Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. During a busy rush, coordinating these varied tasks can become overwhelming.

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Front of House Customer Service Customer Experience Entertainment 450

Culinary Cues

MARCH 21, 2025

Richard Melman of Lettuce Entertain You fame is notorious for feeding dreams, for storytelling, and for building a restaurant concept from those stories. I have often mentioned a discussion I had with the spouse of a friend who told me once that her husband had 100 ideas a month and one of them was brilliant. The customer loved them.

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Hotels Back of House Customer Service Entertainment 267

Modern Restaurant Management

MARCH 31, 2022

The personalization of drive-thrus began internally across many brands a few years back. To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Every minute! David Vance.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

JULY 10, 2024

If these folks were going to a friend’s house they wouldn’t think of taking a plate, a mug or a picture off the wall. “I just spent a lot of money” A guest at one of our nightclubs, who spent $5,000 to get $5,000 worth of food and beverage to entertain his 10 guests, took the $500 glass centerpiece on his way out. .

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Back of House Fine Dining Take-out Social Media 491

EATER

JANUARY 30, 2025

. | Stefania Orr Whether youre planning to watch the Super Bowl or dont feel like making an elaborate dinner, a big dip with crusty bread or crackers is magic Sometimes, nothing hits the spot quite like a big bowl of dip. Regardless of whether it appears in a bread bowl, next to some lightly ( dare we say. The recipe lives on her Instagram.

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Back of House Definition Take-out Entertainment 267

Modern Restaurant Management

FEBRUARY 23, 2021

Here are five I’ve come back to again and again. He opened the first Ruth’s Chris franchise in 1975 and became one of the company’s largest U.S. franchisees. Never Take Advantage of the Guest. At Finally Restaurant Group, we take pride in becoming part of the community in exceptional small towns across the country.

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Leadership 2002 2001 Airlines 450

Modern Restaurant Management

MAY 25, 2021

At this time last year, restaurants and bars across the country went from being houses of entertainment and joy to being forced to close as part of wide-spread mandated shutdowns to stop the spread of an uncontrollable and unknown pandemic. Shock, uncertainty, and confusion took hold of our lives and businesses. The Biggest Challenges.

Hospitality 474

Hospitality Insurance Government Online Ordering 474

Culinary Cues

AUGUST 28, 2023

When the bad seeds are given press time and abusive scenarios are painted in terms of “entertainment”, then the world believes this is the norm and accepted by an industry that employs more people than most other fields and feeds the nutritional and entertainment needs of a population. It’s all so overdone and not true of the majority.

Entertainment 419

Entertainment Back of House Consumer Goods Recruiting 419

Modern Restaurant Management

OCTOBER 29, 2019

Friction points that are in back of house trickle to front of house, and so we can find these internal friction points by observing our teams and identifying activities that distract them from delivering value and ask; where were they confused, frustrated, uncomfortable, or delayed. Innovation Through Service.

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Innovation Menu Back of House Front of House 364

Modern Restaurant Management

JUNE 26, 2024

Quick service restaurants (QSRs) that can deliver this caliber of experience cement customer loyalty and keep them coming back for more. Take a step back and assess the entire drive-thru experience through the eyes of your customers. The popularity of drive-thru continues as sales are up 30 percent since 2019.

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Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

DECEMBER 16, 2021

Brooklyn Dumpling House just opened and they're already franchising the idea. We also foresee a lot of companies will redesign locations even further to maximize efficiency. Fortunately, we have exceeded in our efforts to reduce our footprint and maximize profitability to effectively operate our drive-thrus and maintain team productivity.

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2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Culinary Cues

DECEMBER 3, 2022

I can feel the knot in that muscle move slowly from the top of my ankle to the back of my knee. By 7am I am walking through the back door of the kitchen. I polish off breakfast in record time, kick back another coffee, tie on an apron, and walk through the kitchen with clipboard in hand. I nod and give him a thumbs up.

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Back of House Hotels Front of House Book 435

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

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Customer Experience 2024 Customer Service Online Ordering 397

Culinary Cues

SEPTEMBER 4, 2023

It was strange at first, but then we gradually dressed up a room in our house, set up our computers, turned on the Keurig Coffee Maker and spent our days flipping from one virtual meeting to another. This may seem like a strange topic for a blog focused on the restaurant industry and the world of food but hear me out. So why not?

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Social Media Food Safety Retail Small Business 441

EATER

MAY 26, 2022

And as most of us don’t lead lives that look like what’s depicted on The Gilded Age , with a full house staff responsible for the care and maintenance of such fine pieces, practicality has been the overwhelming trend in dining ware for the past decade or so.

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Entertainment Fine Dining Back of House Social Media 279

The Rail

JULY 18, 2023

Over time, bars have been called by many names: saloon, tavern, ale house, tippling house, pub, club, public house, etc. Some offered food items, various forms of entertainment, and even lodging, but they all had one other common offering – they were used as a public meeting place. billion.

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Entertainment Bar Back of House Sports 130

The Rail

JULY 18, 2023

Over time, bars have been called by many names: saloon, tavern, ale house, tippling house, pub, club, public house, etc. Some offered food items, various forms of entertainment, and even lodging, but they all had one other common offering – they were used as a public meeting place. billion.

