Culinary Cues

APRIL 18, 2023

Here are some thoughts. [] IT’S STILL ABOUT THE FOOD: People go out to eat for a variety of reasons – convenience, social interaction, a change of pace, business travel, vacations, celebration, or habit. Plan, equip, train, evaluate, educate, and celebrate each and every employee. Plan better – train harder, takes on new meaning.

Food Truck 319

Food Truck Back of House Education Training 319

Culinary Cues

APRIL 22, 2024

In fact, our business is based on the concept of gathering in a special place where service with a smile was the obvious complement to “breaking bread”. Not that I mind, but oftentimes the cashiers that are there no longer bag your purchases, that’s the consumer’s job now. Bread has always been a given.

Consumer Goods 284

Consumer Goods Pricing Customer Experience Hospitality 284

Culinary Cues

AUGUST 21, 2023

Food was only surpassed by the breadth of wine lists and depth of distilled beverages, high priced art on the walls, enormously expensive glassware, Italian bone china plates, and custom sterling flatware. People traveled cross country to experience these chef extravaganzas. The entire experience was elevated and so were prices.

Back of House 390

Back of House Food Supply Government Dine-in 390

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. A restaurant cannot survive on attitude, service, and food alone – it must operate as a savvy business. Don’t think service – think hospitality. [] MAKE SURE EVERYTHING IS SPOTLESSLY CLEAN.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Culinary Cues

MAY 15, 2021

To attract and retain quality staff you must train well, treat them with respect, pay them a respectable wage, offer reasonable benefits, and provide them with the tools to be successful. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Culinary Cues

APRIL 15, 2020

Whether it is the environment, the postal service, senior citizens, global partnerships, healthcare, or restaurants – there is a tendency to set aside or forget just how important these businesses, global responsibilities, and people truly are to our existence. Diversity has been natural in the restaurant business since it’s beginning.

Travel 367

Travel Small Business Point of Sale Back of House 367

Culinary Cues

APRIL 9, 2020

Since the days of early merchant travelers during Medieval and Renaissance days – restaurants have been integral to societal development and the sophistication of people. When restaurants return they must understand that service and food are equal in importance to the guest. PLAN BETTER – TRAIN HARDER. Remember the TDE.

Customer Experience 491

Customer Experience Customer Service Dine-in Sports 491

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. That's why it is important to learn how to motivate your restaurant employees. No — not just a paycheck.

Front of House 370

Front of House Back of House Communication Customer Service 370

Future Food

MAY 25, 2021

Investing in Hospitality Training and Staff Well-being at Work As the world opens-up again after months of continuous lockdown – pubs, cafes, restaurants and even nightclubs welcome back patrons. This article is one in a series of industry-focused blogs called the ‘Hospitality Mindset’.

Customer Service 148

Customer Service Small Business Food Safety Training 148

Culinary Cues

FEBRUARY 20, 2024

It’s the same with nearly everything in life, especially businesses that provide a product or entertainment service. Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. It’s no different in great restaurants. Now, what can I get for you?”

Coaching 350

Coaching Small Business Café Entertainment 350

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Logistics and Delivery ??

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Gourmet Marketing

JANUARY 29, 2021

With this new confidence comes hope and optimism for the travel and hotel industries. Over the past nine months, your hotel has hopefully been preparing for an inevitable uptick in travel. Travel will look different after the pandemic ends, and your guests will expect you to go above the extra mile to gain their trust.

Hotels 40

Hotels Travel Insurance Email Marketing 40

Culinary Cues

APRIL 25, 2021

At the other extreme – an extraordinarily prepared, multi-course meal, touched by accomplished cooks, presented on a plate of fine china, in a pristine environment, with attentive service and complemented by exceptional wines will reveal all that food might attempt to be. The over-riding objectives are fast, consistent and affordable.

Food 418

Food Fine Dining Café Customer Experience 418

Culinary Cues

NOVEMBER 16, 2019

The more I travel, experience communities, and try their restaurants – the more I scratch my head and ask the question: “What are they thinking?” And when that “authentic” tacqueria opens with two 16-year old white Anglo Saxon high schoolers assembling the “Best Tacos in Town”, some customers will question the use of the word “authentic”.

