Modern Restaurant Management

FEBRUARY 17, 2025

To deal with fluctuating egg prices, Powers has a nmber of suggestions including taking advantage of commodity price drops to lock into systemwide supply contracts. "An "Take these opportunities to evaluate other P&L lines to see where you can capture some savings that can offset the cost of eggs.

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Modern Restaurant Management

FEBRUARY 17, 2025

To deal with fluctuating egg prices, Powers has a nmber of suggestions including taking advantage of commodity price drops to lock into systemwide supply contracts. "An "Take these opportunities to evaluate other P&L lines to see where you can capture some savings that can offset the cost of eggs.

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Modern Restaurant Management

MAY 25, 2021

At the time, this industry was trying to discern what the right ‘next’ move was to mitigate the long-term effects of a shuttered hospitality industry. The biggest challenge the hospitality industry faced was the need to pivot their business model without having any preparation or guidance on how to do so. The Road Forward.

Hospitality 474

Hospitality Insurance Online Ordering Government 474

Modern Restaurant Management

JANUARY 24, 2025

" To learn more about the courses and induction cooking methods, Modern Restaurant Management (MRM) reached out to Chef Chris Galarza, Founder of Forward Dining Solutions LLC and Co-founder of EcoChef, who assisted in Chatham’s induction conversion and who helped design Chatham’s ACF courses. ."

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

APRIL 11, 2025

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. What should restaurant operators take away from the survey results? They’re dining out more frequently, with 48 percent planning to increase their visits.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. ” Modern Restaurant Management (MRM) magazine wanted to learn more and reached out to Magoon. The Brigantine, Inc.,

Hospitality 488

Hospitality Magazine Outdoor Customer Experience 488

Modern Restaurant Management

DECEMBER 31, 2024

2025 Culinary Trends Ingredients on the Rise Takes On Tahini Known for its richer and toastier flavor, black tahini will be featured on menus with versatility ranging from black tahini noodles and black tahini ice cream to tahini lattes and cocktails on the beverage side. That’s where the NEXT Flavor Report comes in.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 16, 2025

Unique tableside services at a variety of restaurants are taking the experience factor to the next level. “This offering enhances the sense of luxury and hospitality while also allowing guests to enjoy a more interactive and personalized moment at their table,” said Alessandro Piliego, Costa* General Manager.”It’s

Back of House 340

Back of House Customer Experience Customer Service Hospitality 340

7 Shifts

NOVEMBER 24, 2024

If you could sum up the word “hospitality” into one sentence, what would it be? What steps do you take to handle special seating requests, such as accessibility needs? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

NOVEMBER 10, 2021

This is naturally having a knock-on effect on the hospitality industry. This shift in behaviour is welcome news for the hospitality sector and presents a unique opportunity for anyone considering launching their own business. On the flip side, minications are where people take much more frequent, but shorter breaks around the UK.

Hospitality 444

Hospitality Tourism Sustainability Travel 444

Culinary Cues

DECEMBER 15, 2023

Those of us who fit this description should take the time to think about those who are not so fortunate. When you see a doctor or nurse walking towards your local hospital for another 12-hour shift, stop and say: “thanks for taking care of all who are in need”, it costs you nothing and means a great deal.

Hospitality 448

Hospitality Travel Uniforms Blog 448

Modern Restaurant Management

JUNE 16, 2025

That’s a meaningful shift in take-home pay for many restaurant professionals. Take-Home Pay & Morale May Rise The bill's core appeal is simple: tipped workers would take home more of their pay. News headlines and social media will offer plenty of takes, but your team will look to you for clarity. The result?

Front of House 309

Front of House Back of House Operations Restaurant Law 309

Modern Restaurant Management

DECEMBER 16, 2021

Restaurants can soften the impact of the labor shortage in 2022 by doubling down on retention, shaking up the traditional business model and taking advantage of technology to increase efficiency and streamline the dining experience. Use Data and AI to Reach Out and Touch Your Customers. pickup, delivery, drive-thru, ghost kitchens).

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

MAY 13, 2025

But in the workplace these differences don’t always play out so nicely. Instead, it’s full of frustrated managers venting about Gen Z workers: “They don’t take extra shifts or pick up responsibilities.” ” “They don’t take feedback well, but always want to give their opinion.”

Leadership 251

Leadership Hospitality Coaching 2024 251

Modern Restaurant Management

APRIL 17, 2025

What started as a way to help high-end restaurants reduce no-shows has evolved into a comprehensive platform serving diverse hospitality businesses, from boutique wineries to large hospitality enterprises. The hospitality industry has expanded well beyond traditional dining models over the past decade.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

MAY 14, 2025

While itmayoften be overwhelming to figure out where to start, there are severaltenets of an impactful benefits program thatcanshow employees thatyou, their employer,supportthemas individualsboth at work and at home. Financial Wellness Support Offer financial wellness resources to help employees manage theirassetseffectively.

