Modern Restaurant Management

JANUARY 3, 2025

Quick-service and fast-casual concepts are leading this transformation, developing layouts that can seamlessly shift between dine-in, takeout, delivery, and potentially even catering or retail components. Among her design tips: Form Must Follow Function, Go Big in Little Ways and Design to Grow.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

OCTOBER 20, 2020

After months-long dining room closures prompted by the COVID-19 pandemic, restaurants gained new life in the summer when most government jurisdictions allowed outdoor patio dining. ” Digital workplace tools can help restaurant owners prepare employees to remain agile this winter as they adapt to modified dining protocols. .”

Outdoor 480

Outdoor Dine-in Training Government 480

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle. Every successful restaurant has one thing in common: they know exactly who they are serving.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

DECEMBER 10, 2020

By optimizing their websites, restaurateurs make it easy for patrons find their business online which can lead to more customers dining in and/or ordering online. If Google determines that a restaurant has a quality website, the restaurant will show up in search rankings when consumers are searching for dining options.

Marketing 563

Marketing Social Media SEO Website Management 563

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 482

Menu Seasonal Menu Front of House Café 482

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. With data showing indoor dining rapidly decreasing as customers navigate new COVID variants, restaurants need the capability to quickly adapt and implement new solutions.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

7 Shifts

OCTOBER 28, 2024

Total New Customers refers to how many new customers your restaurant gains during a specific period because of your marketing efforts. For dining establishments that rely on in-person traffic, a simple way to track new customers is by asking them directly when they place an order or through digital receipts that prompt a brief survey.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

ChowNow

FEBRUARY 19, 2025

Applying new technology to your restaurants operations is exciting, but integrating it always comes with one immediate hurdle: getting your staff up to speed. In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money. Break it down.

Training 195

Training Online Ordering Customer Service Reference 195

Modern Restaurant Management

JUNE 4, 2021

Understandably, the top six search results are the most coveted rankings for any business and are commonly referred to as the Google Six Pack. Registering on GMB is free and taking the time to do this pays off for restaurants by allowing Google to recommend an eatery to people searching for dining options in the area.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Modern Restaurant Management

MAY 19, 2020

Gen Z and millennials are likely to return to in-restaurant dining before older guests; and each group will have different concerns. Restaurants play an important role in our lives and in our communities; often where we celebrate birthdays, graduations, first dates, and major life moments. Safety and Trust.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

FEBRUARY 10, 2021

Demand for gluten-free products continues to grow, with 15 percent of consumers surveyed looking for gluten-free options when dining out, according to a 2020 report by market research firm Mintel. Referring to your gluten-free menu on your “About” page is a good place to start.

Marketing 452

Marketing Social Media Online Ordering Demo 452

EATER

MARCH 28, 2025

Although these items are still plentiful, dining at a baseball game has now become an exciting culinary affair. This shift has made dining at a baseball stadium as much a draw as the game itself. Heres how they got there. These baseball stadiums didnt start developing new menu items overnight or without forethought.

Serving 272

Serving Seasonal Menu Food Supply Menu 272

Culinary Cues

AUGUST 31, 2024

In a restaurant, it is evident in the atmosphere of the operation, how well everything is maintained, the presentation of food on the plate, the aromas and flavors of the dining experience, the commitment of staff members, and the reputation of the operation in the community. The mission statement is THAT IMPORTANT! The shorter, the better.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Modern Restaurant Management

APRIL 30, 2021

Now more than ever, restaurant owners need to improve the way dining places are run to survive these uncertain times. The pandemic has ravaged many businesses in the country and few industries were hit as hard as the restaurant industry. Thousands upon thousands of restaurants were forced to close for safety reasons, some permanently.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

JUNE 2, 2022

But some, such as the popularity of technology enabled dining experiences, are staying strong. The term table stakes originates from poker and refers to the minimum requirement to be considered a player. As consumers continue to feel a greater sense of normalcy, many pandemic-related concerns have started to subside. Set the Bar.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Modern Restaurant Management

JUNE 2, 2021

For some, restaurants parking lots became outdoor dining experiences, and for others, curbside pickup became the financial lifeblood. Now that the world is emerging from its year-long quarantine, people are returning back to their former dining habits and QSRs are finally experiencing steady revenue flow. Know Your Appliances.

Social Media 508

Social Media Article Equipment Government 508

Modern Restaurant Management

FEBRUARY 11, 2020

Likewise, cocktail bars can mix up soothing pre- or post-dining drinks in the form of cold-brewed sencha green tea martinis to CDB tea cocktails and mocktails. Restaurants, cafés and hotels are offering premium tea service – and profiting – in 2020. The Trend Toward Premium Tea.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

APRIL 15, 2024

Let your customers know their opinions and feedback matter, and that it has a direct impact on future dining experiences. For example, you could ask about the customer’s satisfaction with food quality, service speed, or overall dining experience. Remember, the purpose here is not to inform but to reassure.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

DECEMBER 3, 2020

Many restaurants have had to alter how they serve customers, and some have had to close their indoor dining and become creative with extending patio season. Or encourage customers to refer a family or friend to your restaurant during the month of December and use the promo card as a referral bonus. Make Your Menu Seasonal.

