Culinary Cues

JANUARY 11, 2022

Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers. Those who are successful in the restaurant business live and breathe service and hospitality.

Customer Experience 367

Customer Experience Café Training Hospitality 367

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. Secondly, we have cashed-up customers who are hungry for hospitality, let’s call this demand. Customers are human and humans yearn social contact and service when it comes to dining and drinking experiences.

Food 144

Food Café Customer Service Communication 144

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Expanding your place in the food service industry happens in one of two ways — developing a new restaurant concept or replicating an existing one.

Management 370

Management Management Document Hiring 370

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them.

Point of Sale 370

Point of Sale Download Communication Reference 370

Culinary Cues

APRIL 18, 2023

Guests will come for the food and the service, but they become raging fans of a restaurant with a story. Find them, appreciate them, communicate with them, celebrate them, and make them part of your successful formula. Customers may enjoy an occasional meal with you, clients have no reason to dine anywhere else.

Food Truck 319

Food Truck Back of House Education Training 319

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. Gupta’s podcast pointed to is a growing concern over the long-term impact of technology as a substitute for a human beings’ natural instincts and needs. Technology, in this case, is socially isolating.

Technology 335

Technology Social Media Back of House Front of House 335

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Perfect Daily Grind

MAY 17, 2022

You may also like our article on exploring AI in coffee roasting. We use screens in the kitchens to improve the accuracy and speed of orders, especially when customers also order coffees, so that everything can be served at the same time.”. This included online or in-app ordering, mobile payments, and delivery services.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Restaurant websites should have a clean, uncluttered feel and customers should easily be able to navigate between pages.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Future Food

SEPTEMBER 22, 2020

Reconnecting with Customers Building Loyalty and Maximising Sales by leveraging unique Points of Difference (PODs). Maintaining a loyal and diverse customer base has never been more important in a time when most consumers are scrutinising how and where they spend their disposable income. Image via The Street.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied. The Technologies Behind Modern Restaurant Work.

Food 189

Food Food Safety Front of House Fast Casual 189

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Read through our article on how to pivot your restaurant to takeout & delivery to see if leveraging these revenue channels is an option for your business.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

MARCH 10, 2022

customers or contractors of restaurants) contracted the illness at their property. but they have also improved customer safety through the minimization of “touch points” through digital menus and touch less payment/billing, which have become the standard at many restaurants around the globe.

Insurance 175

Insurance Food Safety Employee Relations Front of House 175

Perfect Daily Grind

JUNE 29, 2022

There’s no doubt that a sudden rush of customers is a familiar prospect for many baristas and café owners. However, dealing with a rush of customers is just part of working in a coffee shop and there is consequently a strategy for handling it. You may also like our article on managing staff shortages during seasonal peak periods.

Customer Service 156

Customer Service Online Ordering Customer Experience Food Order 156

Modern Restaurant Management

APRIL 11, 2022

A recent article in The New York Times cited a 5.7-percent Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. Getting creative helps, too.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

Sling

DECEMBER 10, 2023

In this article, we discuss some of the best things you can do before you even open your doors that can help make your new bakery a success. Note how the business manages its employees , markets its products, provides customer service , and develops its business model. your target market). your target market).

Restaurant Law 78

Restaurant Law Customer Experience Customer Service Employee Relations 78

7 Shifts

SEPTEMBER 20, 2022

Here you'll find links to our favorite blog and support articles, information about 7shifts Academy, our social media profiles, and more. How to Serve in a Fine Dining Restaurant : Fine dining restaurants tend to offer elaborate food at higher price points, with attentive, often formal service. Welcome to our Employee Resources Hub!

FOH 195

FOH BOH Social Media Fine Dining 195

Sling

JULY 11, 2023

The right hotel management software can help make managing customers and employees easier and more enjoyable for everyone involved. In this article, we discuss some of the top hotel management software solutions so that you can choose the one that’s right for your business.

Hotels 78

Hotels 2023 Management Management 78

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. The pymnts.com article notes: “More than three-quarters of U.S. Frictionless Hands-Free Response is Becoming Commonplace.

