Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come. Think paper straws versus plastic.

Fast Casual 391

Fast Casual Front of House Fine Dining Mobile Ordering 391

Modern Restaurant Management

APRIL 29, 2022

It is here to sustain, grow and be accepted on a larger scale. Consumers are now looking out for restaurants that provide a fully curated vegan meal that serves everything from starters to desserts. This has led fine-dine restaurants to change their existing food menus and offer completely plant-based food dishes.

Seasonal Menu 508

Seasonal Menu Beverage Sustainability Fine Dining 508

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

ChowNow

MAY 23, 2025

A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. Thats what you actually take home. You can pull in millions of dollars a year and still struggle to stay open if your costs are out of control. Without it, one bad month can wipe out three good ones.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

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2020 Influencer Point of Sale Food Safety 482

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

NOVEMBER 10, 2021

According to research, it is estimated that we spent over £23 billion over the summer months, and the majority of this will go on either staycationing or eating and drinking out. On the flip side, minications are where people take much more frequent, but shorter breaks around the UK. Sustainable Tourism Is on the Up.

Hospitality 444

Hospitality Tourism Sustainability Travel 444

7 Shifts

OCTOBER 28, 2024

For dining establishments that rely on in-person traffic, a simple way to track new customers is by asking them directly when they place an order or through digital receipts that prompt a brief survey. Instead of casting a wide net with generic ads, use targeted marketing to reach the people most likely to dine at your restaurant.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

EATER

MAY 21, 2025

But, until recently, the food served on most safari lodges featured European fine dining, British high tea, French pastries, grilled meats with imported sauces, and other relics of 19th-century European colonialism on the continent. Nomad Kuro A cozy dining space at Kuro Nomad. Makubi Safari Camp A dish at Makubi.

Outdoor 220

Outdoor Fine Dining Tourism Food Supply 220

The Rail

APRIL 10, 2025

According to a study from Delierect , 43% of restaurant diners say they are willing to pay more for sustainable dishes, and 68% believe restaurants should take active steps to reduce food waste. They expect restaurants to prove their claims and back up buzzwords like "local" and "sustainable" with verifiable facts.

Food Supply 130

Food Supply Social Media Sustainability Sourcing 130

ChowNow

APRIL 25, 2025

Every restaurant concept should be intentional about their branding, from food trucks and cafes to brunch spots and fine dininggreat branding is how your restaurant stands out and stays memorable. For example, if one of your core values is sustainability, that should show up in your sourcing, packaging, and messaging.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Modern Restaurant Management

FEBRUARY 4, 2022

Following are some of the major restaurant trends to watch out for in 2022. Menu variety plays a substantial role in every dining experience. Restaurant staples such as plastic straws, plastic cups, lids, or take-home bags have people asking why those things are necessary. Simplified Menus. Ghost Kitchens. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. Sustainability and healthy options rising in importance.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

ChowNow

MARCH 13, 2025

When all of these issues pile up, its clear: relying on multiple separate delivery platforms isnt sustainable. A centralized system syncs orders directly with the restaurants POS, cutting out the need for manual entry and reducing the risk of mistakes. Its about leveraging technology to take back control.

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Delivery Food Food Order Point of Sale 195

EATER

FEBRUARY 18, 2025

Maru The UNESCO-listed iconic Galle Fort houses a bunch of phenomenal dining spots, but Maru tops the list. After dinner, check out the adjoining bunkers, once used during the Sri Lankan civil war and now for impressive galleries. The fine dining venue, Il Mare, serves some of the best Italian food in the country.

Hotels 280

Hotels Seasonal Menu Back of House Small Business 280

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 16, 2020

What menu inspiration will chefs use as they create new and fine tune traditional favorites? Champagne Hand Wall: a wall with curtained squares with gloved hands holding out champagne (or another offering) for the guests to take as they walk up or by. The Greater Good, Sustainability and Local Sourcing.

Events 558

Events Catering 2020 Outdoor 558

Modern Restaurant Management

APRIL 20, 2023

Over the years, we’ve honed our collective design approach by testing and fine-tuning layout and operational requirements, equipment adjacencies and clearances, and the types of seating that work best for each location. We want the inherent richness of the materials and the craft it takes to put them together to read clearly.

Back of House 419

Back of House Design Fine Dining Customer Experience 419

Modern Restaurant Management

MARCH 3, 2023

Consumers want restaurant experiences : 84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up. For others, outdoor dining and alcohol-to-go are becoming table stakes. 69 percent of adults say they like the option to dine outside.

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2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

APRIL 15, 2020

As more restaurants focus their undivided attention on their off-premise offerings and guests adapt their consumption to this new environment, plus some of the government relief measures take effect, some small improvements may lie ahead.” Family dining was another segment that was hit hard, which includes many buffet-based concepts.

