Modern Restaurant Management

MARCH 26, 2025

. “Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine.

Marketing 490

Marketing Email Marketing Loyalty Program Mobile Ordering 490

Modern Restaurant Management

DECEMBER 23, 2024

Self-serve kiosks, QR-code menus, and personalized ordering systems will continue to redefine how patrons interact with venues. Advances in AI and customer relationship management (CRM) tools allow businesses to analyze customer behavior, predict preferences, and craft hyper-personalized dining and drinking experiences.

2025 346

2025 Hospitality Bar Customer Experience 346

7 Shifts

NOVEMBER 24, 2024

You can identify potential gaps in the local dining landscape and create unique value propositions. However, the systematic gathering and analysis of data serves to lay a solid foundation for your business. Another goal might involve understanding your local dining market's preferences. Start by deciding what you need to know.

Marketing 370

Marketing Social Media SEO Customer Service 370

EATER

MARCH 28, 2025

Although these items are still plentiful, dining at a baseball game has now become an exciting culinary affair. This shift has made dining at a baseball stadium as much a draw as the game itself. Heres how they got there. These baseball stadiums didnt start developing new menu items overnight or without forethought.

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Serving Seasonal Menu Food Supply Menu 265

Modern Restaurant Management

DECEMBER 13, 2024

Every year, the culinary world serves up something new to savor. Remember when food trucks redefined street food in the early 2010s or when small plates turned casual dining into an adventure of endless flavors? But the real story of 2025 isn’t just about what’s on the plate; it’s about where and how food is served.

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2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

DECEMBER 19, 2024

This approach entices guests to explore their palates or reminisce on familiar flavors, turning a simple dining experience into an emotional journey that encourages guests to return time and time again. It has become common in the American dining scene to see restaurants categorized into specialty niches.

Dietary Restrictions 417

Dietary Restrictions Influencer Customer Experience Menu 417

Modern Restaurant Management

OCTOBER 29, 2024

The day served up a multi-course menu of timely topics designed to empower restaurant marketers, including tapping into industry trends, deploying strong loyalty app campaigns, boosting ad performance with AI-powered tools, and the importance of storytelling and upleveling brand creative. The proof is, well, in the pudding.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

OCTOBER 13, 2024

In quick-serve restaurants, there has also been a marked uptick in digital kiosk usage. In quick-serve restaurants, staff can focus on preparing food rather than taking orders. adults who eat at quick-serve restaurants expect to receive their food within five minutes or less of ordering, reliable connectivity is key.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

DECEMBER 11, 2024

Kindness Food Network's “Kindness is Served Here” is rolling out in 63 restaurants across Northeast Ohio as part of Values-in-Action’s Kindland movement in partnership with the Ohio Restaurant and Hospitality Alliance. “Kindness and restaurants go hand in hand," said Values-in-Action CEO Stuart Muszynski. "Every

Menu 419

Menu Customer Experience Download Hospitality 419

Modern Restaurant Management

NOVEMBER 11, 2024

The Tech That’s Already Here Automation in restaurants isn’t just about robots bringing food to your table or mixing drinks; it’s about redefining the dining experience altogether. Think about the touch-screen ordering systems at fast-food chains, or the self-serve kiosks at McDonald's. Even kitchens are evolving.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Modern Restaurant Management

NOVEMBER 19, 2024

Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

APRIL 18, 2025

” The more restaurants use AI to automate tasks that aren’t core to their business, the more they can reinvest time where it matters—serving guests. It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. Think about your morning routine.

Airlines 434

Airlines Hospitality Waste Food Order 434

Modern Restaurant Management

JANUARY 17, 2025

" While dining out, GLP-1 users skew their dollar spend toward quick-service restaurants, but they shift toward grocery foodservice, casual dining, and midscale restaurants during their first year on the medications, the report found.

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. For the first part, click here and for the second part, click here. Data, Data, Data. As of 2024, over half of U.S.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Culinary Cues

MAY 12, 2025

Now, make sure that the vegetables on the sandwich are at their peak and reflective of the season: dont serve raw tomatoes outside of July and August. Guests spending hundreds of dollars for a memorable meal and making reservations months in advance just to garner a seat. Act as if your family name was on the line.

Fine Dining 348

Fine Dining Seasonal Menu Front of House White Paper 348

The Rail

FEBRUARY 7, 2025

From sizzling dishes to a vibrant dining atmosphere, video content allows potential customers to experience the restaurants ambiance and imagine the sounds and aromas before the even set foot inside. You can encourage customers to share their dining experiences through videos to amplify your reach and credibility.

Marketing 130

Marketing Serving Loyalty Program Social Media 130

Modern Restaurant Management

JANUARY 9, 2025

With electricity costs averaging 16 cents per kWh in the United States, they serve as a formidable solution in intermittent applications, such as outdoor winter patios, where convenience outweighs long-term infrastructure costs. Infrared heat, like sunlight, warms objects directly by exciting surface molecules.

