Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Restaurant Recovery Stats. Companies are focusing on ways to guarantee the safety of their employees and guests.

2020 322

2020 Guest Recovery Online Ordering Point of Sale 322

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

APRIL 27, 2020

Tips for pivoting to retail. The length of the recovery from the Covid-19 pandemic and the severity of the decline remains unknown, but reopening will need to be done carefully with possibly dramatic changes to pre-pandemic approaches to capital management, sanitation, operations, and marketing.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

FEBRUARY 28, 2020

Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences. With the ability to cover and heat all areas, AQUAlounge will ensure a comfortable guest experience while sipping cocktails, dining or relaxing on the water.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

APRIL 27, 2020

Tips for pivoting to retail. The length of the recovery from the Covid-19 pandemic and the severity of the decline remains unknown, but reopening will need to be done carefully with possibly dramatic changes to pre-pandemic approaches to capital management, sanitation, operations, and marketing.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

JULY 14, 2020

With a QR code, guests can easily scan the code safely from their own device and join the waitlist through DineTime. QSR Automations CEO Lee Leet said, “As the restaurant industry continues recovery efforts from the pandemic, we’re going to see more and more social distancing measures required. retail bags, and 5 lb bags.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

JUNE 9, 2021

On the produce side of things, supply drastically shifted away from foodservice to retail. The pandemic shutdowns caused consumers to return to their kitchens pushing up retail food markets and lowering foodservice ones. As restaurants are now bouncing back strongly, the supply chain is adjusting. Post-Pandemic Consumer Behavior.

Kitchen Safety 421

Kitchen Safety Food Supply Fast Casual Food Safety 421

Modern Restaurant Management

JUNE 1, 2020

However, growth in average spending per guest remains negative for full-service restaurants. According to Guest Trends Insights: Guest sentiment for “off-premise” restaurant offerings improved in March as restaurants began shifting their efforts toward improving to-go and delivery operations. Retail Recovery.

2020 324

2020 Food Safety Online Ordering Point of Sale 324

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S.,

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Modern Restaurant Management

JULY 1, 2020

Reach3 is taking an ongoing look at consumer sentiment about restaurants and food retailing to determine how Americans really feel about issues such as sanitization, social distancing and the potential for exposure to infection and how they might be a barrier to visitation as restaurants reopen. Contactless payment options: 78 percent.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. With lower overhead, streamlined staffing, and limited menus, QSR models offer flexibility to guests and operational efficiency for staff. Quirky Combos : This year, we also saw some unique combinations!

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

AUGUST 17, 2020

Since the week ending June 28 the industry’s recovery remains stagnant. Guest Trend Insights from Black Box Guest Intelligence™ Restaurant Staff Key to Retaining Guests by Maintaining a Clean & Safe Environment. Read more in the latest Restaurant Guest SatisfactionSnapshot. See details here.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

7 Shifts

DECEMBER 9, 2020

In a webinar as part of Toast’s Restaurant Recovery Series , co-sponsored by 7shifts and our trusted partners at XtraChef , we gathered restaurateurs from around the country to discuss new ways of managing staff, new service and compensation models, and how COVID-19 has impacted their business. When they reopened, it was with 75% less staff.

Webinar 195

Webinar Guest Recovery Kitchen Safety Online Ordering 195

Modern Restaurant Management

NOVEMBER 5, 2019

Increasing industry awareness of the Bill Emerson Good Samaritan Act (“Act”) so as to encourage safe and effective food donation and recovery. This frees up time to focus on guests, while the features do the hard work on their behalf. Restaurant management can set these features, and then forget them.

Waste 253

Waste Food Leadership Customer Service 253

Modern Restaurant Management

DECEMBER 12, 2019

“In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees. He has worked with various retail companies and QSR’s, both as a franchisee and a franchisor. ” Perfectly Designed Pizza Hut. ."

Franchise 275

Franchise Franchising Loyalty Program Book 275

Perfect Daily Grind

MAY 23, 2025

The USDA pegs Indonesia’s 2024/25 production at 10 million 60kg bags, anticipating a slow but steady recovery after delayed harvests in South Sumatra. Bagels, Caribou Coffee, Pret A Manger, and Espresso House to foster guest-centric cultures and drive profitable growth. Cil will oversee Panera Bread, Einstein Bros.

2025 60

2025 Guest Recovery 2024 Events 60

Modern Restaurant Management

SEPTEMBER 27, 2024

Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit. Recruitment costs in food services rose by 13.10 The year-over-year increase of 21.64

Food Truck 251

Food Truck Fast Casual Food 2024 251

Foodable

OCTOBER 30, 2020

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Zack Oates, the founder and chief executive officer of Ovation , to explore how operators can improve the guest experience at their restaurants. That means that customer is bringing in $6000.

Customer Experience 88

Customer Experience Guest Recovery Management Management 88

Foodable

MAY 8, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. The association has worked closely with Governor Greg Abbott by creating a recovery reopening task force known as the Texas Restaurant Promise.