Loyalty Program 539

Loyalty Program Seasonal Menu Social Media Email Marketing 539

Culinary Cues

SEPTEMBER 1, 2023

How powerful is a complete dining experience and what exactly is it? An owner for whom I worked years ago referred to it as the Total Dining Experience and I have held on to this concept ever since. Is your ventilation system designed to push positive kitchen odors to the dining room or outside the entrance?

Fine Dining 409

Fine Dining Dine-in Front of House Design 409

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. Full-service restaurants would later refer to this as a Table d’hote selection.

White Paper 411

White Paper Hospitality Fine Dining Reference 411

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry.

2024 474

2024 Food Truck Fast Casual Consumer Goods 474

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. However, the harsh reality is that the current labor shortage is making it a challenge for many restaurants to handle the workload. Ask specific, situational questions to gauge how well various candidates demonstrate their strengths.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

Modern Restaurant Management

JANUARY 7, 2021

This is especially true if you wish to boost awareness about your restaurant, attracting new dine-ins, or enticing customers to keep coming back. It literally refers to the idea of adding videos to your email campaigns. This way, you can strongly appeal to your customers’ hungry pangs and influence their dining decisions.

Email Marketing 572

Email Marketing Marketing Customer Experience Seasonal Menu 572

Modern Restaurant Management

JANUARY 7, 2021

It should serve as a guide for your employees to reference on an ongoing basis. Restaurants are not only having to shift from in-person dining to takeout orders, but also having to rethink some of their internal policies to ensure they are operating efficiently and are properly staffed. Address Deficiencies in the Handbook.

Employee Relations 519

Employee Relations Restaurant Law Information Reference 519

Modern Restaurant Management

FEBRUARY 27, 2024

Nearly two-in-three (63 percent) have encountered inaccuracies in business listings on major platforms such as Google, Facebook, and Instagram. These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor.

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

ChowNow

MARCH 27, 2025

Yes, competitor pricing can give you a ballpark idea of what customers in your area expect to paybut it shouldnt be your only reference point. Set prices too low, and youre leaving money on the table. Too high, and youll drive customers away. Your concept will play a factor in determining your goal food cost percentage.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

FEBRUARY 8, 2024

A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food. Ask for references. Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers.

Specials 492

Specials Operations Hiring Front of House 492

EATER

FEBRUARY 18, 2025

My husband and I have traveled over 1,000 miles from our home in Mumbai for a single meal: a 14-course tasting menu at Indias hottest dining destination, Naar. Naar Dining at Naar. Helmed by chef Prateek Sadhu, the restaurant team periodically scours the nearby pine forests and river beds for wild fruits, berries, and herbs.

Travel 235

Travel Social Media Seasonal Menu Back of House 235

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Simplified Menus. Simplified Menus. Serving smaller portion sizes.

2022 547

2022 Customer Service Online Ordering Website Management 547

Culinary Cues

FEBRUARY 29, 2020

Restaurants survive and thrive on the “early and late majority” that represents over 60 percent of the dining population. I can vividly remember a chef position at a fine dining operation that I walked into and faced planning my first signature menu. That is in our DNA, we can’t really help ourselves.

Fine Dining 520

Fine Dining Café Customer Experience Menu 520

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

JULY 31, 2020

Interestingly enough, these articles didn’t even reference the unfathomable closures that would soon follow caused by COVID-19. The same intensity will also mark what the restaurant bankruptcy “industry” as a whole will experience in the second half of 2020, through at least, the middle of 2021.

Retail 443

Retail Casual Back of House Consumer Goods 443

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Table turnover time refers to the average amount of time it takes for a table to be occupied by different groups of guests.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

APRIL 14, 2025

Along the way, she reveals what goes on behind New York City’s fine dining scene, while dealing with harassment, and gaslighting before her journey of healing and self-recovery. I'm referring here to my chaotic and, at times, abusive childhood, where I often felt overlooked and unloved. ” What do you mean by that?

Book 221

Book Food Safety Fine Dining Magazine 221

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

The Rail

NOVEMBER 11, 2024

Consumers prefer to dine in establishments that prioritize eco-friendly practices. Today, we will explore the advantages of organic products and Paleo pantry essentials to show you how to source these ingredients to foster a greener dining experience. Let’s explore some of them. Here are some of these strategies.

Sustainability 130

Sustainability Compost Recycling Agriculture 130