Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens
Modern Restaurant Management
DECEMBER 30, 2024
Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation. The goal was to get this process down to one hour, or less.
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