Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

Guest Recovery 199

Guest Recovery Recruiting Front of House Customer Service 199

Black Box Intelligence

AUGUST 5, 2021

million in April, and the accommodations and food services sector accounted for the largest increases. With fewer workers on the market, service businesses of all kinds are competing for a smaller talent pool. The cost of restaurant and service industry labor in 2021 is accelerating rapidly. A competitive hiring landscape.

Recruiting 71

Recruiting 2021 Management Management 71

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. Recruiting and hiring decisions are often made by managers at the store or restaurant level instead of by corporate recruiters.

Hiring 203

Hiring Recruiting Tip Distribution Small Business 203

Black Box Intelligence

OCTOBER 25, 2021

The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. We’re in a consumer choice-driven world, where convenience, customization and attentive service are expected.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Typsy

MAY 18, 2021

Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations. Hospitality is an industry for those who love customer service. Request a demo from the Typsy team or start learning now online.

Training 156

Training Hospitality Recruiting Demo 156

Modern Restaurant Management

NOVEMBER 22, 2022

When hiring seasonal workers, whether for customer-facing positions, kitchen support, or back-end logistics roles, it’s easy to get wrapped up in the immediacy of the task and inadvertently abandon parts of the hiring process that produce quality candidates. How to avoid. Think broadly when it comes to sourcing applicants.

Hiring 180

Hiring Recruiting Employee Relations Mobile Ordering 180

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Management 180

Management Management Hiring Customer Experience 180

Modern Restaurant Management

JUNE 3, 2022

Put your marketing skills to work to recruit new talent and fill open job positions at your quick-service restaurant. Here are a few fresh ideas to improve recruitment. At least 86 percent of businesses use video to market to customers. The outbreak of the pandemic sent unemployment rates through the roof. Make a Video.

Marketing 188

Marketing Recruiting Hiring 2017 188

Embrace the Suck

MAY 14, 2023

This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. The facade may still gleam, but cracks start to show in the form of inconsistent service, dwindling patron numbers, and souring workplace culture. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

AUGUST 10, 2021

In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives. Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. This cuts wait times and diners can get their food that much quicker.

Ordering 236

Ordering Recruiting Employee Relations Food Order 236

Modern Restaurant Management

AUGUST 23, 2023

Prior to his role as General Manager, he was CGO (Chief Growth Officer), General Manager, Vice President, and Chief of Staff, where he spearheaded projects including the acquisition of Punchh, company integrations, executive recruiting, and has established PAR’s KPI setting and tracking process through business reviews.

Loyalty Program 164

Loyalty Program Customer Experience Customer Service Mobile Ordering 164

Sante

OCTOBER 8, 2020

Download the talentReef Guide and learn how to digitally engage candidates and successfully recruit, hire, and onboard in a digital world. 2020 has been a lesson in quickly adapting to new requirements - namely, contactless recruiting, hiring, and onboarding.

Management 130

Management Management Recruiting Download 130

Modern Restaurant Management

MARCH 14, 2022

Recruitment as a Challenge. The National Restaurant Association recently reported that 75 percent of restaurant operators say recruitment and retention are their biggest challenges. So how can employers attract and ultimately retain talent to keep their businesses running? The answer: financial stability and flexibility.

Loyalty Program 185

Loyalty Program Recruiting 2000 Transportation 185

7 Shifts

FEBRUARY 18, 2020

When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer. The kitchen is backed up so your customers have to wait a long time for food and take it out on you. Your customers and manager are angry at you. Think of a waitmare as a game of Diner Dash gone horribly wrong.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Team culture and customer service also suffer. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences.

POS 185

POS Food Supply Mobile Ordering Point of Sale 185

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge.

Management 190

Management Management Food Safety Communication 190

Modern Restaurant Management

NOVEMBER 24, 2020

Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season. Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months. Leverage Marketing Strategy to Remind People You Exist.

Cash Management 227

Cash Management Social Media Seasonal Menu SEO 227

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. Both limited-service restaurants (61 percent) and full-service eateries (63 percent) are challenged to accommodate guests while operating with fewer employees.

2024 120

2024 2040 2023 2013 120

Modern Restaurant Management

FEBRUARY 21, 2023

.” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. OK, so maybe it was an off-night.

Social Media 114

Social Media Customer Service Customer Experience Recruiting 114

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

ExactHire - Restaurants

FEBRUARY 21, 2022

Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. Receipts – Hospitality, service, and retail industry leaders, in particular, take note.

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Modern Restaurant Management

MARCH 28, 2022

Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment. At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees.

2022 197

2022 FOH BOH Recruiting 197

Ken Burgin

FEBRUARY 13, 2024

What is the typical service like on a busy shift? Getting an idea of the pace, volume, and intensity of service can help applicants gauge if they’re a good fit for the environment and what will be expected of them during peak times. What is the restaurant’s service philosophy and customer experience goal?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

DECEMBER 29, 2022

Labor will remain competitive, but the relentless recruiting cycle and wage pressure has begun slowing down. An increasing number of brands are launching apps, and incentivizing customers to order through them. The immediate 2022 labor crunch has been extremely painful for operators. The worst of the labor problem is beginning to ease.

2023 208

2023 Technology Back of House Customer Experience 208

Modern Restaurant Management

OCTOBER 27, 2021

Some 53 percent of adults say that purchasing takeout or delivery is an essential part of the way they live , and 68 percent say they’re more likely to use a third-party delivery service now than they were before the pandemic. Restaurants will need to offer high-quality dining experiences to build a loyal customer base.

Customer Experience 204

Customer Experience Recruiting Customer Service Delivery 204

Modern Restaurant Management

MARCH 2, 2020

The revolution of delivery services is making a substantial impact on the restaurant industry. While food delivery is nothing new, breakout services like Uber Eats and DoorDash have capitalized on what customers want most: convenience.

Supplies 197

Supplies Delivery Food Supply Back of House 197

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

Hiring 170

Hiring Recruiting Restaurant Law Customer Experience 170

Ken Burgin

MAY 9, 2022

We also discussed changes in managing people – recruitment, retention, mental health, skill development, culture and productivity. Moving to the customer side of business, we looked at recent changes in the customer experience and service, and how businesses are meeting and matching new expectations.

Leadership 96

Leadership Innovation Hospitality Management 96

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing.

2022 177

2022 Hospitality Loyalty Program Point of Sale 177

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded.

2022 199

2022 Employee Relations Outdoor Fast Casual 199

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. Here are a few ways restaurants can use consumer insights to improve their overall business and profitability: Analyze Customer’s Day-to-Day Routines.

Mobile Ordering 199

Mobile Ordering Customer Experience Customer Service Food Order 199

Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Less admin makes for freer staff to focus on delivering a quick and friendly service. Reduce Wait Times.

Mobile Ordering 144

Mobile Ordering Ordering Front of House Guest Recovery 144

Modern Restaurant Management

AUGUST 23, 2022

Fostering a strong relationship with loyal customers can position restaurants for even greater success during times of increased economic stability. This means putting guest expectations at the forefront, prioritizing the experience to maintain a strong customer base. Evaluating Resources. Focusing on the Long-Term.

Franchise 170

Franchise Franchising Loyalty Program Food Supply 170

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195