Aaron Allen & Associates

MARCH 29, 2024

In the dynamic landscape of the restaurant industry, one of the most critical challenges is striking a balance between offering innovative menu items and maintaining a simplified, navigable menu. Many restaurants had to trim their menus during COVID and haven’t had a chance yet to make updates or innovate on menu items. LTOs per week.

Innovation 52

Innovation Menu 2024 FOH 52

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more. Even today, the latest data from the U.S.

2024 203

2024 Customer Service Social Media Customer Experience 203

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 204

Leadership Small Business Cash Management Customer Experience 204

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

Hospitality 209

Hospitality Technology Mobile Ordering Food Safety 209

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

2022 197

2022 Hospitality Brewery Mobile Ordering 197

Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. Remember, engagement is a two-way street.

Loyalty Program 195

Loyalty Program Franchise Franchising Social Media 195

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Make Staff Training a Priority.

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  Upgrade your outdoor dining experience Summer is synonymous with outdoor dining. We can help.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Modern Restaurant Management

OCTOBER 29, 2019

We hear frequently how innovation is a mainstay for business survival and growth. Innovation helps restaurants stay competitive and those involved in operations and sourcing need to always be looking for the next thing that grabs attention, differentiates, and brings value to their patrons. Innovation Through Service.

Innovation 146

Innovation Menu Back of House Front of House 146

Open for Business

MAY 19, 2023

Hospitality trends are constantly shifting, and there’s only so much a restaurant owner can do to predict what’s coming next. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. Bar seating with light bites continues to be a hospitality trend.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. Another option is to text a link to pay via SMS so that customers can complete transactions on their own devices.

Technology 204

Technology Mobile Ordering Consumer Goods 2025 204

Modern Restaurant Management

MARCH 14, 2024

The days when the sommelier’s intuition, refined through years of experience and sensory development, solely guided wine selection are evolving. This shift from traditional expertise to technological innovation in wine selection is reflective of a broader transformation within event planning.

Events 189

Events Innovation Customer Experience Technology 189

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. " – Andrew Glantz, GiftAMeal Founder/CEO Guest data is the key to driving hospitality at scale.

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Aaron Allen & Associates

MAY 10, 2024

In an era where capital efficiency and strategic growth have never been more crucial, Real Estate Investment Trusts (REITs) emerge as pivotal players in transforming the real estate landscape of the hospitality industry. This shift can lead to better overall performance and customer satisfaction.

Hospitality 52

Hospitality Fast Casual Cash Management Hotels 52

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

Dine-in 190

Dine-in Customer Service Customer Experience Inventory 190

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. Trends are no longer limited to the cuisines on offer or the style of service. The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. These diverse skills and experiences have enabled him to have a holistic view of problems and solutions.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

2024 124

2024 Dietary Restrictions Customer Experience Customer Service 124

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 124

2023 2024 Insurance Employee Relations 124

QSR Automations

APRIL 29, 2024

In the fast-paced world of corporate hospitality, concessions, and quick service, the ability to efficiently manage high volumes of orders is paramount. Corporate Hospitality and Dining Imagine effortlessly handling a surge of orders while maintaining top-tier product quality; ConnectSmart® Kitchen makes this a reality.

Social Media 52

Social Media Demo Food Customer Service 52

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 184

Hospitality Food Consumer Goods Point of Sale 184

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Focus on Customer Experience and Personalization.

Customer Experience 216

Customer Experience Fine Dining Mobile Ordering Innovation 216

QSR Automations

MAY 2, 2024

In the dynamic world of hospitality, innovation isn’t just a buzzword; it’s what keeps the industry afloat. In this realm of precision, technology is a game-changer, it can revolutionize the way bars operate and enhance the customer experience.

Social Media 64

Social Media Front of House Innovation Technology 64

7 Shifts

JUNE 20, 2022

We chatted with some of those most experienced in the ghost kitchen game to find out some myths, best practices, and tips for success in this food service style. Without a physical restaurant that diners can experience, it can be hard to show it. When you don't have a brand that people already know about, finding customers isn't easy.

Front of House 435

Front of House Food Truck Back of House Social Media 435

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Foodable

SEPTEMBER 15, 2020

The future of the restaurant and hospitality industry depends on two major categories of foodservice technology to advance: operations and next generation foods. hosted FoodTech21, a forum on the future technological advancements and innovative food cultivation for restaurant and hospitality businesses. Last month, Foodable.IO

Customer Experience 52

Customer Experience Food Safety Technology Events 52

Future Food

JUNE 4, 2020

Food & hospitality is open for business. The profound power of the anticipation and excitement these simple words hold is balanced by the weight of a new normal for food and hospitality operators. may well settle the time-honoured argument between whether it’s ‘the food’ or ‘the experience’ that dictates a truly memorable meal.

Hospitality 78

Hospitality Food Food Safety Customer Service 78

The Restaurant Times

SEPTEMBER 3, 2021

Anmol Mehta, Managing Partner, Little Italy UAE, has over 8 years of experience in the hospitality industry. He has made a name for himself with his ‘can do’ attitude, extreme passion for customer service and creating innovative strategies for the restaurant industry. The customer. staff satisfaction. “We

Customer Service 52

Customer Service Website Management Customer Experience Hotels 52

Modern Restaurant Management

AUGUST 25, 2022

In the storm of the pandemic, restaurants were able to serve orders efficiently and maintain the best-possible experience — and customers loved it. The benefits of automation are two-fold for your existing and future employees and your customers.

Technology 190

Technology Mobile Ordering Social Media Customer Experience 190

Modern Restaurant Management

FEBRUARY 14, 2023

will create more job seekers in the restaurant/hospitality industry. It’s also wise to periodically offer live trainers who can explain details, share experiences, answer questions, and supplement online training. that the hospitality industry should leverage. Tech is essential to this effort.

Food Safety 190

Food Safety Kitchen Safety Loyalty Program Employee Relations 190

Modern Restaurant Management

SEPTEMBER 17, 2022

Beyond Basic Balancers : The team found many cocktails that were made using an innovative variety of methods or modifiers to balance the drink or add layers of flavor. In addition, bartenders are mixing sparkling wine of all styles and prices into their cocktails to add effervescence, crispness or sweetness to the experience.

Guest Recovery 190

Guest Recovery Consumer Goods Hotels Beverage 190

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences.

Training 180

Training Seasonal Menu Hiring Customer Experience 180

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

2022 198

2022 Food Supply Point of Sale Dietary Restrictions 198

7 Shifts

FEBRUARY 5, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Many services also allow you to add your recipes in and calculate actual food costs. If one guest is a big fan of martinis, having the data to let anyone on staff know can make for a special experience.

Social Media 370

Social Media Front of House Back of House Point of Sale 370