Guest Recovery 76

Guest Recovery Operations Kitchen Safety Point of Sale 76

EATER

DECEMBER 6, 2022

Where other trattorias might have a photo gallery of celebrity guests, a closer look at the Gigi’s photo wall reveals the black-and-white portraits are fellow Atlanta chefs and other friends of the team, as if to say, “When you’re a part of this community, you’re family.”.

2022 246

2022 Fine Dining Dine-in Food Truck 246

Black Box Intelligence

OCTOBER 15, 2021

In the highly competitive restaurant and grocery sector, it’s important to continually monitor the factors impacting share of stomach, especially as the pandemic and recovery continues to unfold. Expand your insight into other verticals such as meal-kit services, third-party delivery, retail and more, and assess how you business is impacted.

Point of Sale 98

Point of Sale Consumer Goods Social Media Customer Service 98

Foodable

JUNE 19, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Do you expect the use of facial recognition technology to expand from the retail sector and restaurant industry to more broad line use in society?

Guest Recovery 52

Guest Recovery Technology Consumer Goods 2023 52

The Restaurant Times

OCTOBER 29, 2020

With a career in F&B, hospitality & retail spanning more than 25 years, Raymond Santamaria founded Santamaria London, a strategic growth consulting firm in January this year. It is important to let the guests enjoy the experience, so among other things, the food presentation has to be amazing. The teams also have to be trained.

Kitchen Safety 40

Kitchen Safety Operations Guest Recovery Food Safety 40

Gourmet Marketing

AUGUST 21, 2020

Hotel recovery is entirely dependent on consumers’ behavior and trust and confidence in your establishment. We’ve seen temperature checks implemented in many businesses, including retail, salon, and some cases grocery stores. Virtually lead your guests through the space. Temperature Checks. Final Thoughts.

Hotels 41

Hotels Events Guest Recovery Travel 41

Modern Restaurant Management

JULY 7, 2020

We encourage Congress and the Administration to consider bipartisan options to support the industry’s recovery.” With Waitbusters, guests can complete almost all of their dining transactions without actual contact by a host/hostess or wait staff. Guests can advance straight to the drive-thru pickup window for their meal.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

OCTOBER 4, 2021

August saw a reversal in the upward momentum the restaurant industry’s sales and traffic had been riding in recent months, according to Black Box Guest Intelligence. Guests were marginally more positive about restaurant “food” during August compared to a year ago based on their online reviews and comments.

2021 426

2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Mobile ordering trends.

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

JANUARY 22, 2021

. “It’s incredibly important for us to continue to grow with strong operators in key geographies to increase the footprint of the brand and share our great Middle Eastern cuisine and hospitality with even more guests.” ” Fogo de Chão Inks New Deals. . ” Fogo de Chão Inks New Deals.

Franchise 508

Franchise Franchising 2020 2021 508

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. These closures presented the surviving brands with the opportunity to acquire new guests. South Florida Recovery on the Way.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. retail sales sprung into another month of double-digit growth in April, according to Mastercard SpendingPulseTM , which measures in-store and online retail sales across all forms of payment. retail sales excluding automotive and gasoline increased 23.3 The Spending Pulse. percent and 95.6

2021 504

2021 Consumer Goods Small Business 2020 504

Modern Restaurant Management

DECEMBER 14, 2020

Underpinned by superior brand positioning and compelling unit-level economics, we expect our global retail store base to reach approximately 55,000 units in FY30, reaching more customers with a premium Starbucks experience.” As a natural extension to its hospitality roots, Fourth announced its entrance into the retail sector.

Webinar 474

Webinar Customer Experience Customer Service Mobile Ordering 474

Modern Restaurant Management

DECEMBER 31, 2020

Added benefit: plant-based menu items often have lower food costs, allowing for increased profit margins or lower price points for your guests. East Palo Alto, CA) offers Fitness guest rooms with integrated smart Tonal all-in-one fitness system with personal trainer. ? Pittsburgh, PA) vegan Trinidadian street food. ?

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

APRIL 7, 2020

Tripadvisor launched the first of several initiatives to provide immediate economic support to our local communities, enabling diners and travelers to assist in the long term recovery of travel and hospitality businesses impacted by the COVID-19 pandemic. "Tripadvisor US Foods' Helping Hand. US Foods Holding Corp.

Tip Distribution 426

Tip Distribution Healthcare Hospitality Food Supply 426

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Just over one in five (21 percent) want restaurants to perform on-site health screenings.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

DECEMBER 4, 2020

” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. This shift is impacting the traditional retail and leisure industries with value transferring to companies that offer ecommerce and digital-entertainment options.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

AUGUST 16, 2021

restaurant recovery is underway, but it will take time for it to return to pre-pandemic levels fully,” said David Portalatin, NPD food industry advisor and author of Eating Patterns in America. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450