June, 2022

WARNING: Restaurant Culture In Crisis

Embrace the Suck

Interview Series: Brian Duncan of Down To Earth Wine Concepts. Here is another interview from The CONQUER Online Restaurant Summit with my friend Brian Duncan. Brian always has a unique understanding and view of the world. The topic for this talk was how Restaurant Culture is in Crisis.

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Why Today’s Customer Experience Requires Technology, Human Touch


This article was written by Tony Smith, co-founder and CEO and appeared in Fast Casual. Explore how to find the perfect balance of high-tech and high-touch service. When I picture a restauranteur there are three qualities that immediately come to mind: Entrepreneurial. Determined. Resourceful.


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Culinary Cues

There are many questions that people ask with regard to the restaurant industry, but two seem to really stand out in the post pandemic world: Why should I spend money in a restaurant? Why would I choose to support a locally owned restaurant?

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The Guide to Success with Ghost Kitchens for Restaurant Owners

7 Shifts

Whether you want to call them ghost kitchens, dark kitchens, cloud kitchens, or something else, there's no denying that this new model has exploded in popularity these past few years.

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Employee Open Enrollment Letter Template

When it comes to benefits, communication is critical. To help you easily explain your offerings at open enrollment, Paycor created an open enrollment sample letter (and a few tips). Download this free Employee Open Enrollment Letter Template today.

Food Delivery and Service Robots: Changing Face of Restaurants Industry

Modern Restaurant Management

The development of robotics in the post pandemic scenario has changed the overall scenario for the industries, especially the restaurants industry. The prominence of food delivery and service robots has increased in the overall restaurant industry.

More Trending

Understaffing: What it Is And How it Hurts Your Business


In recent years, understaffing has become a very real issue for many businesses. As long-time employees begin to retire and staff of all experience levels leave to seek their fortunes elsewhere, businesses of all types and sizes must somehow function with a skeleton crew.

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5 Restaurant Technologies Taking Root


This article was written by Mandy Wolf Detwiler for QSRweb.com . The Solo Fleet by ElectraMeccanica has three wheels and storage for food containers. Photo by Networld Media Group. Restaurant technology has grown in the last few years.


Culinary Cues

For me, some of the most important tools for life were gained in the kitchen. They were gained when I had to wake up at 4:00 a.m. to be in the kitchen by 5:00. They were gained when I worked on my feet for a ten- or twelve-hour shift.

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How to Develop a Successful Franchise Advisory Council (FAC)

7 Shifts

What do site visits, paperwork, and meetings have in common? They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. Throw in dozens of locations to manage, and visibility becomes foggy.

The Ultimate Playbook for Automating Restaurant Operations

Restaurants are operating with 6.2 fewer back-of-house employees and 2.8 fewer front-of-house employees. Learn what thriving brands are doing to address labor shortages, streamline operations, and maximize efficiency, all while increasing their bottom line.

Why the Shift Experience Is 2022’s Answer to Staff Retention

Modern Restaurant Management

After a tumultuous few years, hourly workers across industries, including hospitality, continue to feel the strain of the pandemic. From unpredictable schedules to being denied time off, shift workers are frustrated and exhausted.

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Is a POS Really Worth the Investment?

Restaurant Engine

A POS is really worth it because it lets your customers take ownership of their payment options. With the global point of sale (POS) market growing at exponential rates , you may be wondering if a POS system is really worth the investment for your restaurant.

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What is a Bar / Beverage Inventory App?

Sculpture Hospitality

Running a bar or restaurant can be a seamless process, when you have the right tools to support you and your team. A bar inventory app is one of those tools and can be an incredibly effective way to manage your bar’s inventory. Bar Inventory

9 Strategies to Retain Restaurant Talent


This article was written by Tony Smith, Co-Founder and CEO of Restaurant365 and appeared in Hospitality Technology. With the US seeing no end to the worker shortage in the near future, focusing on employee retention is the only clear solution to keeping restaurants staffed.

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10 Ways to Keep Your Hourly Employees

Getting and keeping hourly workers is no longer as simple as offering them more cash. Employees have options. But this guide from Paycor will help you put your best foot forward to recruit, retain, and develop hourly workers so you can remain competitive.


Culinary Cues

Setting aside the challenges of today, it is important to recognize just how instrumental the restaurant business is to society and how significant the role of cooks and chefs.

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8 Reasons Why Restaurant Workers Quit (And How to Retain Them)

7 Shifts

We don't have to tell you that the restaurant industry has a turnover problem. As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic.