Serving 373

Serving Workshop Education Training 373

Modern Restaurant Management

MAY 23, 2025

This way, when the POS vendor pushes out a software update to their restaurant network, they’re also unknowingly pushing out malware. For personalized support, you can collaborate with niche industry groups, such as RH-ISAC , the global cybersecurity community created specifically for retail and hospitality organizations.

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. We call it out. We are not trying to preach, we’re not trying to take up too much space.

Sustainability 327

Sustainability Sourcing Consumer Goods Seasonal Menu 327

Modern Restaurant Management

MAY 16, 2025

A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it. Internal communication in hospitality is, again, the link that holds service operations together.

Front of House 251

Front of House Communication Back of House Fast Casual 251

EATER

NOVEMBER 1, 2024

Here’s why they fell out of love in the first place. It became a little easier to knock the habit when I started working from home, but I’d still swing through the drive-thru a few times a week for a drink whenever I needed an afternoon boost or was too lazy to drag out my Aeropress. I used to be a near-daily Starbucks drinker.

Customer Experience 326

Customer Experience 2003 Point of Sale 2006 326

Modern Restaurant Management

DECEMBER 9, 2024

With the recent popularity of pop-ups in hospitality in the last 10 years, you really need to go in with the development mindset of ‘How is this pop-up different than the competition in terms of style, offering and experience? What is the process of organizing pop-ups that fit the brand?

Customer Experience 419

Customer Experience Marketing Small Business Magazine 419

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders. The people that answer the phone for takeout orders are now your frontline for customers.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

SEPTEMBER 13, 2022

Take a Modernized Approach to Attract and Engage Talent. Recently the US Bureau of Labor Statistics reported that job openings in the hospitality industry increased by 130 percent in 2021, with over 1.7 million positions opening up in the month of December alone. million positions opening up in the month of December alone.

Hiring 530

Hiring Employee Relations Leadership Restaurant Law 530

Modern Restaurant Management

FEBRUARY 21, 2024

Now, I’m not sure we can do that anymore,” said Dr. Melissa Baker, associate professor and chair of the Department of Hospitality and Tourism Management in the Isenberg School of Management at the University of Massachusetts Amherst. These policies had less of an effect on employees with better mental health.

Airlines 508

Airlines Customer Service Hospitality Tourism 508

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 16, 2020

To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Click here to learn the 10 steps to take now. “We applaud the announcement of steps the company is taking to help restaurant businesses large and small in communities across America during this difficult time.”

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Culinary Cues

NOVEMBER 10, 2024

One thing stood out from what was the likely mood in public houses during the days of Benjamin Franklin and Thomas Jefferson – people, in general, seemed to be enjoying themselves. So, take your moments to reflect. The noise level was high and I’m sure among those present there was some discussion about the election results.

Front of House 433

Front of House Back of House Sourcing Travel 433

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

JANUARY 30, 2024

Truly addressing annoyances guests don’t consciously convey or introducing dishes redefining what they previously considered possible take creativity and guts. Take on Investors Only When Absolute Necessity Calls for It During growth phases, bringing on outside investors can be a tempting path to accelerate expansion plans.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. Modern Restaurant Management (MRM) magazine reached out to the team at Lightspeed to learn more. percent, from 16.93

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

DECEMBER 18, 2024

. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. The restaurant sector is poised for a seismic shift as AI integration takes center stage. – Sharon Olson.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 21, 2021

It’s no secret that people love eating out, with data from YouGov showing that in January 2020, 65 percent of people bought food from a restaurant at least once a fortnight. So, if you are thinking of investing in a restaurant franchise, you should be buoyed by the fact that there will be pent-up demand for eating out.

Franchise 493

Franchise Franchising Government Retail 493

ChowNow

FEBRUARY 7, 2025

Train your staff to see it the same way, and when done right, it feels less like a sales tactic and more like great hospitality. Creating a sense of urgency with time-sensitive promotions and specials encourages customers to spend more in the moment, fearing theyll miss out if they dont act fast.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

ChowNow

JANUARY 27, 2025

Through creative fundraising efforts, community meal programs, and sheer determination, these restaurants prove that the hospitality industry is about much more than foodits about showing up when it matters most. Weve also reached out to all of our potentially impacted restaurant partners to let them know: were in this together.

Food Supply 300

Food Supply Social Media Food Order Take-out 300

Modern Restaurant Management

FEBRUARY 24, 2022

The hospitality industry took a massive hit in the height of the pandemic; while certainly not the only segment of our economy that got a smackdown, it seems the punches are never-ending. Those who figured out another path, a different career or a job in a different industry are seemingly unmotivated to go back to their previous work.

Hiring 493

Hiring Insurance Guest Recovery Hotels 493