Sante

APRIL 30, 2023

Over the past three years, something interesting occurred that was not predicted.

Reference 218

Reference Food Training Management 218

Crunchtime

MAY 1, 2023

John Zurovchak is a seasoned training executive specializing in corporate training, curriculum development, adult learning, and LMS administration. His experience spans prominent brands like Charlie's Village, Wendy's, WhatABurger, Popeye's, and most recently, Burger King. As Sr. Director, Ops Training, John effectively leverages his experience to optimize processes and improve programs.

Training 78

Training Specials Customer Experience 78

Modern Restaurant Management

MAY 4, 2023

A 10-percent discount for a local restaurant is of course appreciated, but when looking to grab the attention of new customers – offering free food via direct mail has proven to be a more effective strategy. Benefits of Freebies Everyone enjoys getting things for free. Whether it’s a side of fries, a bread basket, or a birthday dinner, the psychology of freebies is innate.

Loyalty Program 100

Loyalty Program Email Marketing Customer Service Customer Experience 100

7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. 37% of restaurant operators say employee retention and productivity is one of their priorities for 2023. One in five operators report reducing labor costs as one of their main goals. Given the circumstances, restaurants are looking for better ways to attract and retain good talent. The pandemic pushed a lot of people out of the industry.

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Hiring Training Management Management 195

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

Hospitality

Modern Restaurant Management

MAY 2, 2023

An audit can also be a powerful tool that can help you improve the financial health and profitabilit y of your restaurant. Conducting a successful one can help you figure out where your business could use a little improvement. By identifying any weak spots, you can make necessary adjustments that can set you up for long-term success. How to Conduct a Successful Restaurant Audit First, take stock of the following areas of your restaurant business: Cleaning and Sanitation It’s difficult to o

Audits 101

Audits Restaurant Law Food Safety Food Order 101

Restaurant Business

MAY 3, 2023

The restaurant industry has been revolutionized by developments in digital technology, which provides businesses new opportunities to increase efficiency and reach new customers. Increasing digitization over the past few years has transformed how restaurants manage guest experiences, operations, marketing and their supply chain. Restaurants have embraced these new digital tools to win new customers, build loyalty of existing customers, increase online visibility, streamline operations and increa

Food Supply 105

Food Supply Food Order Customer Service Delivery 105

The Eat Restaurant

MAY 4, 2023

In the modern age of digital marketing, Facebook marketing and ads have become one of the most popular methods for restaurants to promote their businesses and find more interested customers online. In fact, research shows that 3 out of 4 customers (72% of them) have used Facebook to decide on a restaurant to dine at.

Dine-in 88

Dine-in Marketing 88

Open for Business

MAY 2, 2023

Restaurant marketing attracts new customers, keeps regulars coming back, and sets one restaurant apart from the crowd. It’s more important than ever to make savvy marketing central to your business. In this complete guide to restaurant marketing, we’ll cover everything you need to know to take your restaurant to a new level of success. Quick links What is restaurant marketing?

Marketing 78

Marketing Social Media Email Marketing Dine-in 78

Modern Restaurant Management

MAY 3, 2023

Modernized Comfort Food, Low Waste Menus, and Mindful Proteins are among the trends identified inUnilever Food Solutions’ first-ever global foodservice trends report. To identify the trends, UFS gathered insights from 21 countries, 250 international UFS corporate chefs, 1600 chefs from independent and chain restaurants around the world and an analysis of more than 77,000 search keywords.

Menu 88

Menu Seasonal Menu Food Supply Food 88

Advertiser: Paycor

Discover the power of AI in recruitment with Paycor’s complete guide. Learn how to streamline your hiring process, increase interview pipeline, uncover candidates other tools miss, and save time. Get ready to revolutionize your talent acquisition strategy today!

Recruiting

Culinary Cues

MAY 3, 2023

It amazes me every time I visit a restaurant – the important things that we miss. With menus the focus is, and always has been, on the protein, the center of the plate. The biggest, the best quality, cooked to perfection, sourced from the finest ranch, grass fed, Angus, Wagyu, Kobe, Natural, Organic, and the list goes on and on. Where we fall short is in the details of that menu, the complements, the “tag along” ingredients.

Food Truck 443

Food Truck Menu Food Supply Café 443

7 Shifts

MAY 2, 2023

After Katie Button's flagship restaurant, Cúrate, closed during the pandemic shutdowns, she saw an opportunity. Along with her partner, Félix Meana, Button took a microscope to the structure of her business and how her team got paid. Katie joined us on the Pre-Shift podcast to go along that journey from paying sub-minimum wage to a living wage and tip sharing model, and all of the challenges and rewards that come with that.

Front of House 195

Front of House Restaurant Law Back of House Food Order 195

Crunchtime

MAY 5, 2023

From menu items and policies to customer preferences and even restaurant staff, restaurant operations are continuously evolving and shifting, and usually change in an instant. With the speed of change in the industry, restaurants constantly face a range of new challenges that make managing day-to-day profitability, brand standards, and the overall customer experience across locations more difficult than ever before.