Entertainment 130

Entertainment Bar Back of House Sports 130

EATER

MARCH 26, 2025

Some luxury hotels wow diners with grand settings, ambitious cuisines, and Michelin stars, while others keep diners entertained with multiple, diverse venues on site. In a cosmopolitan culinary capital like Paris , they tend to attract a dynamic mix of locals from around the corner and visitors from around the world.

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Book Hotels Seasonal Menu Fine Dining 193

Modern Restaurant Management

DECEMBER 26, 2019

music, sports, and other audio/video (AV) entertainment) on the fly. music, sports, and other audio/video (AV) entertainment) on the fly. Northern Chicago’s historical neighborhood of Logan Square has emerged as one of the city’s most popular hospitality districts. The Challenge.

Sports 295

Sports Employee Relations Back of House Sourcing 295

Culinary Cues

MAY 20, 2024

Looking back, Escoffier would probably admit, to some degree, that this was not the best approach and would encourage chefs and operators to build in this balance. It’s been 89 years since Escoffier stood in front of a range for the last time, yet his presence is still felt by professional cooks and chefs.

Hotels 341

Hotels Front of House Fine Dining Back of House 341

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual. Published: 2009 ??

Book 370

Book Management Management Restaurant Law 370

EATER

NOVEMBER 29, 2021

Shared lodging like bed and breakfasts, boarding houses, and room rentals are falling out of favor, replaced by contactless, host-less vacation rentals. I, however, came back with boiled eggs. But at what cost? They weren’t packed away in the cargo hold; they were plastered in my memory.

Back of House 290

Back of House Travel Website Management Hotels 290

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5 billion transactions and $67 billion in sales in 2024. labor costs at 3 percent.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. “I found inspiration on my travels.

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Coaching Point of Sale Customer Experience Retail 419

Culinary Cues

FEBRUARY 1, 2021

I am optimistic and realistic at the same time. This is the Yin and Yang of the environment where restaurants live today. This is the Yin and Yang of the environment where restaurants live today. It is because of these people that I am very bullish on the future of the restaurant business.

Small Business 445

Small Business Front of House Customer Service Communication 445

EATER

DECEMBER 20, 2023

What can you say about a woman who makes not a gingerbread house but a gingerbread mansion?” It’s entirely logical that as more women have less time to do anything around the house, Martha Stewart and her fellow sisters in sadism would become the nation’s household gurus,” complained the Salt Lake Tribune.

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Book Back of House Entertainment 2003 299

Culinary Cues

MARCH 21, 2020

Once we learn to take a breath and put the brakes on typically intense lifestyles, always on the go, always more to do than there is time, constantly putting aside interface time with friends and family, and relying on technology for our entertainment – we might just be able to find solace in life. We have lots of time on our hands.

Back of House 446

Back of House Book Communication Leadership 446

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. On-Demand Delivery for Square Online Store. The buyer receives text updates with links to live maps to track delivery progress. Visa SMB Help.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

AUGUST 2, 2021

Times are even tougher for 64 percent of nonprofits, 50 percent of entertainers/artists, 48 percent of small businesses in the transportation sector, and 43 percent of event planners. “We’re seeing restaurants making dramatic increases in both transaction revenue and volume, indicating a slow climb back to pre-pandemic levels.”

2021 450

2021 Point of Sale Equipment 2019 450

7 Shifts

FEBRUARY 10, 2023

What do you use for back of house? By embracing new and emerging technologies, and going all-in on smartphone storytelling, we found a way to become much more than a single-unit barbecue restaurant on the outskirts of San Diego. We became a global media company. Our goal now is nothing less than to become the Amazon Prime of BBQ.

Social Media 370

Social Media Email Marketing Technology 2007 370

Modern Restaurant Management

JULY 13, 2023

Imagine captivating your customers with larger than life visuals, immersing them in the heart of the action and creating an atmosphere that keeps them coming back for more. With the right projector and screen for your barroom, you can offer a bold, dynamic experience that can elevate your bar’s entertainment offerings to the next level.

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Sports Social Media Customer Experience Entertainment 221

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Takeout For Good. Aramark Creates Safety Plans.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

EATER

JULY 2, 2024

Bug Robbins Cheesemaking requires a willingness to take risks and trust the process — just like navigating queer existence When I was little, I loved to group things. Categorizing helped me make sense of the world — I would feel exhilarated by the vastness of what was out there, and relieved the moment I could figure out where it all belonged.

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Document Presentation Back of House Take-out 342

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchising 471

Franchising Franchise Food Fast Casual 471

EATER

MAY 26, 2021

The Handy Landing Tea Room and Store in Weirs Beach, New Hampshire | weirsbeach.com. For the first half of the 20th century, hungry travelers couldn’t do better than a roadside tea room. If you happened to be traveling from Washington, D.C. Lucky for you, it’s Sunday, when the restaurant offers 75-cent dinners of fried chicken or Smithfield ham.

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Back of House Advertising Travel Small Business 331

Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular. Here are some of their insights.

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2023 Front of House Customer Service Customer Experience 294