Outdoor 386

Outdoor Brewery Seating Small Business 386

Modern Restaurant Management

JANUARY 24, 2025

” The two large kitchens serving Chatham University’s Eden Hall campus: The Lodge and The Esther Barazzone Center kitchens use electric induction cooking improve the precision and quality of the food they serve. .” Sales of induction stoves are on the rise in the U.S., representing 18 percent of sales in 2023.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

APRIL 17, 2025

"Pre-pandemic, only fine dining establishments typically used tools like prepayments or deposits. ." He saw an opportunity to create a platform that better served restaurants. Nick Kokonas was trying to solve Alinea's costly no-show problem and the resistance they faced when introducing prepaid reservations.

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Reservations Fine Dining 2024 2023 251

EATER

MAY 14, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Size of restaurant in 2020: 850 square feet, 24 seats (20 dining room, 4 bar) Size of restaurant now: 4,700 square feet, 56 seats (48 dining room, 6 bar, 2 ADA bar) On finding a space We didnt think we needed over 4,500 square feet.

Seating 244

Seating Outdoor Dine-in Beverage 244

The Rail

OCTOBER 10, 2024

Here's what's driving the demand for restaurants to start serving more sustainable coffee : Ethical Awareness: Consumers have more awareness about the social and environmental dimensions associated with the production of coffee. Another emerging trend is the consumer interest in sustainable coffee, notably when going out to eat.

Sustainability 130

Sustainability Dine-in Compost Consumer Goods 130

Modern Restaurant Management

MAY 9, 2025

What details should operators pay attention to when setting up a patio for dining? A good patio setup isn’t just about adding seats, it’s about creating an extension of the guest experience that works just as hard as your dining room. How can operators optimize their outdoor dining for efficiency?

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

EATER

APRIL 11, 2025

Daron English Communal dining is all the rage. It would be one thing if I could whisper and gossip with the group I was dining with that night about the odious man across the room. Diners gather at one of chef Kendall DaCostas supper clubs. What if youre seated next to someone who sucks?

Fine Dining 259

Fine Dining Seating Dine-in Cash Management 259

Modern Restaurant Management

MAY 9, 2025

Introduction: The Charm of French Bistro Culture At the heart of French bistro culture lies an effortless charm that transforms dining into something personal and profound. Born in the 19th century as modest spots serving workers affordable fare like onion soup and crepes, bistros have become symbols of France’s culinary soul.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

JANUARY 2, 2025

The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior. Customers are increasingly expecting restaurant-quality food, even when dining at home. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

MARCH 18, 2025

With social media shaping trends, culture and commerce around the clock, younger generations are increasingly using these platforms to discover new dining experiences. 2025 is as nuanced a year as brands have ever seen with consumers behaving and setting expectations in opposing ways. However, as digital habits shift, so does consumer trust.

2025 322

2025 Sustainability Social Media Customer Experience 322

Culinary Cues

JANUARY 13, 2025

Guests may sparkle when they see the chef walk through the dining room and whisper about how great he or she is at their craft, but what many dont realize is that their meal was likely never prepared by the chef. This is a time of the year when many invest personal effort in speculating who will win the honors as NFL Most Valuable Player.

Coaching 442

Coaching Sports Presentation Seasonal Menu 442

Modern Restaurant Management

APRIL 7, 2025

As the digital dining revolution accelerates, the most successful restaurant chains will be those that transform their fragmented tech landscape into unified enterprise platforms. It’s no secret that restaurants with more than one location depend on standardization to thrive.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

NOVEMBER 20, 2024

Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining. Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

EATER

NOVEMBER 12, 2024

It was especially ironic considering that this controversy centered around a place where food is served, and that breastfeeding infants are simply trying to eat. . | Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating.

Restaurant Law 334

Restaurant Law Education Food Supply Dine-in 334

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

DECEMBER 26, 2024

This financial strain could dampen discretionary dining expenditures. In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. After weathering years of pandemic-related challenges, the sector continues to rebound with optimism. Navigating Emerging Challenges in Profitability In 2024, U.S.

2025 418

2025 Management Management Insurance 418

ChowNow

MARCH 21, 2025

Every successful restaurant has one thing in common: they know exactly who they are serving. Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

EATER

FEBRUARY 18, 2025

hadynyah/Getty Images A local food expert provides the ideal culinary tour of Sri Lanka, from the islands palm tree-lined beaches to its rolling highland tea plantations Floating just below the southern tip of India, Sri Lanka is a stunningly verdant island cloaked in jungles. Travel around and youll be rewarded. Whats the food in Sri Lanka like?

Hotels 283

Hotels Seasonal Menu Back of House Small Business 283

ChowNow

JUNE 6, 2025

Think of it as a handshake with potential new customers, a moment to say, “Here’s who we are, what we serve, and why it matters to us.” Maybe you’re running a second-generation Italian restaurant, staying true to your family recipes, or maybe after years of working in fine dining, you opened a spot that felt more true to you.

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

Modern Restaurant Management

MARCH 3, 2025

Restaurant employees are the heart of the dining experience, and their commitment keeps the industry thriving. Day in and day out, restaurant employees are on their feet—cooking, serving, bartending, cleaning, and ensuring every guest has a memorable experience, all while often working unusual schedules or long hours.

Insurance 412

Insurance Healthcare Leadership Small Business 412