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MRM EXCLUSIVE: Fast Food Has Become a Hi-Tech Job

Modern Restaurant Management

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Who makes the magic happen? Cashiers, cooks, and other QSR crew members.

Pride ’22: How to Make Your Restaurant an Inclusive Space


Restaurant owners want their commercial kitchen and front-of-house to be a place where employees and patrons alike feel safe. For Pride month 2022, we spoke to LGBTQIA+ members in the restaurant industry for their perspectives on inclusivity.

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Scheduling Headaches? AI Can Solve Them

Machine learning proves to be effective for predictive scheduling and empowers employees by giving them more control over their lives and schedules. Download this guide to find out more!

Why Your Restaurant Needs Innovative Inventory Optimization Tools


The need to stay on top of everything in your restaurant and bar business can feel overwhelming. But, it doesn't have to be. Did you know that today's technology can enhance your restaurant and bar's operation and customer satisfaction through proper inventory planning? Restaurant Management

7 Father’s Day Ideas to Drive Restaurant Sales


Written by Tony Smith, CEO and co-founder of Restaurant365 for Fast Casual. While it may take some time for kids to appreciate a father’s wisdom, Father’s Day is an annual opportunity to show Dad how loved he is. A very popular way to show the love is by taking him out to eat.

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How Much Inventory Should A Restaurant Carry?

Sculpture Hospitality

There’s nothing worse than having to eighty-six a popular menu item. Not only is it frustrating for chefs and kitchen managers, but it can also have a huge effect on customer satisfaction, leading to lost customers and negative reviews. Restaurant Inventory

Franchise Compliance Guide: Laws + Agreements

7 Shifts

Some of the biggest restaurant businesses on the planet are franchises. They employ thousands of people and have served billions, and with so many people affected, it's understandable why there are franchise-specific laws and regulations in place.

7 Ways To Avoid Today's HR Compliance Risks

With remote work on the rise, salary history bans in effect, and Fair Workweek laws passed, HR compliance has become more challenging. Discover the 7 most prominent HR compliance hurdles of today, and learn how to avoid them detailed in Paycor’s recent guide!

Best Practices to Prevent Theft in Your Restaurant

Modern Restaurant Management

Restaurant theft is expensive. One study found that internal employee theft is responsible for 75 percent of inventory shortages and about 4 percent of restaurant sales. That totals between $3 and $6 billion annually.

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The effect of employee treatment on the guest experience


Employee experience may be more linked to customer and guest experiences than most business executives would ever imagine. One statistic shows that companies with great customer experience ratings have more engaged employees at a rate of 1.5 times than their less-successful competitors.

How Digital Hiring Platforms Help Short-Staffed Restaurants?

Goliath Consulting

Some employers are finding the traditional process of hiring employees ineffective. Digital hiring platforms have made it easy to find employees and fulfill the need for more staff. The conventional way of hiring used to happen through HR and hiring managers after reviewing the stacks of resumes.

Why Today’s Customer Experience Requires Technology, Human Touch


This article was written by Tony Smith, co-founder and CEO and appeared in Fast Casual. Explore how to find the perfect balance of high-tech and high-touch service. When I picture a restauranteur there are three qualities that immediately come to mind: Entrepreneurial. Determined. Resourceful.

Using AI to Test Innovative Restaurant Employee Communication and Scheduling Models

AI technology is helping restaurateurs rise to complex labor challenges and laws with machine learning solutions that improve working conditions for staff, leading to happier employees who stay onboard and bring their best to work.

Abruzzo: Cantina Frentana

A Wine Story

Cantina Frentana. When most wine lovers think of Italy, red wine like Nebbiolo and Sangiovese typically come to mind. Yet the red Montepulciano grape is king in Abruzzo, a charming mountainous region bordered by the Adriatic sea.

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[Podcast] The new customer loyalty with Phil Crawford of CKE Restaurants

7 Shifts

Episode Summary. Customer loyalty has come a long way from the paper punch card. Now it seems like every restaurant has their own app, their own loyalty programs , and their own way to reward customers and keep them coming back.

Restaurant Retention: How to Keep Employees Happy

Modern Restaurant Management

During the Great Resignation of late 2021, staggering numbers of employees left their jobs in search of new opportunities. Lack of opportunity, low pay, difficulty with childcare, and feeling disrespected at work were amongst a wide variety of factors listed as motivators.

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