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

Modern Restaurant Management

SEPTEMBER 23, 2020

“During the period I was laid off due to COVID-19, there were several problems out of my control with my unemployment status leaving me in a difficult financial situation,” said Jessica Schiefele, long time Ruby Slipper bartender. She founded Virtus Wines International in 2008, dba Wheelhouse Libations, and The SIP Agency.

Serving 517

Serving White Paper Food Recycling 517

Culinary Cues

JUNE 14, 2022

There are many questions that people ask with regard to the restaurant industry, but two seem to really stand out in the post pandemic world: Why should I spend money in a restaurant? fell in the category of “fine dining”. There is a great deal of pent-up demand and restaurants are struggling to figure out how to gear up.

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Fine Dining Food Supply Customer Service Presentation 474

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. For Gen Z in particular, easy online ordering and the use of social media as a restaurant discovery tool have become the norm.

2025 221

2025 Loyalty Program 2024 Back of House 221

EATER

SEPTEMBER 11, 2024

Lille Allen Six chefs and restaurant owners from across the country explain why restaurants feel so expensive right now, and how they’re coping with high prices and customer complaints Dining out involves calculating the intangible: What is hospitality worth to you? Or maybe the answer just keeps shaking out in one direction.

Pricing 363

Pricing Back of House Food Order Front of House 363

ChowNow

FEBRUARY 28, 2025

Since 2014, online ordering has grown 300% faster than dine-in and now accounts for roughly 40% of restaurant sales. Phone orders are prone to human errormisheard items, incorrect addresses, and unclear special requests are all common issues with manual order taking. You keep more of your profits.

Online Ordering 195

Online Ordering Ordering Email Marketing Loyalty Program 195

Squirrel Systems

FEBRUARY 13, 2025

As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. From sustainable practices and health-conscious menus to tech-enhanced dining and global flavors, hotel and resort restaurants are adapting to meet the diverse needs of the modern traveler.

Hotels 94

Hotels 2025 Travel Dietary Restrictions 94

ChowNow

MARCH 14, 2025

Since 2014, these channels have grown 300% faster than dine-inand the trend isnt slowing down. Operators who ignore this opportunity risk losing significant revenue to their competitors while missing out on the chance to build a stronger connection with their customers. Make the check out process simple and easy.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

7 Shifts

JANUARY 23, 2020

As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Educate yourself on costs, hiring, and the market you are in before taking the leap. Are you opening a restaurant in 2020? Congrats! ??

2020 335

2020 Hiring Cash Management Education 335

Culinary Cues

FEBRUARY 25, 2020

We have predicted the demise of fine dining at least a dozen times in the past 25 years – is it really happening now? Americans are spending nearly 50% of their annual food budgets in restaurants and indications that this can continue to grow – is fine dining the right answer? Can they survive? government.

Fine Dining 410

Fine Dining Point of Sale Food Supply Education 410

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Yelp's Economic Impact Report. Diners are Ready, but Concerned.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 450

2020 Online Ordering Cash Management Customer Experience 450

Modern Restaurant Management

NOVEMBER 21, 2023

In recent years, the food service industry has witnessed a growing emphasis on sustainability and energy efficiency, making it imperative for restaurant owners and managers to seek out energy consumption curtailment strategies while ensuring a pleasant and comfortable atmosphere for their patrons and staff.

Equipment 294

Equipment Outdoor Sustainability Employee Relations 294

EATER

FEBRUARY 1, 2022

Telly Justice and Camille Lindsley are creating a blueprint for fine dining’s queer future with their upcoming New York City opening, HAGS The dining room at 163 First Avenue in New York’s East Village is barely big enough to fit two people standing side by side. You’re not going to be out here.’”.

Fine Dining 246

Fine Dining Front of House Dietary Restrictions Back of House 246

7 Shifts

DECEMBER 16, 2020

Here’s how they evolved their operations to sustain their business during the pandemic. Outdoor dining One way they evolved their operations was by taking advantage of San Francisco’s new shared spaces program to extend their dining outdoors in order to keep revenue up. Everybody wants their food at the same time of day.

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FOH Back of House Front of House Point of Sale 284

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” ” At 3,900-square-feet, the build out of AQUAlounge is projected at $5 million, and construction is scheduled to begin in February of 2020.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

EATER

MARCH 15, 2024

Alchemist For just $500K, you too can sign up for a fine dining experience in space In 1970, Gil Scott-Heron released “ Whitey On The Moon ,” a spoken-word poem juxtaposing America’s space race with the realities of Black poverty. “ The flight would take off from Florida in 2025.

Tourism 342

Tourism Fine Dining Education Customer Experience 342