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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2024, food prices have been high and consumer spending has been stretched thin, making it even more difficult for restaurants to attract new customers. Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences.

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The Marketing Value Combo: The Most Important Deal for Fast Casual Restaurants to Perfect in 2025

Modern Restaurant Management

Successful chains like Chipotle and Shake Shack and high-growth brands like Cava are leaning into the fact that value isn’t just about price—it’s the perception of value, which includes portion size, quality, customization and convenience.

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What Consumers Want? A B2C Checklist

Modern Restaurant Management

Leverage consumer data to learn about preferences, dietary restrictions, and favorite foods. Strike Balance with Competitive Pricing While culinary perfection is essential, affordability remains an important aspect of the decision-making process for diners.

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How Virtual Brands Can Help Restaurants Expand Their Reach and Drive Sales

Modern Restaurant Management

Case in point: demand for chicken wings skyrocketed during the pandemic, resulting in wholesale prices doubling in many markets. Virtual brands can be especially useful in testing new menu items and mitigating supply chain challenges. Virtual Brands are Influencer Magnets.

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How Technology Tools Help Restaurateurs Do More With Less

Modern Restaurant Management

Simultaneously, they help restaurants free themselves of point-of-sale challenges by simplifying and synthesizing payment methods and front-of-house ordering, streamlining back-of-house operations, and updating menus and pricing with ease. Four Ways Restaurants Can Streamline the Customer and Employee Experience with Tech.

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How POS Systems Enable Menu Personalization

Lavu

Customer Insights : Track orders, dietary preferences, and trends. POS systems also provide insights into seasonal trends, dietary restrictions, and even price sensitivity. Pay close attention to frequently modified dishes and common dietary requests , as these can reveal what your customers really want.

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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

Now that restrictions have well and truly lifted and people are returning to restaurants, their expectations for their dining experience are considerably higher. In this way, they are providing customers with more information about their offerings, and what steps can be taken to accommodate all dietary needs.