Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Featuring day and daypart tracking, this enables sales and marketing teams to measure performance and activation ROI to develop effective strategies. California.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Today, more guests expect special treatment – they want to have more of their needs anticipated before they even have to ask.

2023 474

2023 Guest Recovery Back of House Customer Service 474

Modern Restaurant Management

NOVEMBER 5, 2020

To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience. It reduces the use of unsanitary ordering kiosks, menus, and payment terminals, while at the same time elevating the guest experience.

Technology 460

Technology Guest Recovery Customer Experience Mobile Ordering 460

Modern Restaurant Management

OCTOBER 19, 2021

The 2020 entry period garnered more than 23,600 entries for 62 licenses in 30 counties. Many restaurants now incorporate electronic ID checking machines or set point of sale reminders to specify the birthdate a guest must be born on or after to be served alcohol. Market … Responsibly. Know Your Protocol.

License 539

License Point of Sale Employee Relations Restaurant Law 539

Modern Restaurant Management

FEBRUARY 17, 2021

restaurants, the industry demonstrated its resiliency against a variety of headwinds throughout 2020 by rising from a -35 percent traffic decline in April to a -11 percent visit decrease in December compared to year ago, reports The NPD Group. Carry-out ended 2020 holding 46 percent of off-premises order share. Restaurant Resiliency.

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

SEPTEMBER 9, 2020

2020 was no exception, as the PSL hit stores on August 25. The Saturday and Sunday following the PSL’s launch, foot traffic was a mere 7.7percent and 6.2percent below 2019 levels of the equivalent Saturday and Sunday in 2020. Freshly-brewed batch of data from foot traffic analytics firm Placer.ai

Guest Recovery 395

Guest Recovery Seasonal Menu 2019 Beverage 395

Modern Restaurant Management

APRIL 27, 2020

No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. launched “ Restaurants Rising , ” an initiative providing resources and support to help local area restaurants operate and adapt in response to Covid-19 and the associated rapidly changing market dynamics.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

JUNE 1, 2020

In New York, California and Illinois, even as the on-premise space remains closed (for in-outlet dining/drinking), sales velocity continues to improve week-over-week, as both the market and consumers continue to adapt to the new trading style. However, growth in average spending per guest remains negative for full-service restaurants.

2020 324

2020 Food Safety Online Ordering Guest Recovery 324

Modern Restaurant Management

APRIL 27, 2020

No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. launched “ Restaurants Rising , ” an initiative providing resources and support to help local area restaurants operate and adapt in response to Covid-19 and the associated rapidly changing market dynamics.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Restaurant Recovery Stats. Companies are focusing on ways to guarantee the safety of their employees and guests.

2020 322

2020 Guest Recovery Online Ordering Point of Sale 322

Modern Restaurant Management

SEPTEMBER 23, 2020

These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're “We will continue to create innovative products and further our go-to-market approach to ensure merchants nationwide have access to the tools they need to run their businesses. ” Tastewise Data.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

JANUARY 15, 2021

McDonald’s moved up one spot to second place in the BIS COVID Study, while 2020’s top brand, Starbucks, moved to third. Additional significant fast food industry findings include: The fast-food industry ranks sixth in this study, maintaining its position from the 2020 and 2019 rankings. 2020 Gift Card Sales.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. The TableUp team will join the TouchBistro family and continue working from Boston. .

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

AUGUST 6, 2021

ahead of the February, 2020 pre-pandemic timeframe ($70.6 hard with many having to shut their doors altogether,” said Julia Howell, product marketing manager for NEXT Insurance. “As for their own businesses, 94% of respondents expressedoptimism about a recovery.” On the upside, U.S. That’s 6.6%

Insurance 493

Insurance 2021 Guest Recovery Point of Sale 493

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Installing self-serve micro markets and pop-up groceries. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MAY 5, 2021

CGA’s latest sales data reveal significant increases compared to performance in 2020, during one of the worst periods of decline when full lockdown restrictions were in place. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. Positive Signs for On-Premise. " Beverage Insights.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S., Taco John’s International Inc.

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

JULY 30, 2021

Their growth in urban and suburban markets is impressive and is the result of great operations and focus on people development,” said Andrew Cherng, Co-Founder and Co-CEO of Panda Restaurant Group, the largest Asian dining concept in the U.S. “The market is still ripe for continued expansion and growth,” said Kapoor.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. “I found inspiration on my travels. million who spend $11.5 billion on average.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

SEPTEMBER 3, 2020

Have clear signage, enforce the mandated health rules, and diligently track the number of guests inside of your facility at all times. Install automatic doors or have a single employee usher guests in and out of the restaurant to eliminate touch points on door handles. Your marketing, accounting and legal teams can be your best allies.

