7 Shifts

SEPTEMBER 21, 2023

In the restaurant business, the only constant is change. But what separates successful restaurants from the rest are the ones that can best adapt. 2020 marked the beginning of a new era for restaurant management. The pandemic, for all its devastation, granted many restaurants a silver lining: a chance to reset.

2023 397

2023 Leadership Hiring Fast Casual 397

7 Shifts

MAY 1, 2024

Bookkeeping is one of the most essential aspects of any restaurant business. After all, a small, honest mistake can accumulate over time and turn into bigger operational problems— 17% of restaurants even fail in their first year due to mismanagement of finances.

Cash Management 195

Cash Management Inventory Employee Relations Beverage 195

Modern Restaurant Management

MAY 1, 2024

Restaurants are complex businesses with many moving parts. Yet all of these parts must work together in harmony for the customer to leave the restaurant feeling satisfied, with their only hunger being to return for another visit. — but they are generally relatively isolated from the rest of the team.

Communication 178

Communication Operations Leadership Employee Relations 178

Culinary Cues

NOVEMBER 20, 2023

This was a tradition of early holiday shopping, hoping to beat the maddening crowds that typically flood shopping districts and restaurants this time of year. The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. Even then he was speaking of the interdependence of us all.

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

7 Shifts

FEBRUARY 13, 2023

It’s no secret that with a workforce mass exodus and rising minimum wages, the restaurant industry is long overdue for an overhaul of its business structure and compensation model. Our coalition of restaurant owners across the country come together to share best practices about wages and benefits. Rethinking Wages: Where to Start?

Tip Distribution 390

Tip Distribution Front of House Restaurant Law Back of House 390

7 Shifts

APRIL 3, 2023

The restaurant industry has a wage problem. It's one of the only industries where workers can legally be paid under the already low Federal minimum wage of $7.25 Restaurants can operate while paying staff a sub-minimum wage of just $2.13 Restaurants can operate while paying staff a sub-minimum wage of just $2.13

Front of House 370

Front of House Tip Distribution Back of House Restaurant Law 370

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Is it culinary school, working in well-known restaurants, finding an established chef to mentor them, or is it something else entirely?

Hotels 426

Hotels Point of Sale Cash Management Training 426

7 Shifts

MARCH 28, 2023

As of last week, there are now more than 1 million restaurant pros using 7shifts! That means 1 in every 15 restaurant workers in the U.S. relies on 7shifts to stay better connected to their team, manage their work schedules, and get paid. And restaurant workers have spoken. Staff at gusto!

Hiring 370

Hiring Hospitality POS Management 370

Culinary Cues

MAY 3, 2023

It amazes me every time I visit a restaurant – the important things that we miss. With menus the focus is, and always has been, on the protein, the center of the plate. The biggest, the best quality, cooked to perfection, sourced from the finest ranch, grass fed, Angus, Wagyu, Kobe, Natural, Organic, and the list goes on and on.

Food Truck 467

Food Truck Customer Experience Food Supply Take-out 467

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? When we say all-in-one, what does that actually mean? It means everything you need to manage your team is in one place.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Culinary Cues

APRIL 9, 2024

You thought you were good, a solid line cook or prep cook, a couple years of experience under your belt working in a busy restaurant. You were on fire and felt confident that you would be a star in any operation. So, you applied for a job at one of the best restaurants in town, a place admired by all.

Uniforms 323

Uniforms Waste Café Take-out 323

Modern Restaurant Management

APRIL 26, 2024

Staff at one popular Mexican chain start preparations for the next year’s Cinco de Mayo celebration right after the previous one ends. “In December, the team begins to plan based on the feedback from that recap meeting and the new ideas that have emerged since then.” One thing they need a lot of is ice.

Social Media 117

Social Media Food Supply Events Entertainment 117

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Focus on questions that are relevant to your restaurant and your customers.

Management 196

Management Management Loyalty Program Social Media 196

Modern Restaurant Management

APRIL 9, 2024

According to the National Restaurant Association, competition in the restaurant sector is strong. In fact, 45 percent of restaurant operators expect competition to be more intense than last year. Restaurants know this, and it’s why they are focused on connecting the back and front of the house.

2024 203

2024 Front of House Mobile Ordering Fast Casual 203

Modern Restaurant Management

APRIL 22, 2024

Fast food fraud has seen a 45-percent increase in the last year or so, largely driven by a digital transformation sea change that has made these restaurants more vulnerable, according to data from fraud prevention company Forter. Why is fast food fraud on the rise? Is there an idea that this is somewhat of a victimless crime? .”

Food 203

Food Loyalty Program Consumer Goods Customer Experience 203

Modern Restaurant Management

JANUARY 17, 2024

With not much time on their hands, the younger generations of adults don’t have much time to cook – with other sources of supplemental income keeping them busy 24/7. When a customer loves your restaurant, the food, and the service, they’ll want to spend more.

Loyalty Program 195

Loyalty Program Mobile Ordering Customer Experience Back of House 195

Modern Restaurant Management

APRIL 16, 2024

A friend tells you a restaurant has bad service and gave her food poisoning. But what if that “friend” is actually just someone leaving a review on Yelp? For today’s always-online consumers, it’s all the same. There’s no way we can do all this!” Would you still go? Reviews matter.

