Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. Both limited-service restaurants (61 percent) and full-service eateries (63 percent) are challenged to accommodate guests while operating with fewer employees.

2024 120

2024 2040 2023 2013 120

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. percent from 2020, according to the National Restaurant Association. And many will continue to do so in new ways.

2022 199

2022 Employee Relations Outdoor Fast Casual 199

Modern Restaurant Management

MARCH 28, 2022

The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees.

2022 208

2022 FOH BOH Recruiting 208

Modern Restaurant Management

APRIL 29, 2021

According to the latest Yelp Economic Average (YEA) report, there were more new businesses openings than at any other period over the last 12 months and business reopenings are at the highest level since the second quarter of 2020. Robotics are being tested at every single position in the restaurant from cooks to table service.

Fast Casual 219

Fast Casual Hiring Front of House Online Ordering 219

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. An Uncertain Start to 2020? Looking Ahead.

2020 95

2020 Point of Sale Online Ordering Consumer Goods 95

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 216

Customer Service Retail Food Safety Mobile Ordering 216

Modern Restaurant Management

JUNE 3, 2021

Here are some strategies restaurants should consider to attract and retain employees: Provide financial flexibility : Many employees have limited or no access to traditional banking services. Host a hiring party : Make recruiting memorable. Ask current employees to help recruit. Attain Staffing Success by Setting Yourself Apart.

Ordering 154

Ordering Front of House Hiring Recruiting 154

Lavu

DECEMBER 20, 2019

These may be payments to vendors or suppliers for services or goods received by. Customer service skills. vendors or service providers. Despite this, good negotiation tactics and customer service skills are. In every industry, there will be two sides to every financial transaction. your company.

2020 78

2020 Insurance Education Employee Relations 78

Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. Be Transparent About Safety. Think Beyond Your Four Walls. Quality Over Quantity.

2021 224

2021 Marketing Food Safety Back of House 224

7 Shifts

OCTOBER 22, 2021

Even in the pandemic year of 2020, before vaccines, we saw bumps in both sales and shifts scheduled in and around the tent pole holidays. Once you've determined the need to adjust your schedule for the holidays, the next step is to work with employees on their availability to build schedules that work for them and your customers.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Good to know that the grand old tradition of writing us out of the history of food is alive & well in 2020. — dirtcandy (@dirtcandy) August 24, 2020. Your next step is to signal to your staff (and customers) what you stand for.

Leadership 195

Leadership FOH BOH Website Management 195

Open for Business

MAY 11, 2023

Thanks in part to the racial reckoning of 2020 and the subsequent labor shortage, a lot of restaurants have realized the importance of DEI initiatives in creating a positive workplace culture and attracting and retaining top talent. Look to metrics like employee retention rates, customer feedback, and employee engagement surveys.

Recruiting 78

Recruiting Training Workshop Back of House 78

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever.

2022 186

2022 Food Supply Mobile Ordering Customer Experience 186

Perfect Daily Grind

AUGUST 2, 2022

According to the National Restaurant Association’s (NRA) State of the Restaurant Industry mid-year 2021 report , some 75% of US business operators say that recruitment and retention of employees is the biggest challenge for their business. These rates are also increasing year-on-year – including in coffee shops. Enjoyed this?

Café 188

Café Hospitality Training Customer Service 188

Apicbase

FEBRUARY 29, 2024

It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15 million tons in 2020 and 12 million tons in 2021. 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. million tons in 2020 and 12 million tons in 2021.

2024 52

2024 Operations 2023 Loyalty Program 52

Sling

AUGUST 9, 2023

January 2023 Team Communication: Why It Matters and How to Improve It January 2023 How to Create an Effective Performance Improvement Plan January 2023 Onboarding Checklist: How to Onboard Your Employees the Right Way January 2023 The 34 Most Important Customer Service Skills You Need To Have December 2022 The 37 Best Restaurant Interview Questions (..)

Article 78

Article 2023 2022 2021 78

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners.

Management 284

Management Management 2019 Employee Relations 284

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. million down from February 2020.” ” The current situation is even tougher for full-service restaurants. Employment at quick-service and fast-casual restaurants was down just 6 percent over the same period.)”

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. Once the customer places the order, the kitchen staff is notified, and food preparation begins. Size of U.S. market for online food delivery.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

DECEMBER 31, 2020

2020 Trend of the Year “Vegan Goes Viral” (cringe). While we may never use the word “viral” again, 2020 was still the year that vegan cuisine entered the mainstream. DG: Third party services are here to stay. Leveraging technology will create positive customer experiences.