Training 259

Training Employee Relations Customer Service Customer Experience 259

Gourmet Marketing

JULY 31, 2020

Business travel took a hit when COVID-19 began, and the hotel and travel industry felt its effects. However, now that states are reopening, companies are discussing traveling once again, even if it may be limited. Once business travel starts to pick back up, travelers will want a safe and comfortable place to stay.

Travel 44

Travel Hotels Loyalty Program Email Marketing 44

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. Employees must report any symptoms and recent travel to their managers before a shift. I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH FOH Food Safety Equipment 368

Culinary Cues

DECEMBER 1, 2019

I try, whenever I travel, to find those small, privately owned, interestingly unique bistros, trattorias, and cafes that are the soul of a community and the lifelong dream of a chef or restaurateur who views this as his or her mission – a chance to bare it all and sign every plate that leaves the kitchen. PLAN BETTER – TRAIN HARDER.

Small Business 410

Small Business Customer Experience Customer Service Seasonal Menu 410

Culinary Cues

OCTOBER 24, 2022

It is a menu change that tests a chef’s ability to understand the seasonality of harvest, the connection that menu items have with the concept of the restaurant, executive cost-effective items, push the kitchen crew to enhance their skills, and excite the customer. Your service staff members are on the front line. Are you up to it?

Seasonal Menu 308

Seasonal Menu Front of House Presentation Menu 308

7 Shifts

JULY 10, 2020

Pssst, if this is your first opening, check out our blog on How to Start a Restaurant! ] When it comes to preparing your staff for your reopening, ensure you’ve updated their training for the latest health and safety procedures and precautions your restaurant will be observing. 1 Set goals for the event ??

Events 351

Events Social Media Kitchen Safety Seating 351

Culinary Cues

SEPTEMBER 7, 2019

As much as he or she rehearses the approach, and as much as the server might enjoy the company of other restaurant employees, for the majority of service staff – this is not a life-long ambition. On rare occasions there might be a server who actually wants to do this work because he or she loves it and wants to make service – a career.

Blog 322

Blog Customer Service Take-out Sourcing 322

Hot Schedules

FEBRUARY 23, 2022

Like major credit cards and membership associations, large brands have the resources to pool together significant discounts across myriad products and services, which they’re able to offer employees. Offer Training and Continuing Ed. Employee Turnover is at an All-Time High: 5 Emerging Benefits Trends You Need to Know. Konference.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Future Food

MAY 20, 2020

Customers in restaurants, cafes and fast-food venues will be very sensitive to health and hygiene and as such, they will translate messy to unhygienic. Genki Sushi - The Unconventional Sushi Experience A new way to order - A personal prepared to order sushi train delivered direct to your table - contact free. Me&u ordering app.

Hospitality 113

Hospitality Food Customer Service Food Order 113

Hot Schedules

SEPTEMBER 14, 2020

Leaders are adapting to the new safety expectations with a combination of technology, training, equipment, and materials purchases. Leaders are adapting to the new safety expectations with a combination of technology, training, equipment, and materials purchases. Manage Increasing COVID-19 Cleaning Costs in Hospitality. read more.

Hospitality 78

Hospitality Management Management Employee Relations 78

Hot Schedules

JUNE 17, 2021

I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Build Communication Habits Through Training. Don’t just assume your employees know the best way to accomplish tasks and interact with customers. Knowledge is power. Assess your onboarding materials.

Retail 88

Retail Communication Employee Relations Hotels 88

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service. Image via Open Table).

Technology 107

Technology Front of House Customer Service Back of House 107

360Training

AUGUST 22, 2018

One of the biggest employee issues for small businesses is the lack of training for employees. Tight budgets and schedules hinder employee training in small businesses, but there is a solution: a Learning Management System (LMS). It Enables Personalized Training. It’s Easy to Store and Access Data. It Saves on Costs.