Social Media 110

Social Media Loyalty Program Online Ordering Customer Service 110

Modern Restaurant Management

FEBRUARY 27, 2024

.'s 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. Nearly two-in-three (63 percent) have encountered inaccuracies in business listings on major platforms such as Google, Facebook, and Instagram.

Online Ordering 188

Online Ordering Consumer Goods Customer Service Customer Experience 188

Modern Restaurant Management

APRIL 9, 2024

More than half of respondents (54 percent) expressed optimism about the positive impact of AI in the restaurant industry, according to a survey from Slang.ai. Despite this optimism, less than one-third of operators currently utilize AI indicating untapped potential for technological integration within the industry. A promising 71.6

Customer Experience 192

Customer Experience Customer Service Technology Inventory 192

Modern Restaurant Management

APRIL 17, 2024

Eighty-one percent of diners said they would either stop going to a restaurant altogether or alter their dining hours to avoid prices surging during peak hours and 64 percent said they have a negative reaction to restaurants using surge and dynamic pricing, according to a HungerRush’s National Restaurant Price Surging Survey.

Pricing 197

Pricing Loyalty Program Customer Experience Consumer Goods 197

Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. PR is all about boosting brand awareness, building positive consumer relationships and maintaining/enhancing your restaurant’s reputation. Here are five essential tips for restaurants looking to level up with PR: 1.

Social Media 197

Social Media Employee Relations Food Safety Influencer 197

Modern Restaurant Management

MARCH 28, 2024

Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. Since then, the practice has become ubiquitous.

Information 221

Information Allergens Food Supply Food 221

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What other AI functionality do you feel will be utilized more in restaurants this year?

Customer Experience 189

Customer Experience Entertainment Transportation Customer Service 189

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. What results did you find surprising and why?

2024 203

2024 Online Ordering Website Management 2023 203

Modern Restaurant Management

MARCH 14, 2024

In celebration of Pi Day, the team at Otter dug into the one billion+ orders they’ve processed to discover pizzeria and pizza chain trends. Fifty-one percent of pizzeria and pizza chain orders come through from 4to 8:59 pm, but 51.5 percent of pizza order cancellations happen between the same window.

Online Ordering 110

Online Ordering Cash Management 2023 Inventory 110

Modern Restaurant Management

JANUARY 3, 2024

Trends create frameworks to understand where to start and what to focus on. I want to highlight trends in restaurant promotion for 2024. Trend One: Offering Ready-Made Solutions for Customers In today’s world, restaurant operators face guest attention deficit. How can you achieve this? You no longer have to choose.

2024 208

2024 Social Media Customer Experience Events 208

Modern Restaurant Management

APRIL 4, 2024

There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable. To learn more about restaurant sustainability, Modern Restaurant Management (MRM) magazine reached out to Ganzler. Why did you want to write this book and why now?

Sustainability 196

Sustainability Book Waste Food Supply 196

Modern Restaurant Management

MARCH 15, 2024

The most popular way to pay at restaurants is through card transactions, whether it's credit or debit. According to a PYMNTS study , 68 percent of consumers use their credit cards to purchase food at a restaurant, equating to $29.8 percent, which can be a major expense for restaurants. billion in sales in February 2022.

Equipment 196

Equipment Small Business Customer Service Pricing 196

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food.

Specials 196

Specials Operations Hiring Front of House 196

Modern Restaurant Management

MARCH 4, 2024

As traffic slows, how do restaurant operators keep and capture customers? By cracking the code of restaurant app usage, according to Revenue Management Solutions (RMS). The data analytics firm did some decoding by asking 330-plus restaurant consumers what app features were most valuable – and what turned them away.

Dine-in 197

Dine-in Loyalty Program 2024 2023 197

Modern Restaurant Management

FEBRUARY 12, 2024

There are many details to keep track of during the process of buying or selling a restaurant. Part of what you’re paying for when purchasing a restaurant is the brand reputation and web history. To prevent issues down the road, it's best to make sure you speak with your attorney to have all the necessary information.

Social Media 181

Social Media SEO Online Ordering Website Management 181

Modern Restaurant Management

NOVEMBER 8, 2023

Behavioral changes in spending habits, standards of service, and efficiency models have all changed. Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). No one was prepared for that. Not operators.

Recruiting 189

Recruiting Guest Recovery Advertising Food Supply 189

Modern Restaurant Management

APRIL 15, 2024

“One in three bites of food depends on pollinators.” ” The cultural sustainability of Mexican cuisine in particular is susceptible to bee decline as indigenous ingredients like tomatoes, vanilla, squash, cacao, chiles, and avocados all require pollinators to thrive. .

Sustainability 189

Sustainability Education Training Social Media 189

Modern Restaurant Management

JANUARY 19, 2024

As a restaurant manager or owner, you are aware of the dangers fire presents to your business. Restaurants are prone to fires due to several reasons including grease build up, gas leaks, electrical fires, and cooking mistakes. So, understanding your risks and how to prevent fires is critical in running your restaurant.

Kitchen Safety 189

Kitchen Safety Food Safety Training Equipment 189

Modern Restaurant Management

MARCH 5, 2024

Things began to change for the restaurant industry in 2023 as the script flipped from cutbacks to a growth mindset. Data from the National Restaurant Association’s 2023 State of the Restaurant Industry report revealed that nearly three in four operators were focused on sustaining growth.

Training 167

Training Food Safety Employee Relations Insurance 167