2021 199

2021 Hotels Airlines Guest Recovery 199

Modern Restaurant Management

JULY 6, 2021

percent of small businesses in accommodations and food service reported that their operating capacity was affected by the availability of employees. In 2020, When I Work saw flexible scheduling grow 10-fold among its customers. While it might be tough to recruit and retain quality employees right now, it is not impossible.

Restaurant Law 178

Restaurant Law Small Business Mobile Ordering Recruiting 178

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . According to Mastercard , contactless payments were used by 80% of people surveyed in 2020.

2022 98

2022 Front of House Cash Management Online Ordering 98

Hot Schedules

FEBRUARY 23, 2022

Like major credit cards and membership associations, large brands have the resources to pool together significant discounts across myriad products and services, which they’re able to offer employees. Every service industry workforce is filled with ambitious high schoolers, college dropouts, and degree holders alike. Konference.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Modern Restaurant Management

JUNE 8, 2020

7010 – Paycheck Protection Program (PP) Flexibility Act of 2020 which extends provisions of the act to give more time to both use and pay back the funds. Increase to five years the maturity of PPP loans that are approved by SBA (based on the date SBA assigns a loan number) on or after June 5, 2020. PPP Goes Flexible.

Guest Recovery 136

Guest Recovery Food Safety Employee Relations Mobile Ordering 136

Modern Restaurant Management

MARCH 18, 2020

“Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service.” Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service. million workers we employ."

Insurance 162

Insurance Employee Relations 2002 2001 162

Modern Restaurant Management

AUGUST 11, 2021

” Despite obstacles in 2020, Dunkin’s non-traditional development continued with 27 additional restaurants, including openings throughout airports in Boston, San Antonio, St. “We’re excited to play a large role in Chester’s redesign and know our customers will love it too.” BETTER PIZZA.®

Franchise 178

Franchise Franchising Fast Casual Sports 178

Modern Restaurant Management

JANUARY 17, 2020

In 2020 alone, Curry Up Now anticipates opening 12 locations across the country. " Interested parties should have extensive experience in multi-restaurant food service, with a focus on excellent restaurant operations and development, and meet specified financial and investment criteria. Taco Bell's 2020 Commitments.

Franchise 113

Franchise Franchising Fast Casual Leadership 113

The Restaurant Times

MARCH 10, 2022

The UK’s multi-billion pound full-service restaurant industry, which stood at around £23 billion in 2020, is expected to witness a significant dip in sales in the year 2021. Procedure for staff recruitment. You can assess the consistency of service quality based on the feedback received from the diners.

2022 52

2022 Operations Customer Service Email Marketing 52

Restaurant365

APRIL 4, 2022

That figure is expected to grow as drastic changes in both the industry and consumers push restaurant operators toward technology to help them both improve their operational and financial efficiency while doing a better job at reaching customers across various channels. By the end of 2020, that figure plummeted to $678 billion.

Point of Sale 78

Point of Sale Technology Customer Experience Mobile Ordering 78

Modern Restaurant Management

MARCH 3, 2023

." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030.

2023 199

2023 2022 Consumer Goods Point of Sale 199

Restaurant365

JULY 29, 2021

Restaurants lost $270 billion in 2020 due to COVID-19 shutdowns and restaurant restrictions, and the crisis sent many companies into a tailspin. According to the National Restaurant Association , in 2020, 110,000 restaurants closed permanently, and 2 million restaurant industry jobs were lost. Negotiate updated terms with vendors.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment. metro area. .

Franchise 144

Franchise Franchising Food Safety Kitchen Safety 144

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want.

2021 190

2021 Kitchen Safety Food Safety Mobile Ordering 190

EATER

MAY 16, 2024

However, in early 2020, just as West-bourne staff had started to integrate Vivvi with their work and child care needs, the pandemic shut everything down. By the fall of 2020, unable to come to terms with her landlord, Marcus closed West-bourne. daily , and on the holidays that most child care centers close.

Employee Relations 95

Employee Relations Government Hospitality Take-out 95

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. According to the report, roughly half of full-service restaurants said they devoted more resources to expanding the off-premise side of their business since the onset of COVID.”

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Black Box Intelligence

NOVEMBER 1, 2021

Dive deeper into the state of the quick service segment with our newest research: How Quick Service is Outpacing the Restaurant Industry in Sales & Traffic. Full-Service: Service Guest Sentiment Improved in Q3. Full-Service: Service Guest Sentiment Improved in Q3. Click here for the free download. .

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84