Small Business 117

Small Business Training Education Customer Service 117

Hot Schedules

DECEMBER 7, 2021

While diners and other service consumers may be willing to shell out more for an experience, the nature of retail purchases mean consumers know of price hikes before even selecting an item. Between lost productivity, rehiring costs, onboarding, and training requirements, employee turnover quickly eats into margins. million U.S.

Retail 78

Retail Employee Relations Hotels 2022 78

Black Box Intelligence

DECEMBER 2, 2021

Getting the pricing, menu, and logistics right so your customers feel like they’re getting their money’s worth can be tricky. For full-service restaurants, it was a lifesaver, since they didn’t have the drive-thru or to-go setups that limited-service tends to have. All food doesn’t travel well.

Delivery 82

Delivery Operations Customer Service Food Order 82

Culinary Cues

MARCH 14, 2024

When you watch finished plates slide down the pass ready for service, what do you see? When you walk through the dining room and observe service and interactions between staff and guests, what do you see? When you walk into your kitchen today, what do you see? When you look in a mirror and assess your own performance, what do you see?

Coaching 328

Coaching Uniforms Fine Dining Customer Service 328

Focus POS

JUNE 17, 2019

It improves customer service by providing faster, more efficient transactions (and additional transaction types, such as self-service or online ordering) and engages customers on a deeper level through gift card implementation and loyalty programs. Does the vendor offer support and service? Flexibility.

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

Indoor Media

JULY 26, 2018

Even during difficult economic times, people still enjoy the convenience and the lower price of fast-serve restaurants compared to more formal full-service restaurants. Here are some fast-serve restaurant tips that successful businesses are following that can help your quick-service or fast-casual restaurant stay at the top of its game: 1.

Serving 78

Serving Coupons Fast Casual Social Media 78

The Restaurant Times

JUNE 20, 2022

Recent figures suggest that over half of all regular coffee shop customers will start having their morning cup of coffee at home rather than at a coffee shop. These types of sessions can be marketed as barista training for those who want to work in coffee shops or just espresso-making training for home enthusiasts. Sell Alcohol.

License 52

License Small Business Catering Inventory 52

Ordyx

FEBRUARY 10, 2020

Loyalty programs are a way for business owners to recognize customers’ purchasing behavior and increase the chances of them coming back through the use of rewards. The numbers spiked with a total of 64 percent of brands reporting an increase in customer accounts. Is it to improve customer retention? Establish your goals.

Loyalty Program 52

Loyalty Program Email Marketing Point of Sale Customer Service 52

Culinary Cues

OCTOBER 31, 2020

Dining indoors is scary enough for both customers and providers, but opening inside dining with 50% occupancy is simply not workable financially. Leisure travel is non-existent, and business travel is very limited. PLAN BETTER – TRAIN HARDER. www.harvestamericacues.com BLOG. Harvest America Ventures, LLC.

Government 465

Government Small Business Dine-in Travel 465

Restaurant365

JANUARY 22, 2020

Restaurant technology innovations are quickly changing the way the restaurant industry does business, as restaurant owners leverage technology to streamline operations , reduce costs, and attract customers. End-to-end encryption codes data as it travels from computer to computer, such as from your store to corporate headquarters.

Audits 88

Audits Point of Sale Front of House POS 88

Gourmet Marketing

SEPTEMBER 23, 2021

Follow our blog to soak up some of the lessons we’ve learned along the way. Establish a loyalty program to offer your customers rewards. A loyalty program is a fantastic way to get your customers to come back again and again. The key here is to make the program feel rewarding whenever your customers use it.

Marketing 61

Marketing 2021 Social Media Website Management 61

KaTom

SEPTEMBER 15, 2020

Pizza chain responses to COVID-19 have varied, but most have expedited their new-hire processes, with some hiring through texts and others streamlining training. The pizza chain emphasized customer and employee safety by offering contactless delivery, curbside pickup, and contactless carryout.

2020 61

2020 Kitchen Safety 2025 Franchise 61