Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Open for Business

MAY 19, 2023

Hospitality trends are constantly shifting, and there’s only so much a restaurant owner can do to predict what’s coming next. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. Bar seating with light bites continues to be a hospitality trend.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Equipped with a mobile app, staff can review announcements, reach out to managers, and manage tasks wherever they are.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. " – Andrew Glantz, GiftAMeal Founder/CEO Guest data is the key to driving hospitality at scale.

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 124

2023 2024 Insurance Employee Relations 124

Modern Restaurant Management

AUGUST 25, 2022

Restaurants pivoted to contactless ordering with open arms for sanitary and social distancing purposes, and embraced digital platforms and apps that enabled streamlined delivery and curbside pickup. The benefits of automation are two-fold for your existing and future employees and your customers.

Technology 190

Technology Mobile Ordering Social Media Customer Experience 190

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Focus on Customer Experience and Personalization.

Customer Experience 216

Customer Experience Fine Dining Mobile Ordering Innovation 216

7 Shifts

SEPTEMBER 20, 2021

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. These diverse skills and experiences have enabled him to have a holistic view of problems and solutions.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

MARCH 22, 2022

Restaurant owners must develop new ways to work more efficiently and attract more customers. The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. Technology in the Restaurant Industry. Staff Shortages Due to the Pandemic.

Mobile Ordering 203

Mobile Ordering Social Media Online Ordering Customer Service 203

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 198

2023 Loyalty Program Mobile Ordering Customer Experience 198

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. This has left restaurants struggling to find and retain staff.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

JULY 28, 2021

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. In the past, both options have resulted in dissatisfaction for employees and customers.

Mobile Ordering 198

Mobile Ordering Online Ordering Retail Customer Experience 198

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

OCTOBER 18, 2021

” At Branded Strategic Hospitality, we heavily focused on early- and growth-stage technology in the restaurant and hospitality industries. These obstacles ultimately forced the spirits industry to focus on selling their beverages in an on-demand ordering capacity. In fact, The Distilled Spirits Council reported that U.S.

Loyalty Program 197

Loyalty Program Online Ordering Mobile Ordering Beverage 197

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 190

2021 Fast Casual Mobile Ordering Guest Recovery 190

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Squirrel Systems

MAY 22, 2020

Through this article we will look at a few interesting examples of how restaurants have transformed their take-out offerings to stay efficient during this period of reduced sales and satisfy customers through innovative technologies. Another important consideration is the formatting and quality of your menu.

Take-out 52

Take-out Innovation Food Safety Kitchen Safety 52

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

2022 198

2022 Food Supply Point of Sale Dietary Restrictions 198

Modern Restaurant Management

JULY 14, 2020

“White Castle is an industry innovator, and we take a great amount of pride in our history – never forgetting about the future ahead,” said Lisa Ingram, CEO of White Castle. Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

SpotOn

MAY 14, 2024

SpotOn, as one of the leading software and payment companies in the field, has become a favorite among managers, restaurant operators, and staff thanks to our personalized customer service, competitive money value, and range of tools designed to help any restaurant succeed. Customer service 4.3 SpotOn received a total score of 4.4

POS 52

POS Point of Sale Customer Service 2024 52

Open for Business

AUGUST 4, 2023

These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. But traditional rewards programs based on points or punch cards may not be enough to earn customer loyalty in 2023. Quick Links Why loyalty programs need an update What is next generation loyalty?

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

7 Shifts

JULY 16, 2021

Mobile Coffee Shops (Carts and Trucks). Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Coffeehouses. Drive-Thru Only. Animal Cafe. Research the Market. Don't stop there! Find the Right Location.

License 459

License Hiring Equipment Point of Sale 459

Kounta

JANUARY 9, 2020

The hospitality industry is fuelled by people’s obsession with food. This fixation has driven innovations like self-serve kiosks and kicked off fads like ramen burgers. Revenue for the hospitality industry will exceed $108 billion by the year 2023 — Bankwest, Future of Business. ‘Tap Tap and Go’ is just the beginning.

Hospitality 98

Hospitality Cash Management Influencer POS 98

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “The post-COVID dining experience will no doubt be different.

Mobile Ordering 198

Mobile Ordering Webinar Loyalty Program Online Ordering 198

ChefMod

MARCH 16, 2024

In the dynamic world of hospitality, managing finances efficiently is not just an option; it’s a necessity. This is where ChefMod steps in, revolutionizing the way the hospitality industry manages its finances with its latest feature. Jumpstart your Bookkeeping Effort But that’s not all.

Management 52

Management Management Mobile Ordering Demo 52

ChowNow

OCTOBER 19, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Modern Restaurant Management

FEBRUARY 1, 2022

Despite some gains, seven in ten operators across all major segments say their restaurant currently does not have enough employees to support customer demand and most operators expect their labor challenges to continue through next year. While the restaurant and foodservice industry added back 1.7M Roughly half of U.S.

2022 208

2022 2030 Food Supply Recruiting 208

ChowNow

OCTOBER 18, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 216

2022 Mobile Ordering Guest Recovery Point of Sale 216

Open for Business

APRIL 9, 2024

They also serve as brand advocates, spreading their positive experiences to friends and family. For example, suppose your loyalty program offers extra rewards for ordering a combo or specific add-ons. Many restaurants build this type of loyalty rewards program into their mobile apps to easily track transactions and dollars spent.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Apicbase

NOVEMBER 16, 2023

At the forefront of the UK’s culinary scene, Heavenly Desserts shines as a beacon of innovation. Founded in Derby, England, in 2008, this restaurant franchise skilfully navigates the challenge of blending traditional hospitality with a cutting-edge digital strategy. Adopting online ordering systems and a new mobile app.

Franchise 52

Franchise Franchising 2008 Mobile Ordering 52

Apicbase

NOVEMBER 16, 2023

At the forefront of the UK’s culinary scene, Heavenly Desserts shines as a beacon of innovation. Founded in Derby, England, in 2008, this restaurant franchise skilfully navigates the challenge of blending traditional hospitality with a cutting-edge digital strategy. Adopting online ordering systems and a new mobile app.

Franchise 52

Franchise Franchising 2008 Mobile Ordering 52

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. This change is now going to happen instantaneously.”

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Social Hospitality

SEPTEMBER 27, 2018

IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways. Other restaurants — especially in fast food — adopted mobile payments. Customers can order food and pay through an app or online service.

Take-out 186

Take-out Technology Mobile Ordering Customer Experience 186