2023 147

2023 Menu Customer Experience Leadership 147

Modern Restaurant Management

MAY 1, 2023

As the restaurant industry becomes more reliant on technology, the risk of cyber attacks is rising. Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

Insurance 187

Insurance POS Customer Experience Employee Relations 187

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Artificial Intelligence continues to dominate conversations around technology. The transformative potential for this technology is massive. Virtually no industry is siloed from the possibilities of artificial intelligence, including restaurants. All new technologies come with a degree of uncertainty. Considering AI’s disruptive potential, many in the restaurant industry have feelings ranging from curiosity to concern regarding what these advancements might mean for the workers powering restauran

White Paper

Culinary Cues

APRIL 30, 2023

Like many of you, I sat and watched, with great anticipation, the days of the NFL Draft. Who will my team be able to lasso and pull into the organization? What will they contribute? Will they help us drive all the way this year? I know that if they make it to the final roster, they will be positioned to make millions of dollars in pay and bonuses and if they live up to the hype – much, much more.

Seasonal Menu 367

Seasonal Menu Pricing Employee Relations Café 367

Perfect Daily Grind

APRIL 30, 2023

Over the past year or so, rising food prices and energy costs have been affecting many people around the world. In fact, in March 2023, the BBC reported that food prices had reached a 45-year high in the UK , with many other major coffee consuming countries also going through similar price increases. This is a major issue for both coffee businesses and consumers.

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Pricing Food Supply Food Order Beverage 161

Buzztime Business

MAY 3, 2023

Spoiler alert: Mom is going to have a very good Mother’s Day. To celebrate her special day, the average person will shell out a record $270 this year according to the National Retail Federation. With these 8 creative Mother’s Day promotions, you can win over Mom – and her spend-happy admirers. 1) Make Mother’s Day Eve Your Signature Holiday Mom deserves more than one day, right?

Seasonal Menu 88

Seasonal Menu Back of House Menu Specials 88

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. In this article, we’ll look at how payments technology has evolved over the last few years and became an important ally for restaurants that want to level up their customer experience a

Food Order 161

Food Order Mobile Ordering Online Ordering POS 161

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Running a restaurant is hard work, so it can be discouraging when you see how little of that work shows up in your bottom line. In our white paper “Maximizing Profits,” we show how you can improve your restaurant profit margins by implementing flexible technology. Because hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen to your guests faster.

White Paper

Culinary Cues

MAY 1, 2023

There are many reasons why I am so grateful for the decades I spent in front of a range. I could not think of a career more rewarding than being a cook and a chef. Those who are despondent or downright angry with the industry, and I know there are many, may not understand or appreciate my words, but I stand by them. One fact about the restaurant business stands out to me – something I have always appreciated: the kitchen is the great equalizer.

Front of House 388

Front of House Food Order Back of House Seasonal Menu 388

Perfect Daily Grind

MAY 1, 2023

For any successful consumer-facing business, building trust is key. Without this, you struggle to create long-term customer relationships and you can struggle to succeed. There are many reasons why building trust is essential, but perhaps the most crucial is that it increases brand loyalty. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people.

Customer Experience 139

Customer Experience Customer Service Consumer Goods Beverage 139

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. | Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. There was a time when your local McDonald’s was the ideal spot for a 6-year-old’s birthday party.

Food 111

Food Fast Casual Food Order Restaurant Law 111

Modern Restaurant Management

MAY 5, 2023

Cooking produces a number of effluents including grease, moisture, and smoke. A commercial kitchen exhaust system is designed to pull effluents up and out of a restaurant. However, over time grease and other debris builds up on the interior of the hood, throughout the ductwork, and the exhaust fan. If not regularly cleaned according to code, the buildup can turn into a serious fire hazard.

Kitchen Safety 100

Kitchen Safety Food Safety Equipment Food 100

Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri

ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. With its natural language processing capabilities and vast knowledge base, ChatGPT acts as a virtual assistant, providing instant assistance and streamlining various processes. In the near future, ChatGPT will transform the hospitality industry by enhancing communication, improving efficiency, and elevating the dining experien

Hospitality

The Wine Knitter

APRIL 30, 2023

The month of April is ending with her classic “April showers” all weekend long. And we all know what May brings! I’m looking forward to May flowers, warmer weather, spending more time outdoors, and taking the kitchen outside for the grilling season. Photo credit: Paul Herman Just because the warmer months are almost upon us does not mean one has to pack away the red wines along with mittens and boots.

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Outdoor Vineyard 2020 Reservations 136

Perfect Daily Grind

MAY 5, 2023

Every Friday, Perfect Daily Grind rounds up the top coffee industry news from the previous week. Here are this week’s stories. Mon, 1 May Westrock Coffee publishes 2022 Sustainability Progress Report. The report highlights the company’s key environmental and social sustainability activities from last year, including increasing global purchases of certified and verified responsibly-sourced coffee by 9% – amounting to an increase of over 19.5 million lbs.

2023 139

2023 Airlines Food Safety Certification 139

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. And it’s even more vital when people are stressed about the economy and watching their restaurant spending. Excellent customer service can be the difference between success and closing your doors. “We think the food going down our throats is the product,” says Ryan Giffen, assistant professor of hospitality management at California State University at Long Beach, in the Washington Post.

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Take-out Fine Dining 2023 Food Order 78

Buzztime Business

MAY 1, 2023

Now it’s your turn to get in on the action with this 6-step beginner’s guide to hosting bar trivia… Step 1) Successful Trivia in Bars Depends on Answering 2 Critical Questions! The first step is to align your trivia event with your business objectives. To maximize the ROI of trivia in bars likes yours, answer these questions first: Question 1: What day and daypart needs TLC?

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Bar Events Back of House Social Media 78

Advertiser: Paycor

All hourly workers want similar things, but when it comes to recruiting & retention, it helps to understand personal motivations. Download Paycor’s guide to learn how to find & keep the 5 types of hourly workers.

Recruiting