Marketing 168

Marketing Fast Casual Entertainment Article 168

Indoor Media

JULY 8, 2021

If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business. Research to understand your customers.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

Culinary Digital

OCTOBER 23, 2023

In this article, we will explore how the use of digital tools can significantly improve dietary operations. Online ordering platforms and mobile apps have made it easier for customers to place orders, customize their meals, and even track their deliveries in real-time, enhancing their overall dining experience.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

Perfect Daily Grind

MARCH 15, 2023

You may also like our article on career progression for specialty coffee baristas. These include chronic understaffing and lack of communication between employees and management, with other stores claiming stagnant wage growth and unsafe working conditions. Then read our article on looking out for barista wellbeing after Covid-19.

Employee Relations 157

Employee Relations 2023 2022 2004 157

Perfect Daily Grind

AUGUST 16, 2022

For many coffee shop owners, including seasonal food and beverages is essential to boost sales and maintain customer interest. You may also like our article exploring the syrups & flavourings market in the coffee sector. It helps to keep customers interested as it builds anticipation,” he explains. “It

Design 157

Design Menu Seasonal Menu Social Media 157

The Restaurant Times

AUGUST 29, 2020

However, customers are still wary of venturing out, and restaurants can no longer rely on word of mouth or offline mediums to keep their businesses top of mind. The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. Communicate About Your Restaurant Reopening.

Marketing 105

Marketing Social Media Email Marketing Loyalty Program 105

Sling

NOVEMBER 23, 2023

In this article, we’ll discuss the three general stages of starting a business — learning, building, and working — and the specific steps within those stages that can help you get organized on the road to starting your own landscaping business. employee management, scheduling, task management, time tracking, communication, and payroll ).

Insurance 78

Insurance Equipment Customer Service Hiring 78

Open for Business

FEBRUARY 29, 2024

The information provided in this article does not, and is not intended to, constitute legal or financial advice; instead, all content is for general informational purposes only. Information in this article is presented “as-is” and may not constitute the most up-to-date information.

License 78

License Certification Kitchen Safety Food Safety 78

Sling

APRIL 2, 2024

In this article, we discuss the swing shift — both then and now — as well as the benefits your business can enjoy and the best practices that can help make it successful. If the manager knows the dinner service will be particularly busy, they may include a swing shift from 1 p.m. Table of contents What is a swing shift? to 11 p.m.).

Definition 78

Definition Customer Service Training Customer Experience 78

Sling

MAY 9, 2023

In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Focus on working on your people skills, the way you communicate, and your leadership style. They take purposeful planning and work to build and maintain. Here’s how to achieve that.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

The Food Corridor

MAY 12, 2021

TFC is a software as a service (SaaS) providing online booking, invoicing, payment processing, client compliance management, and billing all within a seamless, efficient platform. You will be working closely with the team as we grow, getting first-hand information from Customer Service, Sales, Product, and our users.

Hiring 76

Hiring Management Management Food 76

Cheetah

AUGUST 5, 2021

After such a devastating year, restaurants are reluctant to turn customers away. 4 Tips for Helping Customers Feel Safe. Here are 4 tips to help you do all you can to ensure customers feel safe at your restaurant: Contactless, Cleanliness, Communication and Choice. What about outdoors? How can this be enforced?

Bar 148

Bar Guest Recovery Outdoor Seating 148

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations. Fast and friendly service.

Back of House 52

Back of House FOH BOH Front of House 52

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. For example, a person who walks into a Fast Food Chain may expect a fast, no-fuss, and efficient service.

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

Sling

SEPTEMBER 13, 2022

For example, your point-of-sale software is cumbersome for your employees and customers and needs to be replaced. In addition, your front door is broken making it difficult for your customers to enter. This may mean investigating and implementing new processes like customer rewards programs that can increase sales.

Retail 144

Retail Management Management Point of Sale 144

Next Restaurants

MAY 2, 2022

Did you know that 60% of customers read an online review first before going to a restaurant? customers tried out a restaurant for the first time because of its social media posts. In this article, we’ll share how you can increase your restaurant’s website traffic by creating a better social media presence.

Social Media 137

Social Media Customer Service Customer Experience Online Ordering 137

Cheetah

OCTOBER 18, 2021

Customers who have been cooped up at home for the past two years are anxious to get back to dining out. With the labor shortage and supply disruptions in the background, it’s no wonder that some diners are quick to get frustrated with slow service or missing menu items. Indoor Dining Gives Rise to Rude Customers.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146