Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. Treat these people well, so they will treat your customers well.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. What's Lacking in the Dining Experience?

Leadership 193

Leadership Customer Service Customer Experience Technology 193

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Make Staff Training a Priority.

Hospitality 229

Hospitality Ordering Front of House Customer Experience 229

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

2024 197

2024 Food Supply Kitchen Safety Influencer 197

Modern Restaurant Management

APRIL 9, 2024

Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience. Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. A promising 71.6

Customer Experience 182

Customer Experience Customer Service Technology Inventory 182

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

Hospitality 204

Hospitality Technology Mobile Ordering Food Safety 204

Modern Restaurant Management

OCTOBER 29, 2019

We hear frequently how innovation is a mainstay for business survival and growth. Innovation helps restaurants stay competitive and those involved in operations and sourcing need to always be looking for the next thing that grabs attention, differentiates, and brings value to their patrons. Innovation Through Service.

Innovation 143

Innovation Menu Back of House Front of House 143

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

2022 193

2022 Hospitality Brewery Mobile Ordering 193

Open for Business

MAY 19, 2023

Hospitality trends are constantly shifting, and there’s only so much a restaurant owner can do to predict what’s coming next. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. Bar seating with light bites continues to be a hospitality trend.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more. Even today, the latest data from the U.S.

2024 198

2024 Customer Service Social Media Customer Experience 198

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 199

Leadership Small Business Cash Management Customer Experience 199

Goliath Consulting

OCTOBER 24, 2023

As we step into 2024, it’s time to explore the exciting and innovative trends that will dominate our glasses, mugs, and bottles. Some bartenders are adding CBD oil to their non-alcoholic cocktails to offer a unique twist and potential health benefits to their customers. Let’s redefine your digital dining experience.

2024 78

2024 Beverage Innovation Catering 78

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. These diverse skills and experiences have enabled him to have a holistic view of problems and solutions.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

MARCH 14, 2024

The days when the sommelier’s intuition, refined through years of experience and sensory development, solely guided wine selection are evolving. This shift from traditional expertise to technological innovation in wine selection is reflective of a broader transformation within event planning.

Events 184

Events Innovation Customer Experience Technology 184

Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. Remember, engagement is a two-way street.

Loyalty Program 180

Loyalty Program Franchise Franchising Social Media 180

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

MARCH 18, 2024

The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry. Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences.

2024 186

2024 Fast Casual Food Truck Allergens 186

Foodable

SEPTEMBER 15, 2020

The future of the restaurant and hospitality industry depends on two major categories of foodservice technology to advance: operations and next generation foods. hosted FoodTech21, a forum on the future technological advancements and innovative food cultivation for restaurant and hospitality businesses. Last month, Foodable.IO

Customer Experience 52

Customer Experience Food Safety Technology Events 52

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. However, food and service will always be at the heart of hospitality. The Customer 19.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. " – Andrew Glantz, GiftAMeal Founder/CEO Guest data is the key to driving hospitality at scale.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Evergreen

FEBRUARY 28, 2023

In the ever-evolving restaurant and bar industry, staying ahead of the competition requires innovative solutions that streamline operations, increase efficiency, and improve the customer experience.

POS 52

POS Hospitality Customer Experience Innovation 52

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 156

Hospitality Food Consumer Goods Point of Sale 156

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. Another option is to text a link to pay via SMS so that customers can complete transactions on their own devices. trillion by 2025.

Technology 199

Technology Mobile Ordering Consumer Goods 2025 199

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 120

2023 2024 Insurance Employee Relations 120

Sante

MARCH 31, 2020

Teaser: Many hospitality establishments team up to raise funds for staff during time of need. While the hospitality industry is suffering as a whole, restaurant owners maintain the potential to earn some income despite operating restrictions. Author(s): Stacey Sears.

Hospitality 100

Hospitality Front of House Back of House Innovation 100

Future Food

JUNE 4, 2020

Food & hospitality is open for business. The profound power of the anticipation and excitement these simple words hold is balanced by the weight of a new normal for food and hospitality operators. may well settle the time-honoured argument between whether it’s ‘the food’ or ‘the experience’ that dictates a truly memorable meal.

Hospitality 78

Hospitality Food Food Safety Customer Service 78

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Focus on Customer Experience and Personalization.

Customer Experience 212

Customer Experience Fine Dining Mobile Ordering Innovation 212

Modern Restaurant Management

SEPTEMBER 17, 2022

Beyond Basic Balancers : The team found many cocktails that were made using an innovative variety of methods or modifiers to balance the drink or add layers of flavor. In addition, bartenders are mixing sparkling wine of all styles and prices into their cocktails to add effervescence, crispness or sweetness to the experience.

Guest Recovery 186

Guest Recovery Consumer Goods Hotels Beverage 186

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

FEBRUARY 14, 2023

will create more job seekers in the restaurant/hospitality industry. It’s also wise to periodically offer live trainers who can explain details, share experiences, answer questions, and supplement online training. that the hospitality industry should leverage. Emulate innovative restaurant brands.

Food Safety 186

Food Safety Kitchen Safety Loyalty Program Employee Relations 186

7 Shifts

JUNE 27, 2022

Ghost kitchens could use a little more hospitality. It's hospitality. The biggest key to ghost kitchen success is defining your customer. “So So I think what's absolutely critical when thinking about ghost kitchens as a solution for your business is defining your customers. It's a story. And I felt that. That's a great.

Front of House 195

Front of House Food Supply Consumer Goods Customer Experience 195

QSR Automations

APRIL 17, 2024

In today’s dining landscape, it’s not just about serving great food; it’s about creating memorable experiences for guests. That’s where technology comes in, transforming the way restaurants operate and enhancing the overall guest experience. Join our blog list for monthly updates: Subscribe!

Technology 52

Technology Front of House Back of House Social Media 52

Modern Restaurant Management

JUNE 18, 2020

." Restaurants and the entire hospitality industry are at the forefront of this challenge. Even as lockdown restrictions are eased, it's likely to be a long time before the dining experience returns to anything resembling the previous norm. Innovation. Creativity.

Marketing 225

Marketing Social Media Email Marketing Innovation 225

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Restaurant owners agree, as nearly half of hospitality operators in the U.S. However, the chatbot needs to be set up with accurate and updated information to provide a seamless customer experience.

Dine-in 186

Dine-in Customer Service Customer Experience Inventory 186

Culinary Cues

AUGUST 28, 2020

Remember all of those exciting things that you did to draw customers in when business was great? HOSPITALITY FIRST. How do you make it come alive with hospitality? FIND WAYS TO MAINTAIN THE EXPERIENCE. Look around you – the restaurants that are open at some level are not focused on creating experiences anymore.

Social Media 436

Social Media Communication Loyalty Program Training 436

7 Shifts

JUNE 20, 2022

Without a physical restaurant that diners can experience, it can be hard to show it. When you don't have a brand that people already know about, finding customers isn't easy. The words “dark,” “ghost,” or “cloud,” may suggest hiding these concepts from customers. Stay present with customers. Don't hide behind the curtain.

Front of House 435

Front of House Food Truck Back of House Social Media 435