Fine Dining 502

Fine Dining Restaurant Law Outdoor Food Truck 502

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. million in February 2020. With lower overhead, streamlined staffing, and limited menus, QSR models offer flexibility to guests and operational efficiency for staff.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JULY 14, 2020

Customers will see Black-owned carousels on DoorDash in select markets including Washington D.C, They are offering $0 delivery fees** from all merchant partners in DoorDash’s program to support Black-owned businesses on DoorDash and Caviar through the end of 2020. ” Resetting America.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

DECEMBER 12, 2019

As part of these agreements, Tropical Smoothie Cafe restaurants will be developed in key markets throughout the state over the next five years. Two additional cafes are under construction and slated to open in early 2020 in Highlands Ranch and Littleton. In 2020, 65.

Franchising 275

Franchising Franchise Loyalty Program Book 275

Goliath Consulting

JUNE 15, 2020

You can just go to the market and do with what you’ve got.”. The reality is everyone has to adjust in some capacity but everyone is very focused on the guest’s experience still and that will get them far” (5). As such, communication and transparency is a necessary component of recovery. 2020, June 11). 2) [link]. (3)

Supplies 311

Supplies Food Supply Sourcing Guest Recovery 311

Goliath Consulting

DECEMBER 6, 2020

2020 has certainly been a year like no other for the industry. With the industry’s recovery expected to be sluggish, some even estimating that the full recovery could take years (1), there’s little doubt that this trend of off-premise dining will continue to grow in 2021.

2021 286

2021 Mobile Ordering Food Guest Recovery 286

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand. When was a time when you went out of your way to delight a guest?

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

MARCH 8, 2024

Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.

Catering 251

Catering 2024 2023 Guest Recovery 251

OpenTable

APRIL 23, 2020

OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. Also, the Venga relationship management solution we acquired last year provides a complete view of loyal guests and their feedback. Second, big price cuts for 2020. … Read more. … Read more.

Pricing 105

Pricing 2020 Guest Recovery Reservations 105

Modern Restaurant Management

NOVEMBER 5, 2019

Additionally, Joe Erlinger, most recently President, International Operated Markets, has been appointed President, McDonald's USA, effective immediately. "I look forward to working with our franchisees to build upon the transformational progress in our largest market. Chris Kempczinski. "The " Reducing Food Waste.

Waste 253

Waste Food Leadership Customer Service 253

Cheetah

APRIL 26, 2021

Food trucks are an excellent way for operators to leverage new location, market, and brand opportunities and raise a new kind of restaurant industry out of the ashes of the old one. Obviously, the menu, brand, marketing, and many other factors need to be considered. but not wholly demolished during 2020. billion – a 2.4%

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. Coronavirus and the Restaurant Industry: Key Insights – May 13, 2020. . This suggests guests may be favoring their local independent favorites for these dining occasions as dining rooms reopen. Key Insights – May 6, 2020. .

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Touch Bistro

APRIL 28, 2021

As the COVID-19 pandemic slowly begins to recede, many restaurants are turning to gift card marketing as part of their 2021 recovery plan. First and foremost, gift cards provide restaurants with an immediate source of revenue – cash that can be incredibly valuable in the early months of recovery. Immediate Cash Flow.

Marketing 98

Marketing Email Marketing Social Media Guest Recovery 98

Black Box Intelligence

SEPTEMBER 13, 2021

Understanding key restaurant calculations will help you assess your performance and plan your menu, labor needs, operating hours and marketing campaigns. Once you understand how one unit is performing year over year, you can compare it to the rest of the market. So, which metrics should you track to truly understand your performance?

Guest Recovery 98

Guest Recovery Point of Sale 2021 Fine Dining 98

Aaron Allen & Associates

SEPTEMBER 24, 2021

It’s the same thing over and over, and constant coverage we’re consuming on the pandemic in multiple facets — now on to restaurant recovery from COVID. Those who were agile to respond have already started to pull ahead in terms of market share. What a Thorough Restaurant Marketing Audit Should Cover. Would You Like Another?

Audits 104

Audits Guest Recovery Government 2020 104

Black Box Intelligence

AUGUST 9, 2021

The industry’s labor challenges will persist through the economic recovery and beyond. The Brookings Institute studied the frequency of industry transitions between December 2019 and November 2020. Quarterly compensation report providing detailed data on annual bonus and total cash compensation benchmarks, down to the market level.

Webinar 98

Webinar Front of House Guest Recovery Back of House 98

Restaurant365

APRIL 16, 2021

To be certain, your restaurant profit margin in 2020 and 2021 probably look significantly different than past years. Other restaurants have faced incredibly low margins, and as of December 2020 , nearly 110,000 restaurants across the country have closed permanently or long term, according to the National Restaurant Association.

Loyalty Program 88

Loyalty Program Point of Sale Guest Recovery Seasonal Menu 88