaurant Management

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch.

Online Ordering: A Business Survival Guide

Deliverect

The Inception of Online Ordering. In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. And in today’s digital-first world, consumers want to order from anywhere, at any time.

Menu Innovation and Technology Proving Instrumental In Navigating The Road To Success For Papa John’s

The Restaurant Times

In an exclusive conversation with The Restaurant Times , Mr. Tapan Vaidya, CEO of PJP Investment Group, discusses the new menu innovations and proactive steps taken by the group to enrich their customer experience.

How A Mobile POS System Can Expand Your Business

BNG Point of Sale

See Why Many Businesses Are Using Mobile POS Systems To Grow Their Business In 2020. Incorporating a mobile point of sale (POS) system into your small business is one of the best ways. What is a mobile POS system and why do I need one? Which mobile POS system should you choose?

5 Key Things to Remember When Implementing Restaurant Order Taking Software

The Restaurant Times

Since the outbreak of novel Coronavirus disease, order taking in the restaurant business has undergone a complete transformation. This article discusses how restaurant operators must invest in the right order taking software that ensures smooth operations and increases profitability. .

How to Find the Best Online Ordering System for Your Restaurant

ChowNow

If you haven’t started offering online ordering yet, you’re not alone. If you have online ordering at your restaurant but you’re still trying to figure out how to give your customers a superior experience without breaking the bank—well, you’re not alone there either. That said, it’s time for you to catch up and find the best online ordering system for your restaurant. What does the best online ordering system look like for you and your restaurant? Go mobile.

Robotics in the Food Industry

Goliath Consulting

Cracker Barrel has introduced its mobile app that allows customers to pay for their meals ahead of time. 10 The Flippy Robot is attached to the kitchen hood in order for it to move around while still managing the grill and fryer.

How Customer Loyalty Programs Can Supercharge Your Restaurant in 2021

Goliath Consulting

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Data showed that the average monthly amount of single loyalty program user spent on food orders in 2020 was almost double compared to a non-user.

How Customer Loyalty Programs Can Supercharge Your Restaurant in 2021

Goliath Consulting

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Data showed that the average monthly amount of single loyalty program user spent on food orders in 2020 was almost double compared to a non-user.

Fewer Seats, More Shelves: How Restaurants are Preparing for the Takeout Order Boom

LevelUp

Since 2014, online ordering for pickup and delivery has grown 300% faster than dine-in traffic. In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. Now, it is crucial that quick-serve and fast-casual restaurants offer the ability to order online. As takeout sales outpace dine-in sales, many restaurant brands are innovating to accommodate off-premise customers — or even prioritize them.

You Would Like Fries with That: Enabling the Next-Generation of Drive-Thru

Modern Restaurant Management

Social networks, mobile banking apps, chatbots, robo-readers, connected devices and even ride-sharing apps are all powered in one way or another by AI technology. They expect digital ordering options, on-demand choices and services that cater to their online lifestyle.

Four Industry Trends to Boost Your Restaurant Business

Modern Restaurant Management

But there are also some areas where innovation is needed. Approximately 38 percent of dining trips somehow involve the use of a mobile device, a Windstream Enterprise study found. For example, 20 percent of guests pre-order food before entering a restaurant.

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5 Ways Instagram Can Help Boost Restaurant Marketing

Social Hospitality

When you walk into a bakery and order a Triple Cheese Cheesecake, what is the first thing you do when it arrives? You should also consider adding call-to-action buttons which encourage users to call, get directions, or even order online. Instagram keeps innovating and introducing new, engaging features that brands should make the utmost use of. Customer Relations Dining Articles Marketing Mobile Restaurants Social Media Technology

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ChowNow For Restaurants: Your Top FAQs

ChowNow

When you’re researching online ordering providers like ChowNow for your restaurant, you’re bound to have questions. ChowNow builds restaurants their very own online ordering systems. They save 25% or more on every sale compared to commission-based online ordering services.

Building A Website Is Essential For Your Bakery Business. Here’s Why.

The Restaurant Times

With customers preferring to order from home, it is essential to create an online presence. Thus, it needs to be optimized from an SEO and mobile-first perspective so that it appears at the top of the results and is easy to navigate. To Facilitate Online Ordering And Payment.

Automated Kitchens: What to Know About This New Trend

Restaurant Engine

With this comes a focus on innovation and new technologies. How many times have you heard a customer say the meal they ordered last week was better than the one they ordered on another day? Restaurant Business WPN automated kitchens restaurant ordering

Restaurant Trends: Top Predictions for the Coming Decade

Modern Restaurant Management

Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment.

2019 106

5 Benefits of Online Marketing Over Traditional Restaurant Advertising

Next Restaurants

Be innovative to solve your problems and that of your customers. Even when times are tough, restauranteurs should be innovative and come up with creative ideas to promote their businesses. Over the years mobile marketing has become the preferred search tool for hungry diners.

Digital Solutions Keep Restaurant Doors Open

Modern Restaurant Management

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. By utilizing the Clover platform, they were able to leverage online ordering to keep their business open.

2021 192

3 Hottest Trends Every Restaurant Should Adopt in 2020

The Restaurant Group

The way most consumers have ordered their food has virtually been flipped upside down. 2020 will continue to see evolving trends of simplistic mobile means. App Ordering. One of the hottest emerging trends is mobile app ordering. Tap the menu and order your food. Application ordering has become such a huge part of a consumer’s arsenal, restaurants have had to change their entire sales strategies to accommodate the new sales channel.

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New Research Reveals Profit Opportunities in Your Online Menu

Modern Restaurant Management

Even before the recent COVID surges, new vaccine mandates and other restrictions, the analysts at Revenue Management Solutions advised their restaurant clients that online ordering was here to stay.

The Future of Restaurant Technology

Goliath Consulting

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Voice-based tech is fast growing and increasingly evolving the guest ordering experience. producer of such self-order kiosks (6).

Restaurant Management Software: Everything You Need To Know

The Restaurant Times

Restaurant operations, as we know them, are being totally upended by innovation and technology and when used correctly, restaurant management software is a sure-fire approach to assure a restaurant’s success. . They are sometimes viewed as little more than a mobile cashier.

Leading Restaurant CEOs’ Three Tips for Success During COVID-19

Modern Restaurant Management

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Implement Innovative Technology.

Top Drive-Thru Tech for Keeping Guests – and Employees – Happy

Modern Restaurant Management

When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. Importantly, employees are freed up to fulfill orders more quickly and accurately, allowing for increased speed of service.

6 Best Room Service Apps for Hotels (2021)

2ndKitchen

Between high costs of operating an on-site kitchen and the hospitality industry’s slow adoption of new room service ordering software – many hotels have given up on room service altogether. That restaurant prepares the orders and a courier picks up and delivers the order to the guest.

How Point of Sale Systems Software is Evolving

Focus POS

Here are some of the biggest developments: Mobility. As the world switches from analog to digital and from stationary to mobile, business is following suit. Mobile POS is being increasingly adopted by restauranteurs for its revenue- and productivity-boosting capabilities.

10 Top Restaurant Technologies To Evolve Your Business

7 Shifts

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur.