Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. Full-service menu prices climbed 4.5 In November 2023, the National Restaurant Association reported that full-service restaurant employment levels were still 4 percent below February 2020 readings.

2024 179

2024 2023 Loyalty Program Point of Sale 179

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. Limited-service brands continue doing much better regarding sales growth year over year. Top Foods of 2020.

2020 154

2020 Mobile Ordering Point of Sale Fast Casual 154

Modern Restaurant Management

AUGUST 31, 2020

California Court Limits Foie Gras Ban: On July 14, a California district court limited the state’s ban on foie gras and interpreted the law to allow out-of-state sellers to sell foie gras to California customers. Full-service restaurants are exempt from this law if employees sort organic waste. Administrative Developments.

2020 131

2020 Restaurant Law Agriculture Compost 131

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. 22 percent of customers are looking to buy restaurant merchandise. Service-related mentions became more positive by 6.0 Diners Show Holiday Spirit.

2020 160

2020 Point of Sale Seasonal Menu Consumer Goods 160

Focus POS

DECEMBER 11, 2019

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. Excellent service in-house and out-of-house.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 137

2020 Online Ordering Fast Casual Cash Management 137

Modern Restaurant Management

JUNE 18, 2020

More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. Insights are based on POS data from US locations of which 95 percent of total locations are QSR, the remaining 5 percent are table service. Return to On-Premise. The full report is here.

2020 149

2020 Guest Recovery Kitchen Safety Online Ordering 149

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this.

2020 187

2020 Loyalty Program Mobile Ordering Fast Casual 187

Modern Restaurant Management

JANUARY 8, 2021

Ninth Circuit Dismisses Popcorn Class Action : On December 4, 2020, the Court of Appeals for the Ninth Circuit affirmed a district court’s dismissal of a class action lawsuit regarding partially hydrogenated oils in Pop Secret popcorn, finding a lack of Article III standing. On July 8, 2020, Maine Governor Janet T. Legislation.

2020 157

2020 Restaurant Law Food Safety Employee Relations 157

7 Shifts

OCTOBER 15, 2020

The law temporarily suspends personal-liability provisions for restaurants impacted by mandated closings or service limitations. New York State Restaurant Association : The trade association for New York restaurants, who works to further the business interests of restaurant owners and to provide valuable support services to members.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

OCTOBER 21, 2020

Raise your hand if your 2020 marketing plan included messaging about wearing a mask. And when it comes to those marketing plans, 2020’s lessons will, at least, provide good advice for 2021 and the years to come. How about weeks-long dining room shutdowns? Still nothing? Curbside takeout and no-contact delivery are the norms.

2021 193

2021 2020 Marketing Social Media 193

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

2020 167

2020 Fast Casual Point of Sale Online Ordering 167

Modern Restaurant Management

MARCH 3, 2020

California Supreme Court Defines Hours Worked : On February 13, 2020, the California Supreme Court interpreted what “hours worked” means under California law in an employment case involving Apple that may have repercussions in the restaurant industry. The law went into effect on January 1, 2020. Litigation.

2020 108

2020 Restaurant Law Employee Relations Mobile Ordering 108

Modern Restaurant Management

FEBRUARY 27, 2020

2020 State of the Restaurant Industry. The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining.

2020 152

2020 Influencer Point of Sale Food Safety 152

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. Good 2020 for Mountain Mike's. ” Naf Naf Expands in Dallas Area. Army Officer.

Franchise 196

Franchise Franchising 2020 2021 196

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. Trends are no longer limited to the cuisines on offer or the style of service. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. Service Excellence at every price point.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 183

2020 Website Management Online Ordering Point of Sale 183

Modern Restaurant Management

OCTOBER 22, 2020

With this critical pivot, a forgotten technology has been key to engaging customers, driving transactions, and keeping both customers and restaurant employees safe. For customers, QR codes could not be easier. Customers simply respond to the messages on their phones to take the action or enjoy the content (2).

2020 192

2020 Mobile Ordering Customer Experience Customer Service 192

Transact

DECEMBER 18, 2019

2020 is just around the corner and it’s an exciting time to be in the business! Every year brings changes to how customers interact with restaurants, and every year new technologies pop up to help restaurants keep up. . Let’s review some of the most likely trends we will see in the restaurant industry for 2020. .

Technology 83

Technology 2020 Mobile Ordering Online Ordering 83

Hot Schedules

DECEMBER 13, 2020

2020 Labor & Wage Compliance Round-Up. J ust a few things happened in 2020 – an election, a pandemic, an economic shut down. The city of Seattle has increased employee payouts over wage and scheduling disputes from $26,000 in 2014 to almost $4 million in 2020. Five new ones were added in 2020. Phone Medical.

2020 78

2020 Employee Relations 2021 Hotels 78

Focus POS

AUGUST 7, 2020

A ghost kitchen doesn’t serve customers in-person. Owners can easily and affordably buy or rent property in certain distressed economic areas that a full-service restaurant may not thrive in. . You aren’t serving customers on-premises, so there is no need for any of the basics, like tables and chairs. Low Overhead Costs .

2020 167

2020 Front of House Kitchen Safety Back of House 167

7 Shifts

JANUARY 9, 2024

A tip is any money (or indicated portion of a credit card charge) a customer leaves beyond the cost of products, services, and tax. The customer must be allowed to choose the amount. The customer must be in control of who receives the money. Any mandatory service charge is the restaurant’s property—not the server’s.

Restaurant Law 221

Restaurant Law Cash Management Tip Distribution 2024 221

Modern Restaurant Management

DECEMBER 16, 2022

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room. Tapping Into the Potential.

Customer Service 217

Customer Service Customer Experience Consumer Goods Food Safety 217

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020.

2019 155

2019 2020 Employee Relations 2030 155

The Restaurant Group

DECEMBER 3, 2020

Key Restaurant Industry Takeaways for 2020 – Challenges and Innovations. With a challenging and unprecedented 2020 nearly behind us, it is useful to take stock and pause to review the year’s challenges and opportunities. Online ordering is not a 2020 novelty. The pandemic has upended the hospitality industry.

2020 78

2020 Online Ordering Fine Dining Food Safety 78

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Technology 176

Technology Online Ordering Mobile Ordering Customer Service 176

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start.

Customer Experience 181

Customer Experience Customer Service Technology Communication 181

7 Shifts

JANUARY 9, 2024

A tip is any money (or indicated portion of a credit card charge) a customer leaves beyond the cost of products, services, and tax. The customer must be allowed to choose the amount. The customer must be in control of who receives the money. Any mandatory service charge is the restaurant’s property—not the server’s.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution 2024 195

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. There are generally two approaches.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Restaurant Clicks

MARCH 4, 2020

The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however. If you’re looking for a third party delivery service for your restaurant, look no further.

Delivery 98

Delivery 2020 Food Online Ordering 98

Restaurant365

NOVEMBER 19, 2019

Here are the top 10 operational challenges restauranteurs should expect in 2020: 1. Employees determine the customer service experience in a restaurant. The dining experience is always evolving, and today’s guests have developed different customer service expectations about diet, nutrition, allergies and sensitivities.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Deliverect

NOVEMBER 15, 2019

Digital restaurant orders grew 23% annually since 2013 and are expected to triple in volume by 2020, according to The NPD Group. Check out these key trends on the horizon for 2020! #1 With all the options created by the rise of on-demand culture, letting customers get their food how and when they choose is becoming the new normal.

Delivery 70

Delivery 2020 Retail Transportation 70

Deliverect

NOVEMBER 28, 2019

But what will 2020 bring? The delivery service reported a 330-percent increase in vegan orders over the past two years, as well as a rapidly growing number of eateries offering vegan food. In 2020, cool color and flavor combinations are going to be present even more: spirulina and matcha green, purple cabbage, turmeric yellow,….

2020 103

2020 Delivery Food Food Order 103

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. An Uncertain Start to 2020? Looking Ahead.

2020 91

2020 Point of Sale Online Ordering Consumer Goods 91

Modern Restaurant Management

MARCH 31, 2020

In a newly released deck, it shows the steep decline of foot traffic to America’s businesses in March 2020 due to the spread of Covid19 and associated governmental “shelter in place” orders. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 61 percent YOY decline.

2020 99

2020 Food Safety Kitchen Safety Consumer Goods 99

Restaurant Engine

SEPTEMBER 23, 2020

In this article, let’s look at 2020 restaurant marketing trends for your best year yet, and so you don’t have to ask, “Where are my diners?”. Require customers to provide their email address or cell phone number to sign up. During the COVID-19 pandemic, and for the foreseeable future, your restaurant customers want delivery options.

2020 94

2020 Marketing Email Marketing Social Media 94

Restaurant Clicks

MAY 5, 2020

Instagram growth services can help target and engage with followers, so your Instagram has real, engaged users to build your brand. Check out the best Instagram growth services for 2020 and grow your restaurant’s social media presence! . Social Buddy is our #1 pick for the best Instagram growth service. Social Buddy .

2020 79

2020 Social Media Customer Service Food Supply 79